文件操作 - {7678DE14-D597-4AAA-92F8-90D53CBBBE32}.eml:2,S
返回文件管理
返回主菜单
删除本文件
文件: /var/vmail/cerutisrl.it/monica/.old_sent/cur/{7678DE14-D597-4AAA-92F8-90D53CBBBE32}.eml:2,S
编辑文件内容
From: Monica Ceruti <monica@cerutisrl.it> Content-Type: multipart/alternative; boundary="Apple-Mail=_70218E67-0404-45D0-9A0F-DF0A92E80DF4" X-Smtp-Server: 1DE5A0B7-6AFA-4874-9E05-A02E930440EC Subject: acymailing Message-Id: <810BC976-19A8-435D-B458-85F038F35319@cerutisrl.it> X-Universally-Unique-Identifier: 486F12C3-AA8A-4D96-BE46-87AA03AD3D30 Date: Wed, 6 May 2020 16:51:13 +0200 To: Rossano - Planetline <rossano@planetline.it> Mime-Version: 1.0 (Mac OS X Mail 9.3 \(3124\)) --Apple-Mail=_70218E67-0404-45D0-9A0F-DF0A92E80DF4 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 >=20 > Da: Acyba support team <support@acyba.com> > Oggetto: Re: automatic sending > Data: 6 maggio 2020 10:44:19 CEST > A: Monica Ceruti <monica@cerutisrl.it> >=20 > Hi, >=20 > Ok it looks like there is an error with your website when it calls = others websites like our. >=20 > But I'm sorry I can't do much without and FTP and backend access. >=20 > Best regards, >=20 >=20 > R=C3=A9mi > Acyba Help Desk Team=20 > <mailto:Alexandre@acyba.com> > @ACYBA <https://twitter.com/acyba> >=20 >=20 > <https://www.acyba.com/> > <http://www.acyba.com/component/updateme/reviews/form> >=20 > We perform monthly stats about our customers' satisfaction... > Was this reply helpful? How would you rate it? > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3294314684/1/>= Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3294314684/2/>= Not Good = <https://secure.helpscout.net/satisfaction/321263744/record/3294314684/3/>= > {#HS:1156182047-124367#} =20 > On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>=20 >> I linked my website before the update. >>=20 >> Monica Ceruti >>=20 >> Marketing & Sales >>=20 >> Ceruti srl >>=20 >> Via Galileo Galilei 218 >>=20 >> 21042 Caronno Pertusella (VA) >>=20 >> Italy >>=20 >> Tel. 02 96 56 843/844 >>=20 >> www.cerutisrl.it <http://cerutisrl.it/> >>=20 >> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>=20 >>=20 >> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>=20 >>> Hi, >>>=20 >>> I've checked and it seems that your license key is well attach to = the website cerutisrl.it <http://cerutisrl.it/>. >>>=20 >>> Did you linked your website before the update of the license key? >>> Or did you linked it with the license key? >>>=20 >>> Best regards, >>>=20 >>>=20 >>> R=C3=A9mi >>> Acyba Help Desk Team=20 >>> <mailto:Alexandre@acyba.com> >>> @ACYBA <https://twitter.com/acyba> >>>=20 >>>=20 >>> <https://www.acyba.com/> >>> <http://www.acyba.com/component/updateme/reviews/form> >>> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>=20 >>>> Hello, >>>>=20 >>>> I know you have to try to figure out the problem, but I prefer to = avoid to forward you my website username and password. >>>> Is it possible to put you in contact with my technician and maybe = with him you can try to figurate the problem in another way? >>>>=20 >>>> In the meantime I can leave you my license key and the email of the = license. >>>>=20 >>>> 1bba31db273cc9ca1704ba61116b75ea79112cb3 >>>> monica@cerutisrl.it <mailto:monica@cerutisrl.it> >>>>=20 >>>> Thanks >>>>=20 >>>> Monica Ceruti >>>>=20 >>>> Marketing & Sales >>>>=20 >>>> Ceruti srl >>>>=20 >>>> Via Galileo Galilei 218 >>>>=20 >>>> 21042 Caronno Pertusella (VA) >>>>=20 >>>> Italy >>>>=20 >>>> Tel. 02 96 56 843/844 >>>>=20 >>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>=20 >>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>=20 >>>>=20 >>>> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>=20 >>>>> Hi, >>>>>=20 >>>>> Could you please provide us with: >>>>> temporary super admin (if Joomla is used) or admin (if WordPress = is used) access to your website (URL + username + password) >>>>> temporary FTP access (host + username + password) >>>>> your license key >>>>> the email you bought the license with >>>>> This way I will be able to take a closer look at your issue. >>>>>=20 >>>>> Important note :=20 >>>>> If you are creating a new account for us please don't use our = support email as email of the account. >>>>> We are getting hit by unneeded emails from members' website once = we finish our work on debugging the issue if you do that.=20 >>>>> So please use something like test@acyba.com = <mailto:test@acyba.com> >>>>>=20 >>>>> Regards, >>>>>=20 >>>>>=20 >>>>> R=C3=A9mi >>>>> Acyba Help Desk Team=20 >>>>> <mailto:Alexandre@acyba.com> >>>>> @ACYBA <https://twitter.com/acyba> >>>>>=20 >>>>>=20 >>>>> <https://www.acyba.com/> >>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>=20 >>>>>> Hi, >>>>>>=20 >>>>>> I will forward your ticket to the second level support, so they = can proceed in helping you. >>>>>>=20 >>>>>> Thank you for your understanding! >>>>>>=20 >>>>>> Regards, >>>>>>=20 >>>>>>=20 >>>>>> Igor >>>>>> Acyba Help Desk Team=20 >>>>>> <mailto:Alexandre@acyba.com> >>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>=20 >>>>>>=20 >>>>>> <https://www.acyba.com/> >>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>=20 >>>>>>> Yes, I tried to copy and paste my license key but it doesn't = work. >>>>>>> "an error occurred while calling acymailng". >>>>>>>=20 >>>>>>> Thanks a lot >>>>>>>=20 >>>>>>>=20 >>>>>>>=20 >>>>>>> Monica Ceruti >>>>>>>=20 >>>>>>> Marketing & Sales >>>>>>>=20 >>>>>>> Ceruti srl >>>>>>>=20 >>>>>>> Via Galileo Galilei 218 >>>>>>>=20 >>>>>>> 21042 Caronno Pertusella (VA) >>>>>>>=20 >>>>>>> Italy >>>>>>>=20 >>>>>>> Tel. 02 96 56 843/844 >>>>>>>=20 >>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>>=20 >>>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>>=20 >>>>>>>=20 >>>>>>> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>=20 >>>>>>>> Hi, >>>>>>>>=20 >>>>>>>> we have explained the cron job activation here >>>>>>>> = https://docs.acymailing.com/setup/configuration/license#activate-the-autom= atic-send-process = <https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process> >>>>>>>>=20 >>>>>>>> Regards >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> Igor >>>>>>>> Acyba Help Desk Team=20 >>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> <https://www.acyba.com/> >>>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>>> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>>>=20 >>>>>>>>> AcyMailing Enterprise 6.10.3 >>>>>>>>>=20 >>>>>>>>> Thanks >>>>>>>>>=20 >>>>>>>>> Thanks >>>>>>>>>=20 >>>>>>>>> Monica Ceruti >>>>>>>>>=20 >>>>>>>>> Marketing & Sales >>>>>>>>>=20 >>>>>>>>> Ceruti srl >>>>>>>>>=20 >>>>>>>>> Via Galileo Galilei 218 >>>>>>>>>=20 >>>>>>>>> 21042 Caronno Pertusella (VA) >>>>>>>>>=20 >>>>>>>>> Italy >>>>>>>>>=20 >>>>>>>>> Tel. 02 96 56 843/844 >>>>>>>>>=20 >>>>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>>>>=20 >>>>>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>>>=20 >>>>>>>>>> Hi, >>>>>>>>>>=20 >>>>>>>>>> can you tell em which exact version of AcyMailing do you = have? >>>>>>>>>>=20 >>>>>>>>>> Regards >>>>>>>>>>=20 >>>>>>>>>>=20 >>>>>>>>>> Igor >>>>>>>>>> Acyba Help Desk Team=20 >>>>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>>>=20 >>>>>>>>>>=20 >>>>>>>>>> <https://www.acyba.com/> >>>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>Inizio = messaggio inoltrato: >=20 > Da: Acyba support team <support@acyba.com> > Oggetto: Re: automatic sending > Data: 5 maggio 2020 15:20:47 CEST > A: Monica Ceruti <monica@cerutisrl.it> >=20 > Hi, >=20 > can you tell em which exact version of AcyMailing do you have? >=20 > Regards >=20 >=20 > Igor > Acyba Help Desk Team=20 > <mailto:Alexandre@acyba.com> > @ACYBA <https://twitter.com/acyba> >=20 >=20 > <https://www.acyba.com/> > <http://www.acyba.com/component/updateme/reviews/form> >=20 > We perform monthly stats about our customers' satisfaction... > Was this reply helpful? How would you rate it? > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3291548797/1/>= Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3291548797/2/>= Not Good = <https://secure.helpscout.net/satisfaction/321263744/record/3291548797/3/>= > {#HS:1156182047-124367#} =20 > On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>=20 >> I don't know. >> Where I can check it? >>=20 >> Thanks a lot >>=20 >> Monica Ceruti >>=20 >> Marketing & Sales >>=20 >> Ceruti srl >>=20 >> Via Galileo Galilei 218 >>=20 >> 21042 Caronno Pertusella (VA) >>=20 >> Italy >>=20 >> Tel. 02 96 56 843/844 >>=20 >> www.cerutisrl.it <http://cerutisrl.it/> >>=20 >> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>=20 >>=20 >> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>=20 >>> Hi, >>>=20 >>> automatic sending works only if you activated and enabled a cron job = service in AcyMailing >>>=20 >>> Can you please confirm that your cron job is enabled? >>>=20 >>> Regards >>>=20 >>>=20 >>> Igor >>> Acyba Help Desk Team=20 >>> <mailto:Alexandre@acyba.com> >>> @ACYBA <https://twitter.com/acyba> >>>=20 >>>=20 >>> <https://www.acyba.com/> >>> <http://www.acyba.com/component/updateme/reviews/form> >>> On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>=20 >>>> Hello, >>>> I need to know how work the automatic sending of email. >>>> If I need to send a campaign without leavening the page open, but = send all the email to my list in a short time. >>>> I tried yesterday and all the time I close the page of sending it's = stop. >>>> I have an enterprise version. >>>>=20 >>>> Thanks >>>>=20 >>>>=20 >>>>=20 >>>> CMS : Wordpress >>>> AcyMailing version : V6 >>>>=20 > Inizio messaggio inoltrato: >=20 > Da: Acyba support team <support@acyba.com> > Oggetto: Re: automatic sending > Data: 6 maggio 2020 16:38:38 CEST > A: Monica Ceruti <monica@cerutisrl.it> >=20 > Hi, >=20 > I've checked and there is an error while performing curl request on = your website. >=20 > Here is what to tell to your technician: > We can't perform a curl request and the error catched is SSL = certificate problem: unable to get local issuer certificate. >=20 > Let me know when it's fix if it's working correctly :) >=20 > Best regards, >=20 >=20 > R=C3=A9mi > Acyba Help Desk Team=20 > <mailto:Alexandre@acyba.com> > @ACYBA <https://twitter.com/acyba> >=20 >=20 > <https://www.acyba.com/> > <http://www.acyba.com/component/updateme/reviews/form> >=20 > We perform monthly stats about our customers' satisfaction... > Was this reply helpful? How would you rate it? > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3295271245/1/>= Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3295271245/2/>= Not Good = <https://secure.helpscout.net/satisfaction/321263744/record/3295271245/3/>= > {#HS:1156182047-124367#} =20 > On Wed, May 6, 2020 at 15:10:57 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>=20 >> Here the access requested to figure out the problem >>=20 >> WEBSITE ACCESS with Wordpress >> Name : Ceruti >> Pass: iot877dgTRF746fR# >>=20 >>=20 >> FTP >> Host: 95.110.206.128 >> User: cerutisrl_ftp >> PW: skd876aTraf32$ >> Porta: 46780 >>=20 >>=20 >> >>>>>> LICENSE KEY : 1bba31db273cc9ca1704ba61116b75ea79112cb3 >> >>>>>> EMAIL OF THE LICENSE: monica@cerutisrl.it = <mailto:monica@cerutisrl.it> <mailto:monica@cerutisrl.it = <mailto:monica@cerutisrl.it>> >>=20 >>=20 >>=20 >>=20 >>=20 >> Monica Ceruti >>=20 >> Marketing & Sales >>=20 >>=20 >> Ceruti srl >>=20 >> Via Galileo Galilei 218 >>=20 >> 21042 Caronno Pertusella (VA) >>=20 >> Italy >>=20 >> Tel. 02 96 56 843/844 >>=20 >> www.cerutisrl.it <http://www.cerutisrl.it/> <http://cerutisrl.it/> = <http://cerutisrl.it/>>; >> https://www.facebook.com <https://www.facebook.com/> = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >> On Wed, May 6, 2020 at 11:50:10 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>=20 >>> Hi, >>>=20 >>> He would have to debug but it could take a lot of time as he don't = know the structure of our component. >>>=20 >>> Maybe check if your website can call others website. >>>=20 >>> Best regards, >>>=20 >>>=20 >>> R=C3=A9mi >>> Acyba Help Desk Team=20 >>> <mailto:Alexandre@acyba.com> >>> @ACYBA <https://twitter.com/acyba> >>>=20 >>>=20 >>> <https://www.acyba.com/> >>> <http://www.acyba.com/component/updateme/reviews/form> >>> On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>=20 >>>> Ok, >>>> There is nothing that my technician can do to figure out the = problem? >>>>=20 >>>> Thanks >>>>=20 >>>> Monica Ceruti >>>>=20 >>>> Marketing & Sales >>>>=20 >>>> Ceruti srl >>>>=20 >>>> Via Galileo Galilei 218 >>>>=20 >>>> 21042 Caronno Pertusella (VA) >>>>=20 >>>> Italy >>>>=20 >>>> Tel. 02 96 56 843/844 >>>>=20 >>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>=20 >>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>=20 >>>>=20 >>>> On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>=20 >>>>> Hi, >>>>>=20 >>>>> Ok it looks like there is an error with your website when it calls = others websites like our. >>>>>=20 >>>>> But I'm sorry I can't do much without and FTP and backend access. >>>>>=20 >>>>> Best regards, >>>>>=20 >>>>>=20 >>>>> R=C3=A9mi >>>>> Acyba Help Desk Team=20 >>>>> <mailto:Alexandre@acyba.com> >>>>> @ACYBA <https://twitter.com/acyba> >>>>>=20 >>>>>=20 >>>>> <https://www.acyba.com/> >>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>=20 >>>>>> I linked my website before the update. >>>>>>=20 >>>>>> Monica Ceruti >>>>>>=20 >>>>>> Marketing & Sales >>>>>>=20 >>>>>> Ceruti srl >>>>>>=20 >>>>>> Via Galileo Galilei 218 >>>>>>=20 >>>>>> 21042 Caronno Pertusella (VA) >>>>>>=20 >>>>>> Italy >>>>>>=20 >>>>>> Tel. 02 96 56 843/844 >>>>>>=20 >>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>=20 >>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>=20 >>>>>>=20 >>>>>> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>=20 >>>>>>> Hi, >>>>>>>=20 >>>>>>> I've checked and it seems that your license key is well attach = to the website cerutisrl.it <http://cerutisrl.it/>. >>>>>>>=20 >>>>>>> Did you linked your website before the update of the license = key? >>>>>>> Or did you linked it with the license key? >>>>>>>=20 >>>>>>> Best regards, >>>>>>>=20 >>>>>>>=20 >>>>>>> R=C3=A9mi >>>>>>> Acyba Help Desk Team=20 >>>>>>> <mailto:Alexandre@acyba.com> >>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>=20 >>>>>>>=20 >>>>>>> <https://www.acyba.com/> >>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>>=20 >>>>>>>> Hello, >>>>>>>>=20 >>>>>>>> I know you have to try to figure out the problem, but I prefer = to avoid to forward you my website username and password. >>>>>>>> Is it possible to put you in contact with my technician and = maybe with him you can try to figurate the problem in another way? >>>>>>>>=20 >>>>>>>> In the meantime I can leave you my license key and the email of = the license. >>>>>>>>=20 >>>>>>>> 1bba31db273cc9ca1704ba61116b75ea79112cb3 >>>>>>>> monica@cerutisrl.it <mailto:monica@cerutisrl.it> >>>>>>>>=20 >>>>>>>> Thanks >>>>>>>>=20 >>>>>>>> Monica Ceruti >>>>>>>>=20 >>>>>>>> Marketing & Sales >>>>>>>>=20 >>>>>>>> Ceruti srl >>>>>>>>=20 >>>>>>>> Via Galileo Galilei 218 >>>>>>>>=20 >>>>>>>> 21042 Caronno Pertusella (VA) >>>>>>>>=20 >>>>>>>> Italy >>>>>>>>=20 >>>>>>>> Tel. 02 96 56 843/844 >>>>>>>>=20 >>>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>>>=20 >>>>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>>=20 >>>>>>>>> Hi, >>>>>>>>>=20 >>>>>>>>> Could you please provide us with: >>>>>>>>> temporary super admin (if Joomla is used) or admin (if = WordPress is used) access to your website (URL + username + password) >>>>>>>>> temporary FTP access (host + username + password) >>>>>>>>> your license key >>>>>>>>> the email you bought the license with >>>>>>>>> This way I will be able to take a closer look at your issue. >>>>>>>>>=20 >>>>>>>>> Important note :=20 >>>>>>>>> If you are creating a new account for us please don't use our = support email as email of the account. >>>>>>>>> We are getting hit by unneeded emails from members' website = once we finish our work on debugging the issue if you do that.=20 >>>>>>>>> So please use something like test@acyba.com = <mailto:test@acyba.com> >>>>>>>>>=20 >>>>>>>>> Regards, >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>> R=C3=A9mi >>>>>>>>> Acyba Help Desk Team=20 >>>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>> <https://www.acyba.com/> >>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>>>> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>>>=20 >>>>>>>>>> Hi, >>>>>>>>>>=20 >>>>>>>>>> I will forward your ticket to the second level support, so = they can proceed in helping you. >>>>>>>>>>=20 >>>>>>>>>> Thank you for your understanding! >>>>>>>>>>=20 >>>>>>>>>> Regards, >>>>>>>>>>=20 >>>>>>>>>>=20 >>>>>>>>>> Igor >>>>>>>>>> Acyba Help Desk Team=20 >>>>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>>>=20 >>>>>>>>>>=20 >>>>>>>>>> <https://www.acyba.com/> >>>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>Inizio = messaggio inoltrato: >=20 > Da: Acyba support team <support@acyba.com> > Oggetto: Re: automatic sending > Data: 5 maggio 2020 17:45:25 CEST > A: Monica Ceruti <monica@cerutisrl.it> >=20 > Hi, >=20 > Could you please provide us with: > temporary super admin (if Joomla is used) or admin (if WordPress is = used) access to your website (URL + username + password) > temporary FTP access (host + username + password) > your license key > the email you bought the license with > This way I will be able to take a closer look at your issue. >=20 > Important note :=20 > If you are creating a new account for us please don't use our support = email as email of the account. > We are getting hit by unneeded emails from members' website once we = finish our work on debugging the issue if you do that.=20 > So please use something like test@acyba.com <mailto:test@acyba.com> >=20 > Regards, >=20 >=20 > R=C3=A9mi > Acyba Help Desk Team=20 > <mailto:Alexandre@acyba.com> > @ACYBA <https://twitter.com/acyba> >=20 >=20 > <https://www.acyba.com/> > <http://www.acyba.com/component/updateme/reviews/form> >=20 > We perform monthly stats about our customers' satisfaction... > Was this reply helpful? How would you rate it? > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3292110742/1/>= Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3292110742/2/>= Not Good = <https://secure.helpscout.net/satisfaction/321263744/record/3292110742/3/>= > {#HS:1156182047-124367#} =20 > On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>=20 >> Hi, >>=20 >> I will forward your ticket to the second level support, so they can = proceed in helping you. >>=20 >> Thank you for your understanding! >>=20 >> Regards, >>=20 >>=20 >> Igor >> Acyba Help Desk Team=20 >> <mailto:Alexandre@acyba.com> >> @ACYBA <https://twitter.com/acyba> >>=20 >>=20 >> <https://www.acyba.com/> >> <http://www.acyba.com/component/updateme/reviews/form> >> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>=20 >>> Yes, I tried to copy and paste my license key but it doesn't work. >>> "an error occurred while calling acymailng". >>>=20 >>> Thanks a lot >>>=20 >>>=20 >>>=20 >>> Monica Ceruti >>>=20 >>> Marketing & Sales >>>=20 >>> Ceruti srl >>>=20 >>> Via Galileo Galilei 218 >>>=20 >>> 21042 Caronno Pertusella (VA) >>>=20 >>> Italy >>>=20 >>> Tel. 02 96 56 843/844 >>>=20 >>> www.cerutisrl.it <http://cerutisrl.it/> >>>=20 >>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>=20 >>>=20 >>> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>=20 >>>> Hi, >>>>=20 >>>> we have explained the cron job activation here >>>> = https://docs.acymailing.com/setup/configuration/license#activate-the-autom= atic-send-process = <https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process> >>>>=20 >>>> Regards >>>>=20 >>>>=20 >>>> Igor >>>> Acyba Help Desk Team=20 >>>> <mailto:Alexandre@acyba.com> >>>> @ACYBA <https://twitter.com/acyba> >>>>=20 >>>>=20 >>>> <https://www.acyba.com/> >>>> <http://www.acyba.com/component/updateme/reviews/form> >>>> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>=20 >>>>> AcyMailing Enterprise 6.10.3 >>>>>=20 >>>>> Thanks >>>>>=20 >>>>> Thanks >>>>>=20 >>>>> Monica Ceruti >>>>>=20 >>>>> Marketing & Sales >>>>>=20 >>>>> Ceruti srl >>>>>=20 >>>>> Via Galileo Galilei 218 >>>>>=20 >>>>> 21042 Caronno Pertusella (VA) >>>>>=20 >>>>> Italy >>>>>=20 >>>>> Tel. 02 96 56 843/844 >>>>>=20 >>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>=20 >>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>=20 >>>>>=20 >>>>> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>=20 >>>>>> Hi, >>>>>>=20 >>>>>> can you tell em which exact version of AcyMailing do you have? >>>>>>=20 >>>>>> Regards >>>>>>=20 >>>>>>=20 >>>>>> Igor >>>>>> Acyba Help Desk Team=20 >>>>>> <mailto:Alexandre@acyba.com> >>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>=20 >>>>>>=20 >>>>>> <https://www.acyba.com/> >>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>=20 >>>>>>> I don't know. >>>>>>> Where I can check it? >>>>>>>=20 >>>>>>> Thanks a lot >>>>>>>=20 >>>>>>> Monica Ceruti >>>>>>>=20 >>>>>>> Marketing & Sales >>>>>>>=20 >>>>>>> Ceruti srl >>>>>>>=20 >>>>>>> Via Galileo Galilei 218 >>>>>>>=20 >>>>>>> 21042 Caronno Pertusella (VA) >>>>>>>=20 >>>>>>> Italy >>>>>>>=20 >>>>>>> Tel. 02 96 56 843/844 >>>>>>>=20 >>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>>=20 >>>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>>=20 >>>>>>>=20 >>>>>>> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>=20 >>>>>>>> Hi, >>>>>>>>=20 >>>>>>>> automatic sending works only if you activated and enabled a = cron job service in AcyMailing >>>>>>>>=20 >>>>>>>> Can you please confirm that your cron job is enabled? >>>>>>>>=20 >>>>>>>> Regards >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> Igor >>>>>>>> Acyba Help Desk Team=20 >>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> <https://www.acyba.com/> >>>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>>> On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>>>=20 >>>>>>>>> Hello, >>>>>>>>> I need to know how work the automatic sending of email. >>>>>>>>> If I need to send a campaign without leavening the page open, = but send all the email to my list in a short time. >>>>>>>>> I tried yesterday and all the time I close the page of sending = it's stop. >>>>>>>>> I have an enterprise version. >>>>>>>>>=20 >>>>>>>>> Thanks >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>> CMS : Wordpress >>>>>>>>> AcyMailing version : V6 >>>>>>>>>=20 > Inizio messaggio inoltrato: >=20 > Da: Acyba support team <support@acyba.com> > Oggetto: Re: automatic sending > Data: 5 maggio 2020 16:29:27 CEST > A: Monica Ceruti <monica@cerutisrl.it> >=20 > Hi, >=20 > we have explained the cron job activation here > = https://docs.acymailing.com/setup/configuration/license#activate-the-autom= atic-send-process = <https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process> >=20 > Regards >=20 >=20 > Igor > Acyba Help Desk Team=20 > <mailto:Alexandre@acyba.com> > @ACYBA <https://twitter.com/acyba> >=20 >=20 > <https://www.acyba.com/> > <http://www.acyba.com/component/updateme/reviews/form> >=20 > We perform monthly stats about our customers' satisfaction... > Was this reply helpful? How would you rate it? > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3291806552/1/>= Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3291806552/2/>= Not Good = <https://secure.helpscout.net/satisfaction/321263744/record/3291806552/3/>= > {#HS:1156182047-124367#} =20 > On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>=20 >> AcyMailing Enterprise 6.10.3 >>=20 >> Thanks >>=20 >> Thanks >>=20 >> Monica Ceruti >>=20 >> Marketing & Sales >>=20 >> Ceruti srl >>=20 >> Via Galileo Galilei 218 >>=20 >> 21042 Caronno Pertusella (VA) >>=20 >> Italy >>=20 >> Tel. 02 96 56 843/844 >>=20 >> www.cerutisrl.it <http://cerutisrl.it/> >>=20 >> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>=20 >>=20 >> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>=20 >>> Hi, >>>=20 >>> can you tell em which exact version of AcyMailing do you have? >>>=20 >>> Regards >>>=20 >>>=20 >>> Igor >>> Acyba Help Desk Team=20 >>> <mailto:Alexandre@acyba.com> >>> @ACYBA <https://twitter.com/acyba> >>>=20 >>>=20 >>> <https://www.acyba.com/> >>> <http://www.acyba.com/component/updateme/reviews/form> >>> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>=20 >>>> I don't know. >>>> Where I can check it? >>>>=20 >>>> Thanks a lot >>>>=20 >>>> Monica Ceruti >>>>=20 >>>> Marketing & Sales >>>>=20 >>>> Ceruti srl >>>>=20 >>>> Via Galileo Galilei 218 >>>>=20 >>>> 21042 Caronno Pertusella (VA) >>>>=20 >>>> Italy >>>>=20 >>>> Tel. 02 96 56 843/844 >>>>=20 >>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>=20 >>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>=20 >>>>=20 >>>> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>=20 >>>>> Hi, >>>>>=20 >>>>> automatic sending works only if you activated and enabled a cron = job service in AcyMailing >>>>>=20 >>>>> Can you please confirm that your cron job is enabled? >>>>>=20 >>>>> Regards >>>>>=20 >>>>>=20 >>>>> Igor >>>>> Acyba Help Desk Team=20 >>>>> <mailto:Alexandre@acyba.com> >>>>> @ACYBA <https://twitter.com/acyba> >>>>>=20 >>>>>=20 >>>>> <https://www.acyba.com/> >>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>> On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>=20 >>>>>> Hello, >>>>>> I need to know how work the automatic sending of email. >>>>>> If I need to send a campaign without leavening the page open, but = send all the email to my list in a short time. >>>>>> I tried yesterday and all the time I close the page of sending = it's stop. >>>>>> I have an enterprise version. >>>>>>=20 >>>>>> Thanks >>>>>>=20 >>>>>>=20 >>>>>>=20 >>>>>> CMS : Wordpress >>>>>> AcyMailing version : V6 >>>>>>=20 > Inizio messaggio inoltrato: >=20 > Da: Acyba support team <support@acyba.com> > Oggetto: Re: automatic sending > Data: 6 maggio 2020 11:50:35 CEST > A: Monica Ceruti <monica@cerutisrl.it> >=20 > Hi, >=20 > He would have to debug but it could take a lot of time as he don't = know the structure of our component. >=20 > Maybe check if your website can call others website. >=20 > Best regards, >=20 >=20 > R=C3=A9mi > Acyba Help Desk Team=20 > <mailto:Alexandre@acyba.com> > @ACYBA <https://twitter.com/acyba> >=20 >=20 > <https://www.acyba.com/> > <http://www.acyba.com/component/updateme/reviews/form> >=20 > We perform monthly stats about our customers' satisfaction... > Was this reply helpful? How would you rate it? > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3294434527/1/>= Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3294434527/2/>= Not Good = <https://secure.helpscout.net/satisfaction/321263744/record/3294434527/3/>= > {#HS:1156182047-124367#} =20 > On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>=20 >> Ok, >> There is nothing that my technician can do to figure out the problem? >>=20 >> Thanks >>=20 >> Monica Ceruti >>=20 >> Marketing & Sales >>=20 >> Ceruti srl >>=20 >> Via Galileo Galilei 218 >>=20 >> 21042 Caronno Pertusella (VA) >>=20 >> Italy >>=20 >> Tel. 02 96 56 843/844 >>=20 >> www.cerutisrl.it <http://cerutisrl.it/> >>=20 >> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>=20 >>=20 >> On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>=20 >>> Hi, >>>=20 >>> Ok it looks like there is an error with your website when it calls = others websites like our. >>>=20 >>> But I'm sorry I can't do much without and FTP and backend access. >>>=20 >>> Best regards, >>>=20 >>>=20 >>> R=C3=A9mi >>> Acyba Help Desk Team=20 >>> <mailto:Alexandre@acyba.com> >>> @ACYBA <https://twitter.com/acyba> >>>=20 >>>=20 >>> <https://www.acyba.com/> >>> <http://www.acyba.com/component/updateme/reviews/form> >>> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>=20 >>>> I linked my website before the update. >>>>=20 >>>> Monica Ceruti >>>>=20 >>>> Marketing & Sales >>>>=20 >>>> Ceruti srl >>>>=20 >>>> Via Galileo Galilei 218 >>>>=20 >>>> 21042 Caronno Pertusella (VA) >>>>=20 >>>> Italy >>>>=20 >>>> Tel. 02 96 56 843/844 >>>>=20 >>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>=20 >>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>=20 >>>>=20 >>>> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>=20 >>>>> Hi, >>>>>=20 >>>>> I've checked and it seems that your license key is well attach to = the website cerutisrl.it <http://cerutisrl.it/>. >>>>>=20 >>>>> Did you linked your website before the update of the license key? >>>>> Or did you linked it with the license key? >>>>>=20 >>>>> Best regards, >>>>>=20 >>>>>=20 >>>>> R=C3=A9mi >>>>> Acyba Help Desk Team=20 >>>>> <mailto:Alexandre@acyba.com> >>>>> @ACYBA <https://twitter.com/acyba> >>>>>=20 >>>>>=20 >>>>> <https://www.acyba.com/> >>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>=20 >>>>>> Hello, >>>>>>=20 >>>>>> I know you have to try to figure out the problem, but I prefer to = avoid to forward you my website username and password. >>>>>> Is it possible to put you in contact with my technician and maybe = with him you can try to figurate the problem in another way? >>>>>>=20 >>>>>> In the meantime I can leave you my license key and the email of = the license. >>>>>>=20 >>>>>> 1bba31db273cc9ca1704ba61116b75ea79112cb3 >>>>>> monica@cerutisrl.it <mailto:monica@cerutisrl.it> >>>>>>=20 >>>>>> Thanks >>>>>>=20 >>>>>> Monica Ceruti >>>>>>=20 >>>>>> Marketing & Sales >>>>>>=20 >>>>>> Ceruti srl >>>>>>=20 >>>>>> Via Galileo Galilei 218 >>>>>>=20 >>>>>> 21042 Caronno Pertusella (VA) >>>>>>=20 >>>>>> Italy >>>>>>=20 >>>>>> Tel. 02 96 56 843/844 >>>>>>=20 >>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>=20 >>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>=20 >>>>>>=20 >>>>>> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>=20 >>>>>>> Hi, >>>>>>>=20 >>>>>>> Could you please provide us with: >>>>>>> temporary super admin (if Joomla is used) or admin (if WordPress = is used) access to your website (URL + username + password) >>>>>>> temporary FTP access (host + username + password) >>>>>>> your license key >>>>>>> the email you bought the license with >>>>>>> This way I will be able to take a closer look at your issue. >>>>>>>=20 >>>>>>> Important note :=20 >>>>>>> If you are creating a new account for us please don't use our = support email as email of the account. >>>>>>> We are getting hit by unneeded emails from members' website once = we finish our work on debugging the issue if you do that.=20 >>>>>>> So please use something like test@acyba.com = <mailto:test@acyba.com> >>>>>>>=20 >>>>>>> Regards, >>>>>>>=20 >>>>>>>=20 >>>>>>> R=C3=A9mi >>>>>>> Acyba Help Desk Team=20 >>>>>>> <mailto:Alexandre@acyba.com> >>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>=20 >>>>>>>=20 >>>>>>> <https://www.acyba.com/> >>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>=20 >>>>>>>> Hi, >>>>>>>>=20 >>>>>>>> I will forward your ticket to the second level support, so they = can proceed in helping you. >>>>>>>>=20 >>>>>>>> Thank you for your understanding! >>>>>>>>=20 >>>>>>>> Regards, >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> Igor >>>>>>>> Acyba Help Desk Team=20 >>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> <https://www.acyba.com/> >>>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>>> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>>>=20 >>>>>>>>> Yes, I tried to copy and paste my license key but it doesn't = work. >>>>>>>>> "an error occurred while calling acymailng". >>>>>>>>>=20 >>>>>>>>> Thanks a lot >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>> Monica Ceruti >>>>>>>>>=20 >>>>>>>>> Marketing & Sales >>>>>>>>>=20 >>>>>>>>> Ceruti srl >>>>>>>>>=20 >>>>>>>>> Via Galileo Galilei 218 >>>>>>>>>=20 >>>>>>>>> 21042 Caronno Pertusella (VA) >>>>>>>>>=20 >>>>>>>>> Italy >>>>>>>>>=20 >>>>>>>>> Tel. 02 96 56 843/844 >>>>>>>>>=20 >>>>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>>>>=20 >>>>>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>>>=20 >>>>>>>>>> Hi, >>>>>>>>>>=20 >>>>>>>>>> we have explained the cron job activation here >>>>>>>>>> = https://docs.acymailing.com/setup/configuration/license#activate-the-autom= atic-send-process = <https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process> >>>>>>>>>>=20 >>>>>>>>>> Regards >>>>>>>>>>=20 >>>>>>>>>>=20 >>>>>>>>>> Igor >>>>>>>>>> Acyba Help Desk Team=20 >>>>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>>>=20 >>>>>>>>>>=20 >>>>>>>>>> <https://www.acyba.com/> >>>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>Inizio = messaggio inoltrato: >=20 > Da: Acyba support team <support@acyba.com> > Oggetto: Re: automatic sending > Data: 6 maggio 2020 09:45:32 CEST > A: Monica Ceruti <monica@cerutisrl.it> >=20 > Hi, >=20 > I've checked and it seems that your license key is well attach to the = website cerutisrl.it <http://cerutisrl.it/>. >=20 > Did you linked your website before the update of the license key? > Or did you linked it with the license key? >=20 > Best regards, >=20 >=20 > R=C3=A9mi > Acyba Help Desk Team=20 > <mailto:Alexandre@acyba.com> > @ACYBA <https://twitter.com/acyba> >=20 >=20 > <https://www.acyba.com/> > <http://www.acyba.com/component/updateme/reviews/form> >=20 > We perform monthly stats about our customers' satisfaction... > Was this reply helpful? How would you rate it? > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3294203357/1/>= Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3294203357/2/>= Not Good = <https://secure.helpscout.net/satisfaction/321263744/record/3294203357/3/>= > {#HS:1156182047-124367#} =20 > On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>=20 >> Hello, >>=20 >> I know you have to try to figure out the problem, but I prefer to = avoid to forward you my website username and password. >> Is it possible to put you in contact with my technician and maybe = with him you can try to figurate the problem in another way? >>=20 >> In the meantime I can leave you my license key and the email of the = license. >>=20 >> 1bba31db273cc9ca1704ba61116b75ea79112cb3 >> monica@cerutisrl.it <mailto:monica@cerutisrl.it> >>=20 >> Thanks >>=20 >> Monica Ceruti >>=20 >> Marketing & Sales >>=20 >> Ceruti srl >>=20 >> Via Galileo Galilei 218 >>=20 >> 21042 Caronno Pertusella (VA) >>=20 >> Italy >>=20 >> Tel. 02 96 56 843/844 >>=20 >> www.cerutisrl.it <http://cerutisrl.it/> >>=20 >> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>=20 >>=20 >> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>=20 >>> Hi, >>>=20 >>> Could you please provide us with: >>> temporary super admin (if Joomla is used) or admin (if WordPress is = used) access to your website (URL + username + password) >>> temporary FTP access (host + username + password) >>> your license key >>> the email you bought the license with >>> This way I will be able to take a closer look at your issue. >>>=20 >>> Important note :=20 >>> If you are creating a new account for us please don't use our = support email as email of the account. >>> We are getting hit by unneeded emails from members' website once we = finish our work on debugging the issue if you do that.=20 >>> So please use something like test@acyba.com <mailto:test@acyba.com> >>>=20 >>> Regards, >>>=20 >>>=20 >>> R=C3=A9mi >>> Acyba Help Desk Team=20 >>> <mailto:Alexandre@acyba.com> >>> @ACYBA <https://twitter.com/acyba> >>>=20 >>>=20 >>> <https://www.acyba.com/> >>> <http://www.acyba.com/component/updateme/reviews/form> >>> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>=20 >>>> Hi, >>>>=20 >>>> I will forward your ticket to the second level support, so they can = proceed in helping you. >>>>=20 >>>> Thank you for your understanding! >>>>=20 >>>> Regards, >>>>=20 >>>>=20 >>>> Igor >>>> Acyba Help Desk Team=20 >>>> <mailto:Alexandre@acyba.com> >>>> @ACYBA <https://twitter.com/acyba> >>>>=20 >>>>=20 >>>> <https://www.acyba.com/> >>>> <http://www.acyba.com/component/updateme/reviews/form> >>>> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>=20 >>>>> Yes, I tried to copy and paste my license key but it doesn't work. >>>>> "an error occurred while calling acymailng". >>>>>=20 >>>>> Thanks a lot >>>>>=20 >>>>>=20 >>>>>=20 >>>>> Monica Ceruti >>>>>=20 >>>>> Marketing & Sales >>>>>=20 >>>>> Ceruti srl >>>>>=20 >>>>> Via Galileo Galilei 218 >>>>>=20 >>>>> 21042 Caronno Pertusella (VA) >>>>>=20 >>>>> Italy >>>>>=20 >>>>> Tel. 02 96 56 843/844 >>>>>=20 >>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>=20 >>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>=20 >>>>>=20 >>>>> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>=20 >>>>>> Hi, >>>>>>=20 >>>>>> we have explained the cron job activation here >>>>>> = https://docs.acymailing.com/setup/configuration/license#activate-the-autom= atic-send-process = <https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process> >>>>>>=20 >>>>>> Regards >>>>>>=20 >>>>>>=20 >>>>>> Igor >>>>>> Acyba Help Desk Team=20 >>>>>> <mailto:Alexandre@acyba.com> >>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>=20 >>>>>>=20 >>>>>> <https://www.acyba.com/> >>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>=20 >>>>>>> AcyMailing Enterprise 6.10.3 >>>>>>>=20 >>>>>>> Thanks >>>>>>>=20 >>>>>>> Thanks >>>>>>>=20 >>>>>>> Monica Ceruti >>>>>>>=20 >>>>>>> Marketing & Sales >>>>>>>=20 >>>>>>> Ceruti srl >>>>>>>=20 >>>>>>> Via Galileo Galilei 218 >>>>>>>=20 >>>>>>> 21042 Caronno Pertusella (VA) >>>>>>>=20 >>>>>>> Italy >>>>>>>=20 >>>>>>> Tel. 02 96 56 843/844 >>>>>>>=20 >>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>>=20 >>>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>>=20 >>>>>>>=20 >>>>>>> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>=20 >>>>>>>> Hi, >>>>>>>>=20 >>>>>>>> can you tell em which exact version of AcyMailing do you have? >>>>>>>>=20 >>>>>>>> Regards >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> Igor >>>>>>>> Acyba Help Desk Team=20 >>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> <https://www.acyba.com/> >>>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>>> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>>>=20 >>>>>>>>> I don't know. >>>>>>>>> Where I can check it? >>>>>>>>>=20 >>>>>>>>> Thanks a lot >>>>>>>>>=20 >>>>>>>>> Monica Ceruti >>>>>>>>>=20 >>>>>>>>> Marketing & Sales >>>>>>>>>=20 >>>>>>>>> Ceruti srl >>>>>>>>>=20 >>>>>>>>> Via Galileo Galilei 218 >>>>>>>>>=20 >>>>>>>>> 21042 Caronno Pertusella (VA) >>>>>>>>>=20 >>>>>>>>> Italy >>>>>>>>>=20 >>>>>>>>> Tel. 02 96 56 843/844 >>>>>>>>>=20 >>>>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>>>>=20 >>>>>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>>>>=20 >>>>>>>>>=20 >>>>>>>>> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>>>>=20 >>>>>>>>>> Hi, >>>>>>>>>>=20 >>>>>>>>>> automatic sending works only if you activated and enabled a = cron job service in AcyMailing >>>>>>>>>>=20 >>>>>>>>>> Can you please confirm that your cron job is enabled? >>>>>>>>>>=20 >>>>>>>>>> Regards >>>>>>>>>>=20 >>>>>>>>>>=20 >>>>>>>>>> Igor >>>>>>>>>> Acyba Help Desk Team=20 >>>>>>>>>> <mailto:Alexandre@acyba.com> >>>>>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>>>>=20 >>>>>>>>>>=20 >>>>>>>>>> <https://www.acyba.com/> >>>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>Inizio = messaggio inoltrato: >=20 > Da: Acyba support team <support@acyba.com> > Oggetto: Re: automatic sending > Data: 5 maggio 2020 16:47:36 CEST > A: Monica Ceruti <monica@cerutisrl.it> >=20 > Hi, >=20 > I will forward your ticket to the second level support, so they can = proceed in helping you. >=20 > Thank you for your understanding! >=20 > Regards, >=20 >=20 > Igor > Acyba Help Desk Team=20 > <mailto:Alexandre@acyba.com> > @ACYBA <https://twitter.com/acyba> >=20 >=20 > <https://www.acyba.com/> > <http://www.acyba.com/component/updateme/reviews/form> >=20 > We perform monthly stats about our customers' satisfaction... > Was this reply helpful? How would you rate it? > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3291876965/1/>= Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3291876965/2/>= Not Good = <https://secure.helpscout.net/satisfaction/321263744/record/3291876965/3/>= > {#HS:1156182047-124367#} =20 > On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>=20 >> Yes, I tried to copy and paste my license key but it doesn't work. >> "an error occurred while calling acymailng". >>=20 >> Thanks a lot >>=20 >>=20 >>=20 >> Monica Ceruti >>=20 >> Marketing & Sales >>=20 >> Ceruti srl >>=20 >> Via Galileo Galilei 218 >>=20 >> 21042 Caronno Pertusella (VA) >>=20 >> Italy >>=20 >> Tel. 02 96 56 843/844 >>=20 >> www.cerutisrl.it <http://cerutisrl.it/> >>=20 >> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>=20 >>=20 >> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>=20 >>> Hi, >>>=20 >>> we have explained the cron job activation here >>> = https://docs.acymailing.com/setup/configuration/license#activate-the-autom= atic-send-process = <https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process> >>>=20 >>> Regards >>>=20 >>>=20 >>> Igor >>> Acyba Help Desk Team=20 >>> <mailto:Alexandre@acyba.com> >>> @ACYBA <https://twitter.com/acyba> >>>=20 >>>=20 >>> <https://www.acyba.com/> >>> <http://www.acyba.com/component/updateme/reviews/form> >>> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>=20 >>>> AcyMailing Enterprise 6.10.3 >>>>=20 >>>> Thanks >>>>=20 >>>> Thanks >>>>=20 >>>> Monica Ceruti >>>>=20 >>>> Marketing & Sales >>>>=20 >>>> Ceruti srl >>>>=20 >>>> Via Galileo Galilei 218 >>>>=20 >>>> 21042 Caronno Pertusella (VA) >>>>=20 >>>> Italy >>>>=20 >>>> Tel. 02 96 56 843/844 >>>>=20 >>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>=20 >>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>=20 >>>>=20 >>>> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>=20 >>>>> Hi, >>>>>=20 >>>>> can you tell em which exact version of AcyMailing do you have? >>>>>=20 >>>>> Regards >>>>>=20 >>>>>=20 >>>>> Igor >>>>> Acyba Help Desk Team=20 >>>>> <mailto:Alexandre@acyba.com> >>>>> @ACYBA <https://twitter.com/acyba> >>>>>=20 >>>>>=20 >>>>> <https://www.acyba.com/> >>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>=20 >>>>>> I don't know. >>>>>> Where I can check it? >>>>>>=20 >>>>>> Thanks a lot >>>>>>=20 >>>>>> Monica Ceruti >>>>>>=20 >>>>>> Marketing & Sales >>>>>>=20 >>>>>> Ceruti srl >>>>>>=20 >>>>>> Via Galileo Galilei 218 >>>>>>=20 >>>>>> 21042 Caronno Pertusella (VA) >>>>>>=20 >>>>>> Italy >>>>>>=20 >>>>>> Tel. 02 96 56 843/844 >>>>>>=20 >>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>=20 >>>>>> https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>=20 >>>>>>=20 >>>>>> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com <mailto:support@acyba.com>> wrote: >>>>>>>=20 >>>>>>> Hi, >>>>>>>=20 >>>>>>> automatic sending works only if you activated and enabled a cron = job service in AcyMailing >>>>>>>=20 >>>>>>> Can you please confirm that your cron job is enabled? >>>>>>>=20 >>>>>>> Regards >>>>>>>=20 >>>>>>>=20 >>>>>>> Igor >>>>>>> Acyba Help Desk Team=20 >>>>>>> <mailto:Alexandre@acyba.com> >>>>>>> @ACYBA <https://twitter.com/acyba> >>>>>>>=20 >>>>>>>=20 >>>>>>> <https://www.acyba.com/> >>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>> On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti = <monica@cerutisrl.it <mailto:monica@cerutisrl.it>> wrote: >>>>>>>>=20 >>>>>>>> Hello, >>>>>>>> I need to know how work the automatic sending of email. >>>>>>>> If I need to send a campaign without leavening the page open, = but send all the email to my list in a short time. >>>>>>>> I tried yesterday and all the time I close the page of sending = it's stop. >>>>>>>> I have an enterprise version. >>>>>>>>=20 >>>>>>>> Thanks >>>>>>>>=20 >>>>>>>>=20 >>>>>>>>=20 >>>>>>>> CMS : Wordpress >>>>>>>> AcyMailing version : V6 >>>>>>>>=20 --Apple-Mail=_70218E67-0404-45D0-9A0F-DF0A92E80DF4 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html = charset=3Dutf-8"></head><body style=3D"word-wrap: break-word; = -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" = class=3D""><div class=3D""><p style=3D"color: rgb(0, 0, 0); font-style: = normal; font-variant-caps: normal; font-weight: normal; letter-spacing: = normal; orphans: auto; text-align: start; text-indent: 0px; = text-transform: none; white-space: normal; widows: auto; word-spacing: = 0px; -webkit-text-stroke-width: 0px; font-family: arial, sans-serif; = font-size: 13px;" class=3D""><br class=3D""></p></div><div><blockquote = type=3D"cite" class=3D""><br class=3D"Apple-interchange-newline"><div = style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; = margin-left: 0px;" class=3D""><span style=3D"font-family: = -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; = color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Da: </b></span><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif;" class=3D"">Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>><br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Oggetto: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: automatic = sending</b><br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Data: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">6 maggio 2020 10:44:19 CEST<br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">A: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""></span></div><br = class=3D""><div class=3D""> <meta content=3D"text/html; charset=3Dutf-8" = http-equiv=3D"Content-Type" class=3D""> <div bgcolor=3D"#ffffff" class=3D""> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" = style=3D"font-family:sans-serif"> =20 <div class=3D"">Hi,<br class=3D""><br = class=3D"">Ok it looks like there is an error with your website when it = calls others websites like our.<br class=3D""><br class=3D"">But I'm = sorry I can't do much without and FTP and backend access.<br = class=3D""><br class=3D"">Best regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div><br class=3D""><br class=3D"">We perform monthly stats about our = customers' satisfaction...<br class=3D"">Was this reply helpful? How = would you rate it?<br class=3D""><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294314= 684/1/" style=3D"color:rgb(80,188,28)" class=3D"">Great</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294314= 684/2/" style=3D"color:rgb(85,85,85)" class=3D"">Okay</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294314= 684/3/" style=3D"color:rgb(241,0,0)" class=3D"">Not Good</a><br = class=3D""> </div> <span height=3D"0" = style=3D"font-size:0px;height:0px;line-height:0px;color:#ffffff" = id=3D"hsContentRef" class=3D"">{#HS:1156182047-124367#}</span> <img = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/329= 4314684/" alt=3D"" class=3D""> <br class=3D""> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = = <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">I linked my website before the = update.<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">I've = checked and it seems that your license key is well attach to the website = <strong class=3D""><a href=3D"http://cerutisrl.it/" = class=3D"">cerutisrl.it</a>.</strong><br class=3D""><strong = class=3D""></strong><br class=3D""><strong class=3D""></strong>Did you = linked your website before the update of the license key?<br class=3D"">Or= did you linked it with the license key?<br class=3D""><br class=3D"">Best= regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hello,<br class=3D""> <br class=3D""> I know you have to try to figure out the problem, but I prefer to avoid = to forward you my website username and password.<br class=3D""> Is it possible to put you in contact with my technician and maybe with = him you can try to figurate the problem in another way?<br class=3D""> <br class=3D""> In the meantime I can leave you my license key and the email of the = license.<br class=3D""> <br class=3D""> 1bba31db273cc9ca1704ba61116b75ea79112cb3<br class=3D""> <a href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a><br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"A9482C48-090E-4FD5-BD79-13E2EFD5CD2C" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">Could = you please provide us with:<br class=3D""><ul class=3D""><li = class=3D"">temporary super admin (if Joomla is used) or admin (if = WordPress is used) access to your website (URL + username + = password)</li><li class=3D"">temporary FTP access (host + username + = password)</li><li class=3D"">your license key</li><li class=3D"">the = email you bought the license with</li></ul>This way I will be able to = take a closer look at your issue.<br class=3D""><br class=3D""><strong = class=3D"">Important note : </strong><br class=3D"">If you are creating = a new account for us please don't use our support email as email of the = account.<br class=3D"">We are getting hit by unneeded emails from = members' website once we finish our work on debugging the issue if you = do that. <br class=3D"">So please use something like <a = href=3D"mailto:test@acyba.com" class=3D"">test@acyba.com</a><br = class=3D""><br class=3D"">Regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">I will = forward your ticket to the second level support, so they can proceed in = helping you.<br class=3D""><br class=3D"">Thank you for your = understanding!<br class=3D""><br class=3D"">Regards,<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Yes, I tried to copy and paste my = license key but it doesn't work.<br class=3D""> "an error occurred while calling acymailng".<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> <img height=3D"467" width=3D"1200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414= 694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata= -2020-05-05-alle-16-40-25.png" = alt=3D"564AD7A5-34B2-4BD0-B8F3-189B89496DF1" class=3D""><br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"BFC4A3D5-2632-4505-9A66-F11706116A53" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">we have = explained the cron job activation here<br class=3D""><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-t= he-automatic-send-process" = class=3D"">https://docs.acymailing.com/setup/configuration/license#activat= e-the-automatic-send-process</a><br class=3D""><br class=3D"">Regards<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">AcyMailing Enterprise 6.10.3<br = class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">can you = tell em which exact version of AcyMailing do you have?<br class=3D""><br = class=3D"">Regards</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div></blockquote><blockquote type=3D"cite" class=3D""><div = class=3D"">Inizio messaggio inoltrato:</div><br = class=3D"Apple-interchange-newline"><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Da: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>><br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Oggetto: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: automatic = sending</b><br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Data: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">5 maggio 2020 15:20:47 CEST<br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">A: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""></span></div><br = class=3D""><div class=3D""> <meta content=3D"text/html; charset=3Dutf-8" = http-equiv=3D"Content-Type" class=3D""> <div bgcolor=3D"#ffffff" class=3D""> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" = style=3D"font-family:sans-serif"> =20 <div class=3D"">Hi,<br class=3D""><br = class=3D"">can you tell em which exact version of AcyMailing do you = have?<br class=3D""><br class=3D"">Regards</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div><br class=3D""><br class=3D"">We perform monthly stats about our = customers' satisfaction...<br class=3D"">Was this reply helpful? How = would you rate it?<br class=3D""><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291548= 797/1/" style=3D"color:rgb(80,188,28)" class=3D"">Great</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291548= 797/2/" style=3D"color:rgb(85,85,85)" class=3D"">Okay</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291548= 797/3/" style=3D"color:rgb(241,0,0)" class=3D"">Not Good</a><br = class=3D""> </div> <span height=3D"0" = style=3D"font-size:0px;height:0px;line-height:0px;color:#ffffff" = id=3D"hsContentRef" class=3D"">{#HS:1156182047-124367#}</span> <img = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/329= 1548797/" alt=3D"" class=3D""> <br class=3D""> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">I don't know.<br class=3D""> Where I can check it?<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">automatic= sending works only if you activated and enabled a cron job service in = AcyMailing<br class=3D""><br class=3D"">Can you please confirm that your = cron job is enabled?<br class=3D""><br class=3D"">Regards</div><br = class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hello,<br class=3D""> I need to know how work the automatic sending of email.<br class=3D""> If I need to send a campaign without leavening the page open, but send = all the email to my list in a short time.<br class=3D""> I tried yesterday and all the time I close the page of sending it's = stop.<br class=3D""> I have an enterprise version.<br class=3D""><br class=3D""> Thanks<br class=3D""><br class=3D""><br class=3D""><br class=3D""> CMS : Wordpress<br class=3D""> AcyMailing version : V6</div> <br class=3D""> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div></blockquote><blockquote type=3D"cite" class=3D""><div = class=3D"">Inizio messaggio inoltrato:</div><br = class=3D"Apple-interchange-newline"><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Da: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>><br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Oggetto: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: automatic = sending</b><br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Data: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">6 maggio 2020 16:38:38 CEST<br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">A: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""></span></div><br = class=3D""><div class=3D""> <meta content=3D"text/html; charset=3Dutf-8" = http-equiv=3D"Content-Type" class=3D""> <div bgcolor=3D"#ffffff" class=3D""> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" = style=3D"font-family:sans-serif"> =20 <div class=3D"">Hi,<br class=3D""><br = class=3D"">I've checked and there is an error while performing curl = request on your website.<br class=3D""><br class=3D"">Here is what to = tell to your technician:<br class=3D"">We can't perform a curl request = and the error catched is <strong class=3D"">SSL certificate problem: = unable to get local issuer certificate.</strong><br class=3D""><strong = class=3D""></strong><br class=3D""><strong class=3D""></strong>Let me = know when it's fix if it's working correctly :)<br class=3D""><br = class=3D"">Best regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div><br class=3D""><br class=3D"">We perform monthly stats about our = customers' satisfaction...<br class=3D"">Was this reply helpful? How = would you rate it?<br class=3D""><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3295271= 245/1/" style=3D"color:rgb(80,188,28)" class=3D"">Great</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3295271= 245/2/" style=3D"color:rgb(85,85,85)" class=3D"">Okay</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3295271= 245/3/" style=3D"color:rgb(241,0,0)" class=3D"">Not Good</a><br = class=3D""> </div> <span height=3D"0" = style=3D"font-size:0px;height:0px;line-height:0px;color:#ffffff" = id=3D"hsContentRef" class=3D"">{#HS:1156182047-124367#}</span> <img = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/329= 5271245/" alt=3D"" class=3D""> <br class=3D""> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = = <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 15:10:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Here the access requested to figure out = the problem<br class=3D""> <br class=3D""> WEBSITE ACCESS with Wordpress<br class=3D""> Name : Ceruti<br class=3D""> Pass: iot877dgTRF746fR#<br class=3D""> <br class=3D""> <br class=3D""> FTP<br class=3D""> Host: 95.110.206.128<br class=3D""> User: cerutisrl_ftp<br class=3D""> PW: skd876aTraf32$<br class=3D""> Porta: 46780<br class=3D""> <br class=3D""> <br class=3D""> >>>>>> LICENSE KEY : = 1bba31db273cc9ca1704ba61116b75ea79112cb3<br class=3D""> >>>>>> EMAIL OF THE LICENSE: <a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a> = <mailto:<a href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""> <br class=3D""> <br class=3D""> <br class=3D""> <br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://www.cerutisrl.it/" target=3D"_blank" = class=3D"">www.cerutisrl.it</a> <<a = href=3D"http://cerutisrl.it/&gt" target=3D"_blank" = class=3D"">http://cerutisrl.it/&gt</a>;<br class=3D""> <a href=3D"https://www.facebook.com/" target=3D"_blank" = class=3D"">https://www.facebook.com</a> <<a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = target=3D"_blank" = class=3D"">https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel</= a></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 11:50:10 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">He = would have to debug but it could take a lot of time as he don't know the = structure of our component.<br class=3D""><br class=3D"">Maybe check if = your website can call others website.<br class=3D""><br class=3D"">Best = regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Ok,<br class=3D""> There is nothing that my technician can do to figure out the problem?<br = class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">Ok it = looks like there is an error with your website when it calls others = websites like our.<br class=3D""><br class=3D"">But I'm sorry I can't do = much without and FTP and backend access.<br class=3D""><br class=3D"">Best= regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">I linked my website before the = update.<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">I've = checked and it seems that your license key is well attach to the website = <strong class=3D""><a href=3D"http://cerutisrl.it/" = class=3D"">cerutisrl.it</a>.</strong><br class=3D""><strong = class=3D""></strong><br class=3D""><strong class=3D""></strong>Did you = linked your website before the update of the license key?<br class=3D"">Or= did you linked it with the license key?<br class=3D""><br class=3D"">Best= regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hello,<br class=3D""> <br class=3D""> I know you have to try to figure out the problem, but I prefer to avoid = to forward you my website username and password.<br class=3D""> Is it possible to put you in contact with my technician and maybe with = him you can try to figurate the problem in another way?<br class=3D""> <br class=3D""> In the meantime I can leave you my license key and the email of the = license.<br class=3D""> <br class=3D""> 1bba31db273cc9ca1704ba61116b75ea79112cb3<br class=3D""> <a href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a><br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"A9482C48-090E-4FD5-BD79-13E2EFD5CD2C" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">Could = you please provide us with:<br class=3D""><ul class=3D""><li = class=3D"">temporary super admin (if Joomla is used) or admin (if = WordPress is used) access to your website (URL + username + = password)</li><li class=3D"">temporary FTP access (host + username + = password)</li><li class=3D"">your license key</li><li class=3D"">the = email you bought the license with</li></ul>This way I will be able to = take a closer look at your issue.<br class=3D""><br class=3D""><strong = class=3D"">Important note : </strong><br class=3D"">If you are creating = a new account for us please don't use our support email as email of the = account.<br class=3D"">We are getting hit by unneeded emails from = members' website once we finish our work on debugging the issue if you = do that. <br class=3D"">So please use something like <a = href=3D"mailto:test@acyba.com" class=3D"">test@acyba.com</a><br = class=3D""><br class=3D"">Regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">I will = forward your ticket to the second level support, so they can proceed in = helping you.<br class=3D""><br class=3D"">Thank you for your = understanding!<br class=3D""><br class=3D"">Regards,<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div></blockquote><blockquote type=3D"cite" class=3D""><div = class=3D"">Inizio messaggio inoltrato:</div><br = class=3D"Apple-interchange-newline"><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Da: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>><br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Oggetto: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: automatic = sending</b><br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Data: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">5 maggio 2020 17:45:25 CEST<br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">A: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""></span></div><br = class=3D""><div class=3D""> <meta content=3D"text/html; charset=3Dutf-8" = http-equiv=3D"Content-Type" class=3D""> <div bgcolor=3D"#ffffff" class=3D""> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" = style=3D"font-family:sans-serif"> =20 <div class=3D"">Hi,<br class=3D""><br = class=3D"">Could you please provide us with:<br class=3D""><ul = class=3D""><li class=3D"">temporary super admin (if Joomla is used) or = admin (if WordPress is used) access to your website (URL + username + = password)</li><li class=3D"">temporary FTP access (host + username + = password)</li><li class=3D"">your license key</li><li class=3D"">the = email you bought the license with</li></ul>This way I will be able to = take a closer look at your issue.<br class=3D""><br class=3D""><strong = class=3D"">Important note : </strong><br class=3D"">If you are creating = a new account for us please don't use our support email as email of the = account.<br class=3D"">We are getting hit by unneeded emails from = members' website once we finish our work on debugging the issue if you = do that. <br class=3D"">So please use something like <a = href=3D"mailto:test@acyba.com" class=3D"">test@acyba.com</a><br = class=3D""><br class=3D"">Regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div><br class=3D""><br class=3D"">We perform monthly stats about our = customers' satisfaction...<br class=3D"">Was this reply helpful? How = would you rate it?<br class=3D""><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3292110= 742/1/" style=3D"color:rgb(80,188,28)" class=3D"">Great</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3292110= 742/2/" style=3D"color:rgb(85,85,85)" class=3D"">Okay</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3292110= 742/3/" style=3D"color:rgb(241,0,0)" class=3D"">Not Good</a><br = class=3D""> </div> <span height=3D"0" = style=3D"font-size:0px;height:0px;line-height:0px;color:#ffffff" = id=3D"hsContentRef" class=3D"">{#HS:1156182047-124367#}</span> <img = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/329= 2110742/" alt=3D"" class=3D""> <br class=3D""> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = = <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">I will = forward your ticket to the second level support, so they can proceed in = helping you.<br class=3D""><br class=3D"">Thank you for your = understanding!<br class=3D""><br class=3D"">Regards,<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Yes, I tried to copy and paste my = license key but it doesn't work.<br class=3D""> "an error occurred while calling acymailng".<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> <img height=3D"467" width=3D"1200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414= 694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata= -2020-05-05-alle-16-40-25.png" = alt=3D"564AD7A5-34B2-4BD0-B8F3-189B89496DF1" class=3D""><br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"BFC4A3D5-2632-4505-9A66-F11706116A53" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">we have = explained the cron job activation here<br class=3D""><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-t= he-automatic-send-process" = class=3D"">https://docs.acymailing.com/setup/configuration/license#activat= e-the-automatic-send-process</a><br class=3D""><br class=3D"">Regards<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">AcyMailing Enterprise 6.10.3<br = class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">can you = tell em which exact version of AcyMailing do you have?<br class=3D""><br = class=3D"">Regards</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">I don't know.<br class=3D""> Where I can check it?<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">automatic= sending works only if you activated and enabled a cron job service in = AcyMailing<br class=3D""><br class=3D"">Can you please confirm that your = cron job is enabled?<br class=3D""><br class=3D"">Regards</div><br = class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hello,<br class=3D""> I need to know how work the automatic sending of email.<br class=3D""> If I need to send a campaign without leavening the page open, but send = all the email to my list in a short time.<br class=3D""> I tried yesterday and all the time I close the page of sending it's = stop.<br class=3D""> I have an enterprise version.<br class=3D""><br class=3D""> Thanks<br class=3D""><br class=3D""><br class=3D""><br class=3D""> CMS : Wordpress<br class=3D""> AcyMailing version : V6</div> <br class=3D""> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div></blockquote><blockquote type=3D"cite" class=3D""><div = class=3D"">Inizio messaggio inoltrato:</div><br = class=3D"Apple-interchange-newline"><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Da: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>><br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Oggetto: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: automatic = sending</b><br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Data: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">5 maggio 2020 16:29:27 CEST<br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">A: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""></span></div><br = class=3D""><div class=3D""> <meta content=3D"text/html; charset=3Dutf-8" = http-equiv=3D"Content-Type" class=3D""> <div bgcolor=3D"#ffffff" class=3D""> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" = style=3D"font-family:sans-serif"> =20 <div class=3D"">Hi,<br class=3D""><br = class=3D"">we have explained the cron job activation here<br class=3D""><a= = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-t= he-automatic-send-process" = class=3D"">https://docs.acymailing.com/setup/configuration/license#activat= e-the-automatic-send-process</a><br class=3D""><br class=3D"">Regards<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div><br class=3D""><br class=3D"">We perform monthly stats about our = customers' satisfaction...<br class=3D"">Was this reply helpful? How = would you rate it?<br class=3D""><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291806= 552/1/" style=3D"color:rgb(80,188,28)" class=3D"">Great</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291806= 552/2/" style=3D"color:rgb(85,85,85)" class=3D"">Okay</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291806= 552/3/" style=3D"color:rgb(241,0,0)" class=3D"">Not Good</a><br = class=3D""> </div> <span height=3D"0" = style=3D"font-size:0px;height:0px;line-height:0px;color:#ffffff" = id=3D"hsContentRef" class=3D"">{#HS:1156182047-124367#}</span> <img = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/329= 1806552/" alt=3D"" class=3D""> <br class=3D""> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">AcyMailing Enterprise 6.10.3<br = class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">can you = tell em which exact version of AcyMailing do you have?<br class=3D""><br = class=3D"">Regards</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">I don't know.<br class=3D""> Where I can check it?<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">automatic= sending works only if you activated and enabled a cron job service in = AcyMailing<br class=3D""><br class=3D"">Can you please confirm that your = cron job is enabled?<br class=3D""><br class=3D"">Regards</div><br = class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hello,<br class=3D""> I need to know how work the automatic sending of email.<br class=3D""> If I need to send a campaign without leavening the page open, but send = all the email to my list in a short time.<br class=3D""> I tried yesterday and all the time I close the page of sending it's = stop.<br class=3D""> I have an enterprise version.<br class=3D""><br class=3D""> Thanks<br class=3D""><br class=3D""><br class=3D""><br class=3D""> CMS : Wordpress<br class=3D""> AcyMailing version : V6</div> <br class=3D""> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div></blockquote><blockquote type=3D"cite" class=3D""><div = class=3D"">Inizio messaggio inoltrato:</div><br = class=3D"Apple-interchange-newline"><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Da: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>><br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Oggetto: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: automatic = sending</b><br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Data: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">6 maggio 2020 11:50:35 CEST<br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">A: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""></span></div><br = class=3D""><div class=3D""> <meta content=3D"text/html; charset=3Dutf-8" = http-equiv=3D"Content-Type" class=3D""> <div bgcolor=3D"#ffffff" class=3D""> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" = style=3D"font-family:sans-serif"> =20 <div class=3D"">Hi,<br class=3D""><br = class=3D"">He would have to debug but it could take a lot of time as he = don't know the structure of our component.<br class=3D""><br = class=3D"">Maybe check if your website can call others website.<br = class=3D""><br class=3D"">Best regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div><br class=3D""><br class=3D"">We perform monthly stats about our = customers' satisfaction...<br class=3D"">Was this reply helpful? How = would you rate it?<br class=3D""><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294434= 527/1/" style=3D"color:rgb(80,188,28)" class=3D"">Great</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294434= 527/2/" style=3D"color:rgb(85,85,85)" class=3D"">Okay</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294434= 527/3/" style=3D"color:rgb(241,0,0)" class=3D"">Not Good</a><br = class=3D""> </div> <span height=3D"0" = style=3D"font-size:0px;height:0px;line-height:0px;color:#ffffff" = id=3D"hsContentRef" class=3D"">{#HS:1156182047-124367#}</span> <img = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/329= 4434527/" alt=3D"" class=3D""> <br class=3D""> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = = <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Ok,<br class=3D""> There is nothing that my technician can do to figure out the problem?<br = class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">Ok it = looks like there is an error with your website when it calls others = websites like our.<br class=3D""><br class=3D"">But I'm sorry I can't do = much without and FTP and backend access.<br class=3D""><br class=3D"">Best= regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">I linked my website before the = update.<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">I've = checked and it seems that your license key is well attach to the website = <strong class=3D""><a href=3D"http://cerutisrl.it/" = class=3D"">cerutisrl.it</a>.</strong><br class=3D""><strong = class=3D""></strong><br class=3D""><strong class=3D""></strong>Did you = linked your website before the update of the license key?<br class=3D"">Or= did you linked it with the license key?<br class=3D""><br class=3D"">Best= regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hello,<br class=3D""> <br class=3D""> I know you have to try to figure out the problem, but I prefer to avoid = to forward you my website username and password.<br class=3D""> Is it possible to put you in contact with my technician and maybe with = him you can try to figurate the problem in another way?<br class=3D""> <br class=3D""> In the meantime I can leave you my license key and the email of the = license.<br class=3D""> <br class=3D""> 1bba31db273cc9ca1704ba61116b75ea79112cb3<br class=3D""> <a href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a><br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"A9482C48-090E-4FD5-BD79-13E2EFD5CD2C" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">Could = you please provide us with:<br class=3D""><ul class=3D""><li = class=3D"">temporary super admin (if Joomla is used) or admin (if = WordPress is used) access to your website (URL + username + = password)</li><li class=3D"">temporary FTP access (host + username + = password)</li><li class=3D"">your license key</li><li class=3D"">the = email you bought the license with</li></ul>This way I will be able to = take a closer look at your issue.<br class=3D""><br class=3D""><strong = class=3D"">Important note : </strong><br class=3D"">If you are creating = a new account for us please don't use our support email as email of the = account.<br class=3D"">We are getting hit by unneeded emails from = members' website once we finish our work on debugging the issue if you = do that. <br class=3D"">So please use something like <a = href=3D"mailto:test@acyba.com" class=3D"">test@acyba.com</a><br = class=3D""><br class=3D"">Regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">I will = forward your ticket to the second level support, so they can proceed in = helping you.<br class=3D""><br class=3D"">Thank you for your = understanding!<br class=3D""><br class=3D"">Regards,<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Yes, I tried to copy and paste my = license key but it doesn't work.<br class=3D""> "an error occurred while calling acymailng".<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> <img height=3D"467" width=3D"1200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414= 694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata= -2020-05-05-alle-16-40-25.png" = alt=3D"564AD7A5-34B2-4BD0-B8F3-189B89496DF1" class=3D""><br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"BFC4A3D5-2632-4505-9A66-F11706116A53" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">we have = explained the cron job activation here<br class=3D""><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-t= he-automatic-send-process" = class=3D"">https://docs.acymailing.com/setup/configuration/license#activat= e-the-automatic-send-process</a><br class=3D""><br class=3D"">Regards<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div></blockquote><blockquote type=3D"cite" class=3D""><div = class=3D"">Inizio messaggio inoltrato:</div><br = class=3D"Apple-interchange-newline"><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Da: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>><br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Oggetto: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: automatic = sending</b><br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Data: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">6 maggio 2020 09:45:32 CEST<br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">A: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""></span></div><br = class=3D""><div class=3D""> <meta content=3D"text/html; charset=3Dutf-8" = http-equiv=3D"Content-Type" class=3D""> <div bgcolor=3D"#ffffff" class=3D""> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" = style=3D"font-family:sans-serif"> =20 <div class=3D"">Hi,<br class=3D""><br = class=3D"">I've checked and it seems that your license key is well = attach to the website <strong class=3D""><a href=3D"http://cerutisrl.it/" = class=3D"">cerutisrl.it</a>.</strong><br class=3D""><strong = class=3D""></strong><br class=3D""><strong class=3D""></strong>Did you = linked your website before the update of the license key?<br class=3D"">Or= did you linked it with the license key?<br class=3D""><br class=3D"">Best= regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div><br class=3D""><br class=3D"">We perform monthly stats about our = customers' satisfaction...<br class=3D"">Was this reply helpful? How = would you rate it?<br class=3D""><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294203= 357/1/" style=3D"color:rgb(80,188,28)" class=3D"">Great</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294203= 357/2/" style=3D"color:rgb(85,85,85)" class=3D"">Okay</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3294203= 357/3/" style=3D"color:rgb(241,0,0)" class=3D"">Not Good</a><br = class=3D""> </div> <span height=3D"0" = style=3D"font-size:0px;height:0px;line-height:0px;color:#ffffff" = id=3D"hsContentRef" class=3D"">{#HS:1156182047-124367#}</span> <img = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/329= 4203357/" alt=3D"" class=3D""> <br class=3D""> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = = <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hello,<br class=3D""> <br class=3D""> I know you have to try to figure out the problem, but I prefer to avoid = to forward you my website username and password.<br class=3D""> Is it possible to put you in contact with my technician and maybe with = him you can try to figurate the problem in another way?<br class=3D""> <br class=3D""> In the meantime I can leave you my license key and the email of the = license.<br class=3D""> <br class=3D""> 1bba31db273cc9ca1704ba61116b75ea79112cb3<br class=3D""> <a href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a><br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"A9482C48-090E-4FD5-BD79-13E2EFD5CD2C" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">Could = you please provide us with:<br class=3D""><ul class=3D""><li = class=3D"">temporary super admin (if Joomla is used) or admin (if = WordPress is used) access to your website (URL + username + = password)</li><li class=3D"">temporary FTP access (host + username + = password)</li><li class=3D"">your license key</li><li class=3D"">the = email you bought the license with</li></ul>This way I will be able to = take a closer look at your issue.<br class=3D""><br class=3D""><strong = class=3D"">Important note : </strong><br class=3D"">If you are creating = a new account for us please don't use our support email as email of the = account.<br class=3D"">We are getting hit by unneeded emails from = members' website once we finish our work on debugging the issue if you = do that. <br class=3D"">So please use something like <a = href=3D"mailto:test@acyba.com" class=3D"">test@acyba.com</a><br = class=3D""><br class=3D"">Regards,</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">R=C3=A9mi</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">I will = forward your ticket to the second level support, so they can proceed in = helping you.<br class=3D""><br class=3D"">Thank you for your = understanding!<br class=3D""><br class=3D"">Regards,<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Yes, I tried to copy and paste my = license key but it doesn't work.<br class=3D""> "an error occurred while calling acymailng".<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> <img height=3D"467" width=3D"1200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414= 694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata= -2020-05-05-alle-16-40-25.png" = alt=3D"564AD7A5-34B2-4BD0-B8F3-189B89496DF1" class=3D""><br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"BFC4A3D5-2632-4505-9A66-F11706116A53" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">we have = explained the cron job activation here<br class=3D""><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-t= he-automatic-send-process" = class=3D"">https://docs.acymailing.com/setup/configuration/license#activat= e-the-automatic-send-process</a><br class=3D""><br class=3D"">Regards<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">AcyMailing Enterprise 6.10.3<br = class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">can you = tell em which exact version of AcyMailing do you have?<br class=3D""><br = class=3D"">Regards</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">I don't know.<br class=3D""> Where I can check it?<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">automatic= sending works only if you activated and enabled a cron job service in = AcyMailing<br class=3D""><br class=3D"">Can you please confirm that your = cron job is enabled?<br class=3D""><br class=3D"">Regards</div><br = class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div></blockquote><blockquote type=3D"cite" class=3D""><div = class=3D"">Inizio messaggio inoltrato:</div><br = class=3D"Apple-interchange-newline"><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Da: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>><br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Oggetto: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: automatic = sending</b><br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Data: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">5 maggio 2020 16:47:36 CEST<br = class=3D""></span></div><div style=3D"margin-top: 0px; margin-right: = 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span = style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">A: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" = class=3D"">monica@cerutisrl.it</a>><br class=3D""></span></div><br = class=3D""><div class=3D""> <meta content=3D"text/html; charset=3Dutf-8" = http-equiv=3D"Content-Type" class=3D""> <div bgcolor=3D"#ffffff" class=3D""> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" = style=3D"font-family:sans-serif"> =20 <div class=3D"">Hi,<br class=3D""><br class=3D"">I= will forward your ticket to the second level support, so they can = proceed in helping you.<br class=3D""><br class=3D"">Thank you for your = understanding!<br class=3D""><br class=3D"">Regards,<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div><br class=3D""><br class=3D"">We perform monthly stats about our = customers' satisfaction...<br class=3D"">Was this reply helpful? How = would you rate it?<br class=3D""><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291876= 965/1/" style=3D"color:rgb(80,188,28)" class=3D"">Great</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291876= 965/2/" style=3D"color:rgb(85,85,85)" class=3D"">Okay</a> = <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/3291876= 965/3/" style=3D"color:rgb(241,0,0)" class=3D"">Not Good</a><br = class=3D""> </div> <span height=3D"0" = style=3D"font-size:0px;height:0px;line-height:0px;color:#ffffff" = id=3D"hsContentRef" class=3D"">{#HS:1156182047-124367#}</span> <img = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/329= 1876965/" alt=3D"" class=3D""> <br class=3D""> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = = <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Yes, I tried to copy and paste my = license key but it doesn't work.<br class=3D""> "an error occurred while calling acymailng".<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> <img height=3D"467" width=3D"1200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414= 694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata= -2020-05-05-alle-16-40-25.png" = alt=3D"564AD7A5-34B2-4BD0-B8F3-189B89496DF1" class=3D""><br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = name=3D"BFC4A3D5-2632-4505-9A66-F11706116A53" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">we have = explained the cron job activation here<br class=3D""><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-t= he-automatic-send-process" = class=3D"">https://docs.acymailing.com/setup/configuration/license#activat= e-the-automatic-send-process</a><br class=3D""><br class=3D"">Regards<br = class=3D""></div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">AcyMailing Enterprise 6.10.3<br = class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Thanks<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">can you = tell em which exact version of AcyMailing do you have?<br class=3D""><br = class=3D"">Regards</div><br class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">I don't know.<br class=3D""> Where I can check it?<br class=3D""> <br class=3D""> Thanks a lot<br class=3D""> <br class=3D""> Monica Ceruti<br class=3D""> <br class=3D""> Marketing & Sales<br class=3D""> <br class=3D""> Ceruti srl<br class=3D""> <br class=3D""> Via Galileo Galilei 218<br class=3D""> <br class=3D""> 21042 Caronno Pertusella (VA)<br class=3D""> <br class=3D""> Italy<br class=3D""> <br class=3D""> Tel. 02 96 56 843/844<br class=3D""> <br class=3D""> <a href=3D"http://cerutisrl.it/" class=3D"">www.cerutisrl.it</a><br = class=3D""> <br class=3D""> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = class=3D"">https://www.facebook.com</a><br class=3D""> <br class=3D""> <img height=3D"73" width=3D"200" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a5= 23bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpe= g" alt=3D"2b852e02df62aee514cc07cb91da360b" class=3D""></div> <br class=3D""> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com" class=3D"">support@acyba.com</a>> = wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hi,<br class=3D""><br class=3D"">automatic= sending works only if you activated and enabled a cron job service in = AcyMailing<br class=3D""><br class=3D"">Can you please confirm that your = cron job is enabled?<br class=3D""><br class=3D"">Regards</div><br = class=3D""> <br class=3D""><div style=3D"margin:0px" class=3D""> <div class=3D""> <span = style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:bold;co= lor:#3ddc95" class=3D"">Igor</span><br class=3D""> Acyba Help Desk Team <br class=3D""><a = style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0aeaa;text-= decoration:none" href=3D"mailto:Alexandre@acyba.com" class=3D""></a><br = class=3D""><a style=3D"text-decoration:none;color:#b0aeaa" = href=3D"https://twitter.com/acyba" class=3D""><img = style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3D"Twitter" class=3D""> @ACYBA</a><br class=3D""></div> <br class=3D""><br class=3D""><div class=3D""> <a href=3D"https://www.acyba.com/" title=3D"www.acyba.com"= class=3D""><img style=3D"width:203px;height:70px;border:0px;" = width=3D"203" height=3D"70" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba" class=3D""></a></div> <div class=3D""> <a title=3D"AcyMailing is on WordPress!" = href=3D"http://www.acyba.com/component/updateme/reviews/form" = class=3D""><img width=3D"200" height=3D"220" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love AcyMailing!" class=3D""></a> </div> </div> <div class=3D"gmail_quote" = style=3D"font-family:sans-serif"> On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it" class=3D"">monica@cerutisrl.it</a>>= wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 = .8ex;border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif" class=3D""> <div class=3D"">Hello,<br class=3D""> I need to know how work the automatic sending of email.<br class=3D""> If I need to send a campaign without leavening the page open, but send = all the email to my list in a short time.<br class=3D""> I tried yesterday and all the time I close the page of sending it's = stop.<br class=3D""> I have an enterprise version.<br class=3D""><br class=3D""> Thanks<br class=3D""><br class=3D""><br class=3D""><br class=3D""> CMS : Wordpress<br class=3D""> AcyMailing version : V6</div> <br class=3D""> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </div> </div></blockquote></div><br class=3D""></body></html>= --Apple-Mail=_70218E67-0404-45D0-9A0F-DF0A92E80DF4--
修改文件时间
将文件时间修改为当前时间的前一年
删除文件