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From: Acyba support team <support@acyba.com>
MIME-Version: 1.0
In-Reply-To: <8346AF10-C379-4033-ADF2-F89B243AD196@cerutisrl.it>
Date: Thu, 21 May 2020 08:48:21 +0000
Message-ID: <CAG0Das8zkcJHBLC1cd1HWy4yNp63o5HXMC5VFWUCEXBFqc=J+Q@mail.gmail.com>
Subject: Re: newsletter model
To: Monica Ceruti <monica@cerutisrl.it>
Content-Type: multipart/alternative; boundary="0000000000002900ba05a6249351"

--0000000000002900ba05a6249351
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Hi Monica,

glad I could help. We are just an email away if you need anything else

Regards,

Igor
Acyba Help Desk Team
<Alexandre@acyba.com>
[image: Twitter] @ACYBA <https://twitter.com/acyba>

[image: Logo Acyba] <https://www.acyba.com>
[image: Let us know how much you love AcyMailing!]
<http://www.acyba.com/component/updateme/reviews/form>

We perform monthly stats about our customers' satisfaction...
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On Thu, May 21, 2020 at 10:40:16 CEST, Monica Ceruti <monica@cerutisrl.it>
wrote:
>
> Perfect.
>
> Thanks
>
> Monica Ceruti
>
> Marketing & Sales
>
> Ceruti srl
>
> Via Galileo Galilei 218
>
> 21042 Caronno Pertusella (VA)
>
> Italy
>
> Tel. 02 96 56 843/844
>
> www.cerutisrl.it <http://cerutisrl.it/>
>
> https://www.facebook.com
> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>
> [image: 2b852e02df62aee514cc07cb91da360b]
>
> On Thu, May 21, 2020 at 10:35:10 CEST, Acyba support team <
> support@acyba.com> wrote:
>>
>> Hi,
>>
>> I just checked and I can see why you are confused. It seems that Italian
>> translation is wrong. Because of that, you have Cancella word written tw=
ice.
>> [image: 4908209d1a0e71d9f04866ebde194906.png]
>> The thing is that second word Cancella written in red button should
>> actually say "Delete". If you click that red button as a confirmation, y=
our
>> template will be removed
>>
>> I have added, what I think, is more occurate translation as a custom
>> translation to your AcyMailing language. Now, when you click delete butt=
on,
>> you should see the following
>> [image: 15ffa2fb1365ea1aac4130f4e57877d1.png]
>> Hope that helps
>>
>> Regards
>>
>>
>> Igor
>> Acyba Help Desk Team
>> <Alexandre@acyba.com>
>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>
>>
>> [image: Logo Acyba] <https://www.acyba.com>
>> [image: Let us know how much you love AcyMailing!]
>> <http://www.acyba.com/component/updateme/reviews/form>
>> On Thu, May 21, 2020 at 10:23:08 CEST, Monica Ceruti <monica@cerutisrl.i=
t>
>> wrote:
>>>
>>> Ok
>>>
>>> What about the problem to delete all models that I don't need anymore?
>>> I click on the trash can but it doesn't work.
>>>
>>> Thanks
>>>
>>> Monica Ceruti
>>>
>>> Marketing & Sales
>>>
>>> Ceruti srl
>>>
>>> Via Galileo Galilei 218
>>>
>>> 21042 Caronno Pertusella (VA)
>>>
>>> Italy
>>>
>>> Tel. 02 96 56 843/844
>>>
>>> www.cerutisrl.it <http://cerutisrl.it/>
>>>
>>> https://www.facebook.com
>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>>>
>>> [image: 2b852e02df62aee514cc07cb91da360b]
>>>
>>> On Wed, May 20, 2020 at 15:58:52 CEST, Acyba support team <
>>> support@acyba.com> wrote:
>>>>
>>>> Hi,
>>>>
>>>> you should really avoid adding spaces to format your newsletter conten=
t.
>>>>
>>>> Spaces are not rendered the same in each email client and you will
>>>> always have the same kind of problem with that
>>>>
>>>> Regards
>>>>
>>>>
>>>> Igor
>>>> Acyba Help Desk Team
>>>> <Alexandre@acyba.com>
>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>
>>>>
>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>> [image: Let us know how much you love AcyMailing!]
>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>> On Wed, May 20, 2020 at 15:42:18 CEST, Monica Ceruti <
>>>> monica@cerutisrl.it> wrote:
>>>>>
>>>>> I have always the same problem when i make a new newsletter.
>>>>> I saw it correct on the platform but when I send it its become
>>>>> unaligned.
>>>>> You can check it with the model " PROMOZIONE PARAMATTI MAGGIO 20".
>>>>>
>>>>> I also have problem to delete the model that i don't need it anymore.
>>>>>
>>>>> Thanks
>>>>>
>>>>> Monica Ceruti
>>>>>
>>>>> Marketing & Sales
>>>>>
>>>>> Ceruti srl
>>>>>
>>>>> Via Galileo Galilei 218
>>>>>
>>>>> 21042 Caronno Pertusella (VA)
>>>>>
>>>>> Italy
>>>>>
>>>>> Tel. 02 96 56 843/844
>>>>>
>>>>> www.cerutisrl.it <http://cerutisrl.it/>
>>>>>
>>>>> https://www.facebook.com
>>>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>>>>>
>>>>> [image: 2b852e02df62aee514cc07cb91da360b]
>>>>>
>>>>> On Wed, May 20, 2020 at 15:38:12 CEST, Acyba support team <
>>>>> support@acyba.com> wrote:
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> can you tell me which campaign on your site is having this problem s=
o
>>>>>> i can check it?
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>> Igor
>>>>>> Acyba Help Desk Team
>>>>>> <Alexandre@acyba.com>
>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>>>
>>>>>>
>>>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>>>> [image: Let us know how much you love AcyMailing!]
>>>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>>>> On Wed, May 20, 2020 at 14:22:41 CEST, Monica Ceruti <
>>>>>> monica@cerutisrl.it> wrote:
>>>>>>>
>>>>>>> WEBSITE ACCESS with Wordpress
>>>>>>> >>> Name : Ceruti
>>>>>>> >>> Pass: iot877dgTRF746fR#
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> FTP
>>>>>>> >>> Host: 95.110.206.128
>>>>>>> >>> User: cerutisrl_ftp
>>>>>>> >>> PW: skd876aTraf32$
>>>>>>> >>> Porta: 46780
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> >>>>>> LICENSE KEY : 1bba31db273cc9ca1704ba61116b75ea79112cb3
>>>>>>> >>> >>>>>> EMAIL OF THE LICENSE: monica@cerutisrl.it <mailto:
>>>>>>> monica@cerutisrl.it> <mailto:monica@cerutisrl.it <mailto:
>>>>>>> monica@cerutisrl.it>>
>>>>>>>
>>>>>>> I ALSO HAVE PROBLEMS TO DELETE THE MODELS THAT I DON=E2=80=99T NEED=
 ANYMORE.
>>>>>>>
>>>>>>> THANKS A LOT
>>>>>>> >>>
>>>>>>> Monica Ceruti
>>>>>>>
>>>>>>> Marketing & Sales
>>>>>>>
>>>>>>>
>>>>>>> Ceruti srl
>>>>>>>
>>>>>>> Via Galileo Galilei 218
>>>>>>>
>>>>>>> 21042 Caronno Pertusella (VA)
>>>>>>>
>>>>>>> Italy
>>>>>>>
>>>>>>> Tel. 02 96 56 843/844
>>>>>>>
>>>>>>> www.cerutisrl.it <http://cerutisrl.it/&gt;
>>>>>>> https://www.facebook.com <
>>>>>>> https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel
>>>>>>>
>>>>>>> On Wed, May 20, 2020 at 11:42:13 CEST, Acyba support team <
>>>>>>> support@acyba.com> wrote:
>>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> Could you please provide us with:
>>>>>>>>
>>>>>>>>    - temporary super admin (if Joomla is used) or admin (if
>>>>>>>>    WordPress is used) access to your website (URL + username + pas=
sword)
>>>>>>>>    - temporary FTP access (host + username + password)
>>>>>>>>
>>>>>>>> This way I will be able to take a closer look at your issue.
>>>>>>>>
>>>>>>>> *Important note : *
>>>>>>>> If you are creating a new account for us please don't use our
>>>>>>>> support email as email of the account.
>>>>>>>> We are getting hit by unneeded emails from members' website once w=
e
>>>>>>>> finish our work on debugging the issue if you do that.
>>>>>>>> So please use something like test@acyba.com
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>> Igor
>>>>>>>> Acyba Help Desk Team
>>>>>>>> <Alexandre@acyba.com>
>>>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>>>>>
>>>>>>>>
>>>>>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>>>>>> [image: Let us know how much you love AcyMailing!]
>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>>>>>> On Wed, May 20, 2020 at 11:35:38 CEST, Monica Ceruti <
>>>>>>>> monica@cerutisrl.it> wrote:
>>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>> As you can see from the file attached every time that I make a ne=
w
>>>>>>>>> newsletter I have a problem with the text alignment . When I save=
 the model
>>>>>>>>> the alignment is correct but after it is incorrect.
>>>>>>>>> I have the same problem when i send the newsletter, some computer
>>>>>>>>> have the right text alignment, but others is completely misaligne=
d.
>>>>>>>>>
>>>>>>>>> What can i do to figure out the problem?
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> AcyMailing version: V6
>>>>>>>>> CMS: Wordpress
>>>>>>>>>
>>>>>>>>>

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<html lang=3D"en">
<head>
    <meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Content-Type=
">
</head>
<body bgcolor=3D"#ffffff">
<div id=3D"hsReplyAbove" class=3D"hsReplyAbove">
    <div class=3D"kickstarter-compatible" style=3D"font-family:sans-serif">
       =20
                        <div>Hi Monica,<br><br>glad I could help. We are ju=
st an email away if you need anything else<br><br>Regards,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div><br><br>We perform monthly stats about our customers&#39; satisfactio=
n...<br>Was this reply helpful? How would you rate it?<br><a href=3D"https:=
//secure.helpscout.net/satisfaction/321263744/record/3340030663/1/" style=
=3D"color:rgb(80,188,28)">Great</a> =C2=A0=C2=A0 <a href=3D"https://secure.=
helpscout.net/satisfaction/321263744/record/3340030663/2/" style=3D"color:r=
gb(85,85,85)">Okay</a> =C2=A0=C2=A0 <a href=3D"https://secure.helpscout.net=
/satisfaction/321263744/record/3340030663/3/" style=3D"color:rgb(241,0,0)">=
Not Good</a><br>
                            </div>
        <span height=3D"0" style=3D"font-size:0px;height:0px;line-height:0p=
x;color:#ffffff" id=3D"hsContentRef">{#HS:1170843000-124997#}</span>
        <img src=3D"https://secure.helpscout.net/notification/convo/read/11=
70843000/3340030663/" alt=3D"">    <br>
</div>

<div class=3D"gmail_quote" style=3D"font-family:sans-serif">
                                                                           =
                                                                           =
                                          <div class=3D"gmail_quote" style=
=3D"font-family:sans-serif">
	On Thu, May 21, 2020 at 10:40:16 CEST, Monica Ceruti &lt;<a href=3D"mailto=
:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Perfect.<br>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n=
et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e=
767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">=
</div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Thu, May 21, 2020 at 10:35:10 CEST, Acyba support team &lt;<a href=3D"m=
ailto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>I just checked and I can see why you are co=
nfused. It seems that Italian translation is wrong. Because of that, you ha=
ve Cancella word written twice.<br><img src=3D"https://d33v4339jhl8k0.cloud=
front.net/inline/8371/33903a8f70954c35eb90b020e40c81f86fe290bd/75326a6006b3=
28916831a02b3d5192e18c889c26/4908209d1a0e71d9f04866ebde194906.png" alt=3D"4=
908209d1a0e71d9f04866ebde194906.png"><br>The thing is that second word Canc=
ella written in red button should actually say &quot;Delete&quot;. If you c=
lick that red button as a confirmation, your template will be removed<br><b=
r>I have added, what I think, is more occurate translation as a custom tran=
slation to your AcyMailing language. Now, when you click delete button, you=
 should see the following<br><img src=3D"https://d33v4339jhl8k0.cloudfront.=
net/inline/8371/ab076d20df6ffb90b29b91a59a92ea7114d2c837/e55e8bad81cb0a450c=
0c7e223b5f45a5f41b4785/15ffa2fb1365ea1aac4130f4e57877d1.png" alt=3D"15ffa2f=
b1365ea1aac4130f4e57877d1.png"><br>Hope that helps<br><br>Regards<br></div>=
<br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Thu, May 21, 2020 at 10:23:08 CEST, Monica Ceruti &lt;<a href=3D"mailto=
:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Ok<br>
<br>
What about the problem to delete all models that I don&#39;t need anymore?<=
br>
I click on the trash can but it doesn&#39;t work.<br>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" name=3D"A9C7B191-F4CF-42F8-B810-F6123AF515=
5E" src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff600=
6a523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j=
peg" alt=3D"2b852e02df62aee514cc07cb91da360b"></div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 15:58:52 CEST, Acyba support team &lt;<a href=3D"m=
ailto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>you should really avoid adding spaces to fo=
rmat your newsletter content.<br><br>Spaces are not rendered the same in ea=
ch email client and you will always have the same kind of problem with that=
<br><br>Regards</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 15:42:18 CEST, Monica Ceruti &lt;<a href=3D"mailto=
:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>I have always the same problem when i make a new newsl=
etter.<br>
I saw it correct on the platform but when I send it its become unaligned.<b=
r>
You can check it with the model &quot; PROMOZIONE PARAMATTI MAGGIO 20&quot;=
.<br>
<br>
I also have problem to delete the model that i don&#39;t need it anymore.<b=
r>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n=
et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e=
767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">=
</div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 15:38:12 CEST, Acyba support team &lt;<a href=3D"m=
ailto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>can you tell me which campaign on your site=
 is having this problem so i can check it?<br><br>Regards</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 14:22:41 CEST, Monica Ceruti &lt;<a href=3D"mailto=
:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>WEBSITE ACCESS with Wordpress<br>
&gt;&gt;&gt; Name : Ceruti<br>
&gt;&gt;&gt; Pass: iot877dgTRF746fR#<br>
&gt;&gt;&gt;<br>
&gt;&gt;&gt;<br>
&gt;&gt;&gt; FTP<br>
&gt;&gt;&gt; Host: 95.110.206.128<br>
&gt;&gt;&gt; User: cerutisrl_ftp<br>
&gt;&gt;&gt; PW: skd876aTraf32$<br>
&gt;&gt;&gt; Porta: 46780<br>
&gt;&gt;&gt;<br>
&gt;&gt;&gt;<br>
&gt;&gt;&gt; &gt;&gt;&gt;&gt;&gt;&gt; LICENSE KEY : 1bba31db273cc9ca1704ba6=
1116b75ea79112cb3<br>
&gt;&gt;&gt; &gt;&gt;&gt;&gt;&gt;&gt; EMAIL OF THE LICENSE: <a href=3D"mail=
to:monica@cerutisrl.it">monica@cerutisrl.it</a> &lt;mailto:<a href=3D"mailt=
o:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; &lt;mailto:<a href=3D"ma=
ilto:monica@cerutisrl.it">monica@cerutisrl.it</a> &lt;mailto:<a href=3D"mai=
lto:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt;&gt;<br>
<br>
I ALSO HAVE PROBLEMS TO DELETE THE MODELS THAT I DON=E2=80=99T NEED ANYMORE=
.<br>
<br>
THANKS A LOT<br>
&gt;&gt;&gt;<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://www.cerutisrl.it" target=3D"_blank">www.cerutisrl.it</a> =
&lt;<a href=3D"http://cerutisrl.it/&amp;gt" target=3D"_blank">http://ceruti=
srl.it/&amp;gt</a>;<br>
<a href=3D"https://www.facebook.com" target=3D"_blank">https://www.facebook=
.com</a> &lt;<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_home=
page_panel" target=3D"_blank">https://www.facebook.com/cerutisrl/?ref=3Daym=
t_homepage_panel</a></div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 11:42:13 CEST, Acyba support team &lt;<a href=3D"m=
ailto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>Could you please provide us with:<br><ul><l=
i>temporary super admin (if Joomla is used) or admin (if WordPress is used)=
 access to your website (URL + username + password)</li><li>temporary FTP a=
ccess (host + username + password)</li></ul>This way I will be able to take=
 a closer look at your issue.<br><br><strong>Important note : </strong><br>=
If you are creating a new account for us please don&#39;t use our support e=
mail as email of the account.<br>We are getting hit by unneeded emails from=
 members&#39; website once we finish our work on debugging the issue if you=
 do that. <br>So please use something like <a href=3D"mailto:test@acyba.com=
">test@acyba.com</a><br><br>Regards,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 11:35:38 CEST, Monica Ceruti &lt;<a href=3D"mailto=
:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hello,=20
<br> As you can see from the file attached every time that I make a new new=
sletter I have a problem with the text alignment . When I save the model th=
e alignment is correct but after it is incorrect.=20
<br> I have the same problem when i send the newsletter, some computer have=
 the right text alignment, but others is completely misaligned.=20
<br>=20
<br> What can i do to figure out the problem?
<br>=20
<br> Thanks
<br>=20
<br> AcyMailing version: V6
<br> CMS: Wordpress</div>
        <br>
                            </div>
</blockquote>

</div>
            </div>
</blockquote>

</div>
</div>
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