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文件: /var/vmail/cerutisrl.it/monica/.old_inbox/cur/{D8998E73-BDF2-4948-B3EE-5C2FFF03AAAD}.eml:2,S

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From: Acyba support team <support@acyba.com>
MIME-Version: 1.0
In-Reply-To: <E6432A66-71BB-4354-87A6-CDEC311D6159@cerutisrl.it>
Date: Wed, 6 May 2020 07:38:38 -0700
Message-ID: <CAG0Das8nESXmqNyQH+2vwCU5XBa3A9RK1usz+b4NzR0CUJeHXg@mail.gmail.com>
Subject: Re: automatic sending
To: Monica Ceruti <monica@cerutisrl.it>
Content-Type: multipart/alternative; boundary="0000000000004a90db05a4fbb88e"

--0000000000004a90db05a4fbb88e
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Hi,

I've checked and there is an error while performing curl request on your
website.

Here is what to tell to your technician:
We can't perform a curl request and the error catched is *SSL certificate
problem: unable to get local issuer certificate.*

Let me know when it's fix if it's working correctly :)

Best regards,

R=C3=A9mi
Acyba Help Desk Team
<Alexandre@acyba.com>
[image: Twitter] @ACYBA <https://twitter.com/acyba>

[image: Logo Acyba] <https://www.acyba.com>
[image: Let us know how much you love AcyMailing!]
<http://www.acyba.com/component/updateme/reviews/form>

We perform monthly stats about our customers' satisfaction...
Was this reply helpful? How would you rate it?
Great
<https://secure.helpscout.net/satisfaction/321263744/record/3295271245/1/>
   Okay
<https://secure.helpscout.net/satisfaction/321263744/record/3295271245/2/>
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{#HS:1156182047-124367#}
On Wed, May 6, 2020 at 15:10:57 CEST, Monica Ceruti <monica@cerutisrl.it>
wrote:
>
> Here the access requested to figure out the problem
>
> WEBSITE ACCESS with Wordpress
> Name : Ceruti
> Pass: iot877dgTRF746fR#
>
>
> FTP
> Host: 95.110.206.128
> User: cerutisrl_ftp
> PW: skd876aTraf32$
> Porta: 46780
>
>
> >>>>>> LICENSE KEY : 1bba31db273cc9ca1704ba61116b75ea79112cb3
> >>>>>> EMAIL OF THE LICENSE: monica@cerutisrl.it <mailto:
> monica@cerutisrl.it>
>
>
>
>
>
> Monica Ceruti
>
> Marketing & Sales
>
>
> Ceruti srl
>
> Via Galileo Galilei 218
>
> 21042 Caronno Pertusella (VA)
>
> Italy
>
> Tel. 02 96 56 843/844
>
> www.cerutisrl.it <http://cerutisrl.it/&gt;
> https://www.facebook.com <
> https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel
>
> On Wed, May 6, 2020 at 11:50:10 CEST, Acyba support team <
> support@acyba.com> wrote:
>>
>> Hi,
>>
>> He would have to debug but it could take a lot of time as he don't know
>> the structure of our component.
>>
>> Maybe check if your website can call others website.
>>
>> Best regards,
>>
>>
>> R=C3=A9mi
>> Acyba Help Desk Team
>> <Alexandre@acyba.com>
>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>
>>
>> [image: Logo Acyba] <https://www.acyba.com>
>> [image: Let us know how much you love AcyMailing!]
>> <http://www.acyba.com/component/updateme/reviews/form>
>> On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti <monica@cerutisrl.it=
>
>> wrote:
>>>
>>> Ok,
>>> There is nothing that my technician can do to figure out the problem?
>>>
>>> Thanks
>>>
>>> Monica Ceruti
>>>
>>> Marketing & Sales
>>>
>>> Ceruti srl
>>>
>>> Via Galileo Galilei 218
>>>
>>> 21042 Caronno Pertusella (VA)
>>>
>>> Italy
>>>
>>> Tel. 02 96 56 843/844
>>>
>>> www.cerutisrl.it <http://cerutisrl.it/>
>>>
>>> https://www.facebook.com
>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>>>
>>> [image: 2b852e02df62aee514cc07cb91da360b]
>>>
>>> On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team <
>>> support@acyba.com> wrote:
>>>>
>>>> Hi,
>>>>
>>>> Ok it looks like there is an error with your website when it calls
>>>> others websites like our.
>>>>
>>>> But I'm sorry I can't do much without and FTP and backend access.
>>>>
>>>> Best regards,
>>>>
>>>>
>>>> R=C3=A9mi
>>>> Acyba Help Desk Team
>>>> <Alexandre@acyba.com>
>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>
>>>>
>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>> [image: Let us know how much you love AcyMailing!]
>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti <
>>>> monica@cerutisrl.it> wrote:
>>>>>
>>>>> I linked my website before the update.
>>>>>
>>>>> Monica Ceruti
>>>>>
>>>>> Marketing & Sales
>>>>>
>>>>> Ceruti srl
>>>>>
>>>>> Via Galileo Galilei 218
>>>>>
>>>>> 21042 Caronno Pertusella (VA)
>>>>>
>>>>> Italy
>>>>>
>>>>> Tel. 02 96 56 843/844
>>>>>
>>>>> www.cerutisrl.it <http://cerutisrl.it/>
>>>>>
>>>>> https://www.facebook.com
>>>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>>>>>
>>>>> [image: 2b852e02df62aee514cc07cb91da360b]
>>>>>
>>>>> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team <
>>>>> support@acyba.com> wrote:
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> I've checked and it seems that your license key is well attach to th=
e
>>>>>> website *cerutisrl.it <http://cerutisrl.it>.*
>>>>>>
>>>>>> Did you linked your website before the update of the license key?
>>>>>> Or did you linked it with the license key?
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>> R=C3=A9mi
>>>>>> Acyba Help Desk Team
>>>>>> <Alexandre@acyba.com>
>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>>>
>>>>>>
>>>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>>>> [image: Let us know how much you love AcyMailing!]
>>>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>>>> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <
>>>>>> monica@cerutisrl.it> wrote:
>>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>> I know you have to try to figure out the problem, but I prefer to
>>>>>>> avoid to forward you my website username and password.
>>>>>>> Is it possible to put you in contact with my technician and maybe
>>>>>>> with him you can try to figurate the problem in another way?
>>>>>>>
>>>>>>> In the meantime I can leave you my license key and the email of the
>>>>>>> license.
>>>>>>>
>>>>>>> 1bba31db273cc9ca1704ba61116b75ea79112cb3
>>>>>>> monica@cerutisrl.it
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> Monica Ceruti
>>>>>>>
>>>>>>> Marketing & Sales
>>>>>>>
>>>>>>> Ceruti srl
>>>>>>>
>>>>>>> Via Galileo Galilei 218
>>>>>>>
>>>>>>> 21042 Caronno Pertusella (VA)
>>>>>>>
>>>>>>> Italy
>>>>>>>
>>>>>>> Tel. 02 96 56 843/844
>>>>>>>
>>>>>>> www.cerutisrl.it <http://cerutisrl.it/>
>>>>>>>
>>>>>>> https://www.facebook.com
>>>>>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>>>>>>>
>>>>>>> [image: 2b852e02df62aee514cc07cb91da360b]
>>>>>>>
>>>>>>> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team <
>>>>>>> support@acyba.com> wrote:
>>>>>>>>
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> Could you please provide us with:
>>>>>>>>
>>>>>>>>    - temporary super admin (if Joomla is used) or admin (if
>>>>>>>>    WordPress is used) access to your website (URL + username + pas=
sword)
>>>>>>>>    - temporary FTP access (host + username + password)
>>>>>>>>    - your license key
>>>>>>>>    - the email you bought the license with
>>>>>>>>
>>>>>>>> This way I will be able to take a closer look at your issue.
>>>>>>>>
>>>>>>>> *Important note : *
>>>>>>>> If you are creating a new account for us please don't use our
>>>>>>>> support email as email of the account.
>>>>>>>> We are getting hit by unneeded emails from members' website once w=
e
>>>>>>>> finish our work on debugging the issue if you do that.
>>>>>>>> So please use something like test@acyba.com
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>> R=C3=A9mi
>>>>>>>> Acyba Help Desk Team
>>>>>>>> <Alexandre@acyba.com>
>>>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>>>>>
>>>>>>>>
>>>>>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>>>>>> [image: Let us know how much you love AcyMailing!]
>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>>>>>> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <
>>>>>>>> support@acyba.com> wrote:
>>>>>>>>>
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>> I will forward your ticket to the second level support, so they
>>>>>>>>> can proceed in helping you.
>>>>>>>>>
>>>>>>>>> Thank you for your understanding!
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Igor
>>>>>>>>> Acyba Help Desk Team
>>>>>>>>> <Alexandre@acyba.com>
>>>>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>>>>>>> [image: Let us know how much you love AcyMailing!]
>>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>>>>>>>
>>>>>>>>

--0000000000004a90db05a4fbb88e
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Content-Transfer-Encoding: quoted-printable

<html lang=3D"en">
<head>
    <meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Content-Type=
">
</head>
<body bgcolor=3D"#ffffff">
<div id=3D"hsReplyAbove" class=3D"hsReplyAbove">
    <div class=3D"kickstarter-compatible" style=3D"font-family:sans-serif">
       =20
                        <div>Hi,<br><br>I&#39;ve checked and there is an er=
ror while performing curl request on your website.<br><br>Here is what to t=
ell to your technician:<br>We can&#39;t perform a curl request and the erro=
r catched is <strong>SSL certificate problem: unable to get local issuer ce=
rtificate.</strong><br><strong></strong><br><strong></strong>Let me know wh=
en it&#39;s fix if it&#39;s working correctly :)<br><br>Best regards,</div>=
<br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div><br><br>We perform monthly stats about our customers&#39; satisfactio=
n...<br>Was this reply helpful? How would you rate it?<br><a href=3D"https:=
//secure.helpscout.net/satisfaction/321263744/record/3295271245/1/" style=
=3D"color:rgb(80,188,28)">Great</a> =C2=A0=C2=A0 <a href=3D"https://secure.=
helpscout.net/satisfaction/321263744/record/3295271245/2/" style=3D"color:r=
gb(85,85,85)">Okay</a> =C2=A0=C2=A0 <a href=3D"https://secure.helpscout.net=
/satisfaction/321263744/record/3295271245/3/" style=3D"color:rgb(241,0,0)">=
Not Good</a><br>
                            </div>
        <span height=3D"0" style=3D"font-size:0px;height:0px;line-height:0p=
x;color:#ffffff" id=3D"hsContentRef">{#HS:1156182047-124367#}</span>
        <img src=3D"https://secure.helpscout.net/notification/convo/read/11=
56182047/3295271245/" alt=3D"">    <br>
</div>

<div class=3D"gmail_quote" style=3D"font-family:sans-serif">
                                                                           =
                                                                           =
                                          <div class=3D"gmail_quote" style=
=3D"font-family:sans-serif">
	On Wed, May 6, 2020 at 15:10:57 CEST, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Here the access requested to figure out the problem<br=
>
<br>
WEBSITE ACCESS with Wordpress<br>
Name : Ceruti<br>
Pass: iot877dgTRF746fR#<br>
<br>
<br>
FTP<br>
Host: 95.110.206.128<br>
User: cerutisrl_ftp<br>
PW: skd876aTraf32$<br>
Porta: 46780<br>
<br>
<br>
&gt;&gt;&gt;&gt;&gt;&gt; LICENSE KEY : 1bba31db273cc9ca1704ba61116b75ea7911=
2cb3<br>
&gt;&gt;&gt;&gt;&gt;&gt; EMAIL OF THE LICENSE: <a href=3D"mailto:monica@cer=
utisrl.it">monica@cerutisrl.it</a> &lt;mailto:<a href=3D"mailto:monica@ceru=
tisrl.it">monica@cerutisrl.it</a>&gt;<br>
<br>
<br>
<br>
<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://www.cerutisrl.it" target=3D"_blank">www.cerutisrl.it</a> =
&lt;<a href=3D"http://cerutisrl.it/&amp;gt" target=3D"_blank">http://ceruti=
srl.it/&amp;gt</a>;<br>
<a href=3D"https://www.facebook.com" target=3D"_blank">https://www.facebook=
.com</a> &lt;<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_home=
page_panel" target=3D"_blank">https://www.facebook.com/cerutisrl/?ref=3Daym=
t_homepage_panel</a></div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 6, 2020 at 11:50:10 CEST, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>He would have to debug but it could take a =
lot of time as he don&#39;t know the structure of our component.<br><br>May=
be check if your website can call others website.<br><br>Best regards,</div=
><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Ok,<br>
There is nothing that my technician can do to figure out the problem?<br>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n=
et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e=
767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">=
</div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>Ok it looks like there is an error with you=
r website when it calls others websites like our.<br><br>But I&#39;m sorry =
I can&#39;t do much without and FTP and backend access.<br><br>Best regards=
,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>I linked my website before the update.<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n=
et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e=
767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">=
</div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team &lt;<a href=3D"mai=
lto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>I&#39;ve checked and it seems that your lic=
ense key is well attach to the website <strong><a href=3D"http://cerutisrl.=
it">cerutisrl.it</a>.</strong><br><strong></strong><br><strong></strong>Did=
 you linked your website before the update of the license key?<br>Or did yo=
u linked it with the license key?<br><br>Best regards,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hello,<br>
<br>
I know you have to try to figure out the problem, but I prefer to avoid to =
forward you my website username and password.<br>
Is it possible to put you in contact with my technician and maybe with him =
you can try to figurate the problem in another way?<br>
<br>
In the meantime I can leave you my license key and the email of the license=
.<br>
<br>
1bba31db273cc9ca1704ba61116b75ea79112cb3<br>
<a href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a><br>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" name=3D"A9482C48-090E-4FD5-BD79-13E2EFD5CD=
2C" src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff600=
6a523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j=
peg" alt=3D"2b852e02df62aee514cc07cb91da360b"></div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>Could you please provide us with:<br><ul><l=
i>temporary super admin (if Joomla is used) or admin (if WordPress is used)=
 access to your website (URL + username + password)</li><li>temporary FTP a=
ccess (host + username + password)</li><li>your license key</li><li>the ema=
il you bought the license with</li></ul>This way I will be able to take a c=
loser look at your issue.<br><br><strong>Important note : </strong><br>If y=
ou are creating a new account for us please don&#39;t use our support email=
 as email of the account.<br>We are getting hit by unneeded emails from mem=
bers&#39; website once we finish our work on debugging the issue if you do =
that. <br>So please use something like <a href=3D"mailto:test@acyba.com">te=
st@acyba.com</a><br><br>Regards,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>I will forward your ticket to the second le=
vel support, so they can proceed in helping you.<br><br>Thank you for your =
understanding!<br><br>Regards,<br></div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                            </div>
</blockquote>

</div>
            </div>
</blockquote>

</div>
</div>
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