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Return-Path: support@acyba.com Received: from mail-oi1-f173.google.com (mail-oi1-f173.google.com [209.85.167.173]) by mail.planetline.it with ESMTP ; Thu, 7 May 2020 09:04:34 +0200 Received: by mail-oi1-f173.google.com with SMTP id c12so3309851oic.1 for <monica@cerutisrl.it>; Thu, 07 May 2020 00:04:28 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=acyba.com; s=google; h=from:mime-version:in-reply-to:date:message-id:subject:to; bh=vCixNFu1ODZSs8xjm2OSJP93xroI2RsQ582VxMtY1B0=; b=btdgux7gfV/Cg321gnszc/VmSNgNfCErSrc+j6A+7k5jqgVOhVWNW/3SW8ThayOmAk 6z75RwL/eyanRLzscjha7CGBcg37hgocYaZG5NWCtdPmEElEScGMdN8v0vgVz8JL9UUf pp2/B5P8ICn9jUEjJjTcOcuqQNMrDPMyry1lI= X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:from:mime-version:in-reply-to:date:message-id :subject:to; bh=vCixNFu1ODZSs8xjm2OSJP93xroI2RsQ582VxMtY1B0=; b=Sd/MA1fjkIT4FAclNqlKHkrMHR1fwbECLKLnbcbvR9l1XwuB+f1hm3QXn48dg559Lu 4p6lwPZpfje6YpwU9odb1SQJ2w2AazQ9xOnHKqueGDUvx8O4sIfpeOndf0aFgUaX9r9H iws0ZoT/keTpGKTnvScykZ7oas/jPMqdgUlmkXQ7V+t8lMKxUtuD40B+sdbjnJoXGNlE bJMVYW8i6jZrZboYdgkYEmHn81xM3BFju9EmoNSKDJmkVXg7M+aTxW1D2Z2EErs+vh53 YqXAh1EG+oXAkmGrbbDh0dU5641Kd9PKisI4wFL2h2mgmIthEYZjd9zbHhWfdNsX5j/2 jXGQ== X-Gm-Message-State: AGi0PuaUfOcP0nPCsy7fJY1FLpRri+SPq/ivdGT9ewEG9WeEuLCl2m6p lc0kuB12K+2ocaq1M7FIWycFzbPNjHPAvisCswdw7czL X-Google-Smtp-Source: APiQypLcIIyDvDTFEBVshooLzADFt4KBP9oryGZ2+qzjSf4rYettMHunxLdx3jRGWloYMof9XAib+b0iSLrfY9gNKag= X-Received: by 2002:aca:7504:: with SMTP id q4mr5462826oic.31.1588835066781; Thu, 07 May 2020 00:04:26 -0700 (PDT) Received: from 545145119934 named unknown by gmailapi.google.com with HTTPREST; Thu, 7 May 2020 00:04:26 -0700 From: Acyba support team <support@acyba.com> MIME-Version: 1.0 X-Report-Abuse: Please forward a copy of this message, including all headers, to abuse@helpscout.net X-Msg-Context: HS-1-10171-1156182047-3297637686 X-Hs-Origin: pconsumer-0b17fd9b7601e7949 [8f244cf358] X-Hs-Message-Id: reply-8371-1156182047-3297637686-1588835066-640265318@helpscout.net X-Hs-Format: 2 In-Reply-To: <44EACEEE-8005-4CD5-8E8B-A8B1BBA7CE24@cerutisrl.it> Date: Thu, 7 May 2020 00:04:26 -0700 Message-ID: <CAG0Das9C9+bvSN-wARtAnoqsbbndazNBR-i+y6dbK_wKxotScw@mail.gmail.com> Subject: Re: automatic sending To: Monica Ceruti <monica@cerutisrl.it> Content-Type: multipart/alternative; boundary="000000000000c32f2e05a5097df4" --000000000000c32f2e05a5097df4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I'm sorry but there is nothing I can do if you dont configure this. Here are some link to stackoverflow that I found about your issue: https://stackoverflow.com/questions/24611640/curl-60-ssl-certificate-proble= m-unable-to-get-local-issuer-certificate https://serverfault.com/questions/755248/curl-unable-to-get-local-issuer-ce= rtificate-how-to-debug Best regards, R=C3=A9mi Acyba Help Desk Team <Alexandre@acyba.com> [image: Twitter] @ACYBA <https://twitter.com/acyba> [image: Logo Acyba] <https://www.acyba.com> [image: Let us know how much you love AcyMailing!] <http://www.acyba.com/component/updateme/reviews/form> We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? Great <https://secure.helpscout.net/satisfaction/321263744/record/3297637686/1/> Okay <https://secure.helpscout.net/satisfaction/321263744/record/3297637686/2/> Not Good <https://secure.helpscout.net/satisfaction/321263744/record/3297637686/3/> {#HS:1156182047-124367#} On Wed, May 6, 2020 at 17:10:43 CEST, Monica Ceruti <monica@cerutisrl.it> wrote: > > I talked with my technician and he told me the SSL certificate is able fo= r > web browser. > I already bought many plug in for my website and they all work perfectly. > > I mean maybe he can work on it, but I don't wanna he loose a lot of time > with this problem when your plug in should be work or you should being ab= le > to fix it. > > If you can't figure out this problem I need to request a refund and chang= e > platform. > > Hope you can understand > > Thanks a lot > > Monica Ceruti > > Marketing & Sales > > Ceruti srl > > Via Galileo Galilei 218 > > 21042 Caronno Pertusella (VA) > > Italy > > Tel. 02 96 56 843/844 > > www.cerutisrl.it <http://cerutisrl.it/> > > https://www.facebook.com > <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> > > [image: 2b852e02df62aee514cc07cb91da360b] > > On Wed, May 6, 2020 at 16:38:22 CEST, Acyba support team < > support@acyba.com> wrote: >> >> Hi, >> >> I've checked and there is an error while performing curl request on your >> website. >> >> Here is what to tell to your technician: >> We can't perform a curl request and the error catched is *SSL >> certificate problem: unable to get local issuer certificate.* >> >> Let me know when it's fix if it's working correctly :) >> >> Best regards, >> >> >> R=C3=A9mi >> Acyba Help Desk Team >> <Alexandre@acyba.com> >> [image: Twitter] @ACYBA <https://twitter.com/acyba> >> >> >> [image: Logo Acyba] <https://www.acyba.com> >> [image: Let us know how much you love AcyMailing!] >> <http://www.acyba.com/component/updateme/reviews/form> >> On Wed, May 6, 2020 at 15:10:57 CEST, Monica Ceruti <monica@cerutisrl.it= > >> wrote: >>> >>> Here the access requested to figure out the problem >>> >>> WEBSITE ACCESS with Wordpress >>> Name : Ceruti >>> Pass: iot877dgTRF746fR# >>> >>> >>> FTP >>> Host: 95.110.206.128 >>> User: cerutisrl_ftp >>> PW: skd876aTraf32$ >>> Porta: 46780 >>> >>> >>> >>>>>> LICENSE KEY : 1bba31db273cc9ca1704ba61116b75ea79112cb3 >>> >>>>>> EMAIL OF THE LICENSE: monica@cerutisrl.it <mailto: >>> monica@cerutisrl.it> >>> >>> >>> >>> >>> >>> Monica Ceruti >>> >>> Marketing & Sales >>> >>> >>> Ceruti srl >>> >>> Via Galileo Galilei 218 >>> >>> 21042 Caronno Pertusella (VA) >>> >>> Italy >>> >>> Tel. 02 96 56 843/844 >>> >>> www.cerutisrl.it <http://cerutisrl.it/> >>> https://www.facebook.com < >>> https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel >>> >>> On Wed, May 6, 2020 at 11:50:10 CEST, Acyba support team < >>> support@acyba.com> wrote: >>>> >>>> Hi, >>>> >>>> He would have to debug but it could take a lot of time as he don't kno= w >>>> the structure of our component. >>>> >>>> Maybe check if your website can call others website. >>>> >>>> Best regards, >>>> >>>> >>>> R=C3=A9mi >>>> Acyba Help Desk Team >>>> <Alexandre@acyba.com> >>>> [image: Twitter] @ACYBA <https://twitter.com/acyba> >>>> >>>> >>>> [image: Logo Acyba] <https://www.acyba.com> >>>> [image: Let us know how much you love AcyMailing!] >>>> <http://www.acyba.com/component/updateme/reviews/form> >>>> On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti < >>>> monica@cerutisrl.it> wrote: >>>>> >>>>> Ok, >>>>> There is nothing that my technician can do to figure out the problem? >>>>> >>>>> Thanks >>>>> >>>>> Monica Ceruti >>>>> >>>>> Marketing & Sales >>>>> >>>>> Ceruti srl >>>>> >>>>> Via Galileo Galilei 218 >>>>> >>>>> 21042 Caronno Pertusella (VA) >>>>> >>>>> Italy >>>>> >>>>> Tel. 02 96 56 843/844 >>>>> >>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>> >>>>> https://www.facebook.com >>>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>> >>>>> [image: 2b852e02df62aee514cc07cb91da360b] >>>>> >>>>> On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team < >>>>> support@acyba.com> wrote: >>>>>> >>>>>> Hi, >>>>>> >>>>>> Ok it looks like there is an error with your website when it calls >>>>>> others websites like our. >>>>>> >>>>>> But I'm sorry I can't do much without and FTP and backend access. >>>>>> >>>>>> Best regards, >>>>>> >>>>>> >>>>>> R=C3=A9mi >>>>>> Acyba Help Desk Team >>>>>> <Alexandre@acyba.com> >>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba> >>>>>> >>>>>> >>>>>> [image: Logo Acyba] <https://www.acyba.com> >>>>>> [image: Let us know how much you love AcyMailing!] >>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti < >>>>>> monica@cerutisrl.it> wrote: >>>>>>> >>>>>>> I linked my website before the update. >>>>>>> >>>>>>> Monica Ceruti >>>>>>> >>>>>>> Marketing & Sales >>>>>>> >>>>>>> Ceruti srl >>>>>>> >>>>>>> Via Galileo Galilei 218 >>>>>>> >>>>>>> 21042 Caronno Pertusella (VA) >>>>>>> >>>>>>> Italy >>>>>>> >>>>>>> Tel. 02 96 56 843/844 >>>>>>> >>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>> >>>>>>> https://www.facebook.com >>>>>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>> >>>>>>> [image: 2b852e02df62aee514cc07cb91da360b] >>>>>>> >>>>>>> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team < >>>>>>> support@acyba.com> wrote: >>>>>>>> >>>>>>>> Hi, >>>>>>>> >>>>>>>> I've checked and it seems that your license key is well attach to >>>>>>>> the website *cerutisrl.it <http://cerutisrl.it>.* >>>>>>>> >>>>>>>> Did you linked your website before the update of the license key? >>>>>>>> Or did you linked it with the license key? >>>>>>>> >>>>>>>> Best regards, >>>>>>>> >>>>>>>> >>>>>>>> R=C3=A9mi >>>>>>>> Acyba Help Desk Team >>>>>>>> <Alexandre@acyba.com> >>>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba> >>>>>>>> >>>>>>>> >>>>>>>> [image: Logo Acyba] <https://www.acyba.com> >>>>>>>> [image: Let us know how much you love AcyMailing!] >>>>>>>> <http://www.acyba.com/component/updateme/reviews/form> >>>>>>>> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti < >>>>>>>> monica@cerutisrl.it> wrote: >>>>>>>>> >>>>>>>>> Hello, >>>>>>>>> >>>>>>>>> I know you have to try to figure out the problem, but I prefer to >>>>>>>>> avoid to forward you my website username and password. >>>>>>>>> Is it possible to put you in contact with my technician and maybe >>>>>>>>> with him you can try to figurate the problem in another way? >>>>>>>>> >>>>>>>>> In the meantime I can leave you my license key and the email of >>>>>>>>> the license. >>>>>>>>> >>>>>>>>> 1bba31db273cc9ca1704ba61116b75ea79112cb3 >>>>>>>>> monica@cerutisrl.it >>>>>>>>> >>>>>>>>> Thanks >>>>>>>>> >>>>>>>>> Monica Ceruti >>>>>>>>> >>>>>>>>> Marketing & Sales >>>>>>>>> >>>>>>>>> Ceruti srl >>>>>>>>> >>>>>>>>> Via Galileo Galilei 218 >>>>>>>>> >>>>>>>>> 21042 Caronno Pertusella (VA) >>>>>>>>> >>>>>>>>> Italy >>>>>>>>> >>>>>>>>> Tel. 02 96 56 843/844 >>>>>>>>> >>>>>>>>> www.cerutisrl.it <http://cerutisrl.it/> >>>>>>>>> >>>>>>>>> https://www.facebook.com >>>>>>>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel> >>>>>>>>> >>>>>>>>> [image: 2b852e02df62aee514cc07cb91da360b] >>>>>>>>> >>>>>>>>> --000000000000c32f2e05a5097df4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable <html lang=3D"en"> <head> <meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Content-Type= "> </head> <body bgcolor=3D"#ffffff"> <div id=3D"hsReplyAbove" class=3D"hsReplyAbove"> <div class=3D"kickstarter-compatible" style=3D"font-family:sans-serif"> =20 <div>Hi,<br><br>I'm sorry but there is nothing = I can do if you dont configure this.<br>Here are some link to stackoverflow= that I found about your issue:<br><a href=3D"https://stackoverflow.com/que= stions/24611640/curl-60-ssl-certificate-problem-unable-to-get-local-issuer-= certificate">https://stackoverflow.com/questions/24611640/curl-60-ssl-certi= ficate-problem-unable-to-get-local-issuer-certificate</a><br><a href=3D"htt= ps://serverfault.com/questions/755248/curl-unable-to-get-local-issuer-certi= ficate-how-to-debug">https://serverfault.com/questions/755248/curl-unable-t= o-get-local-issuer-certificate-how-to-debug</a><br><br>Best regards,</div><= br> <br><div style=3D"margin:0px"> <div> <span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:= bold;color:#3ddc95">R=C3=A9mi</span><br> Acyba Help Desk Team <br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae= aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty= le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba= "><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"= https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A= CYBA</a><br></div> <br><br><div> <a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w= idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http= s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><= /a></div> <div> <a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com= ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http= s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us= know how much you love AcyMailing!"></a> </div> </div><br><br>We perform monthly stats about our customers' satisfactio= n...<br>Was this reply helpful? How would you rate it?<br><a href=3D"https:= //secure.helpscout.net/satisfaction/321263744/record/3297637686/1/" style= =3D"color:rgb(80,188,28)">Great</a> =C2=A0=C2=A0 <a href=3D"https://secure.= helpscout.net/satisfaction/321263744/record/3297637686/2/" style=3D"color:r= gb(85,85,85)">Okay</a> =C2=A0=C2=A0 <a href=3D"https://secure.helpscout.net= /satisfaction/321263744/record/3297637686/3/" style=3D"color:rgb(241,0,0)">= Not Good</a><br> </div> <span height=3D"0" style=3D"font-size:0px;height:0px;line-height:0p= x;color:#ffffff" id=3D"hsContentRef">{#HS:1156182047-124367#}</span> <img src=3D"https://secure.helpscout.net/notification/convo/read/11= 56182047/3297637686/" alt=3D""> <br> </div> <div class=3D"gmail_quote" style=3D"font-family:sans-serif"> = = <div class=3D"gmail_quote" style= =3D"font-family:sans-serif"> On Wed, May 6, 2020 at 17:10:43 CEST, Monica Ceruti <<a href=3D"mailto:= monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>I talked with my technician and he told me the SSL cer= tificate is able for web browser.<br> I already bought many plug in for my website and they all work perfectly.<b= r> <br> I mean maybe he can work on it, but I don't wanna he loose a lot of tim= e with this problem when your plug in should be work or you should being ab= le to fix it.<br> <br> If you can't figure out this problem I need to request a refund and cha= nge platform.<br> <br> Hope you can understand<br> <br> Thanks a lot<br> <br> Monica Ceruti<br> <br> Marketing & Sales<br> <br> Ceruti srl<br> <br> Via Galileo Galilei 218<br> <br> 21042 Caronno Pertusella (VA)<br> <br> Italy<br> <br> Tel. 02 96 56 843/844<br> <br> <a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br> <br> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h= ttps://www.facebook.com</a><br> <br> <img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n= et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e= 767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">= </div> <br> <div class=3D"gmail_quote" style=3D"font-fa= mily:sans-serif"> On Wed, May 6, 2020 at 16:38:22 CEST, Acyba support team <<a href=3D"ma= ilto:support@acyba.com">support@acyba.com</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>Hi,<br><br>I've checked and there is an error whil= e performing curl request on your website.<br><br>Here is what to tell to y= our technician:<br>We can't perform a curl request and the error catche= d is <strong>SSL certificate problem: unable to get local issuer certificat= e.</strong><br><strong></strong><br><strong></strong>Let me know when it= 9;s fix if it's working correctly :)<br><br>Best regards,</div><br> <br><div style=3D"margin:0px"> <div> <span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:= bold;color:#3ddc95">R=C3=A9mi</span><br> Acyba Help Desk Team <br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae= aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty= le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba= "><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"= https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A= CYBA</a><br></div> <br><br><div> <a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w= idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http= s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><= /a></div> <div> <a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com= ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http= s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us= know how much you love AcyMailing!"></a> </div> </div> <div class=3D"gmail_quote" style=3D"font-fa= mily:sans-serif"> On Wed, May 6, 2020 at 15:10:57 CEST, Monica Ceruti <<a href=3D"mailto:= monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>Here the access requested to figure out the problem<br= > <br> WEBSITE ACCESS with Wordpress<br> Name : Ceruti<br> Pass: iot877dgTRF746fR#<br> <br> <br> FTP<br> Host: 95.110.206.128<br> User: cerutisrl_ftp<br> PW: skd876aTraf32$<br> Porta: 46780<br> <br> <br> >>>>>> LICENSE KEY : 1bba31db273cc9ca1704ba61116b75ea7911= 2cb3<br> >>>>>> EMAIL OF THE LICENSE: <a href=3D"mailto:monica@cer= utisrl.it">monica@cerutisrl.it</a> <mailto:<a href=3D"mailto:monica@ceru= tisrl.it">monica@cerutisrl.it</a>><br> <br> <br> <br> <br> <br> Monica Ceruti<br> <br> Marketing & Sales<br> <br> <br> Ceruti srl<br> <br> Via Galileo Galilei 218<br> <br> 21042 Caronno Pertusella (VA)<br> <br> Italy<br> <br> Tel. 02 96 56 843/844<br> <br> <a href=3D"http://www.cerutisrl.it" target=3D"_blank">www.cerutisrl.it</a> = <<a href=3D"http://cerutisrl.it/&gt" target=3D"_blank">http://ceruti= srl.it/&gt</a>;<br> <a href=3D"https://www.facebook.com" target=3D"_blank">https://www.facebook= .com</a> <<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_home= page_panel" target=3D"_blank">https://www.facebook.com/cerutisrl/?ref=3Daym= t_homepage_panel</a></div> <br> <div class=3D"gmail_quote" style=3D"font-fa= mily:sans-serif"> On Wed, May 6, 2020 at 11:50:10 CEST, Acyba support team <<a href=3D"ma= ilto:support@acyba.com">support@acyba.com</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>Hi,<br><br>He would have to debug but it could take a = lot of time as he don't know the structure of our component.<br><br>May= be check if your website can call others website.<br><br>Best regards,</div= ><br> <br><div style=3D"margin:0px"> <div> <span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:= bold;color:#3ddc95">R=C3=A9mi</span><br> Acyba Help Desk Team <br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae= aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty= le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba= "><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"= https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A= CYBA</a><br></div> <br><br><div> <a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w= idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http= s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><= /a></div> <div> <a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com= ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http= s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us= know how much you love AcyMailing!"></a> </div> </div> <div class=3D"gmail_quote" style=3D"font-fa= mily:sans-serif"> On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti <<a href=3D"mailto:= monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>Ok,<br> There is nothing that my technician can do to figure out the problem?<br> <br> Thanks<br> <br> Monica Ceruti<br> <br> Marketing & Sales<br> <br> Ceruti srl<br> <br> Via Galileo Galilei 218<br> <br> 21042 Caronno Pertusella (VA)<br> <br> Italy<br> <br> Tel. 02 96 56 843/844<br> <br> <a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br> <br> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h= ttps://www.facebook.com</a><br> <br> <img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n= et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e= 767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">= </div> <br> <div class=3D"gmail_quote" style=3D"font-fa= mily:sans-serif"> On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team <<a href=3D"ma= ilto:support@acyba.com">support@acyba.com</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>Hi,<br><br>Ok it looks like there is an error with you= r website when it calls others websites like our.<br><br>But I'm sorry = I can't do much without and FTP and backend access.<br><br>Best regards= ,</div><br> <br><div style=3D"margin:0px"> <div> <span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:= bold;color:#3ddc95">R=C3=A9mi</span><br> Acyba Help Desk Team <br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae= aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty= le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba= "><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"= https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A= CYBA</a><br></div> <br><br><div> <a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w= idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http= s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><= /a></div> <div> <a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com= ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http= s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us= know how much you love AcyMailing!"></a> </div> </div> <div class=3D"gmail_quote" style=3D"font-fa= mily:sans-serif"> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti <<a href=3D"mailto:= monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>I linked my website before the update.<br> <br> Monica Ceruti<br> <br> Marketing & Sales<br> <br> Ceruti srl<br> <br> Via Galileo Galilei 218<br> <br> 21042 Caronno Pertusella (VA)<br> <br> Italy<br> <br> Tel. 02 96 56 843/844<br> <br> <a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br> <br> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h= ttps://www.facebook.com</a><br> <br> <img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n= et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e= 767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">= </div> <br> <div class=3D"gmail_quote" style=3D"font-fa= mily:sans-serif"> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team <<a href=3D"mai= lto:support@acyba.com">support@acyba.com</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>Hi,<br><br>I've checked and it seems that your lic= ense key is well attach to the website <strong><a href=3D"http://cerutisrl.= it">cerutisrl.it</a>.</strong><br><strong></strong><br><strong></strong>Did= you linked your website before the update of the license key?<br>Or did yo= u linked it with the license key?<br><br>Best regards,</div><br> <br><div style=3D"margin:0px"> <div> <span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:= bold;color:#3ddc95">R=C3=A9mi</span><br> Acyba Help Desk Team <br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae= aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty= le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba= "><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"= https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A= CYBA</a><br></div> <br><br><div> <a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w= idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http= s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><= /a></div> <div> <a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com= ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http= s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us= know how much you love AcyMailing!"></a> </div> </div> <div class=3D"gmail_quote" style=3D"font-fa= mily:sans-serif"> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <<a href=3D"mailto:= monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: <blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;= border-left:1px solid #cccccc;padding-left:1ex"> <div style=3D"font-family:sans-serif"> <div>Hello,<br> <br> I know you have to try to figure out the problem, but I prefer to avoid to = forward you my website username and password.<br> Is it possible to put you in contact with my technician and maybe with him = you can try to figurate the problem in another way?<br> <br> In the meantime I can leave you my license key and the email of the license= .<br> <br> 1bba31db273cc9ca1704ba61116b75ea79112cb3<br> <a href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a><br> <br> Thanks<br> <br> Monica Ceruti<br> <br> Marketing & Sales<br> <br> Ceruti srl<br> <br> Via Galileo Galilei 218<br> <br> 21042 Caronno Pertusella (VA)<br> <br> Italy<br> <br> Tel. 02 96 56 843/844<br> <br> <a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br> <br> <a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h= ttps://www.facebook.com</a><br> <br> <img height=3D"73" width=3D"200" name=3D"A9482C48-090E-4FD5-BD79-13E2EFD5CD= 2C" src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff600= 6a523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D"2b852e02df62aee514cc07cb91da360b"></div> <br> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </blockquote> </div> </div> </body> </html> --000000000000c32f2e05a5097df4--
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