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From: Acyba support team <support@acyba.com>
MIME-Version: 1.0
In-Reply-To: <08E61708-E0B7-4C00-A043-736A6D34FBF0@cerutisrl.it>
Date: Fri, 13 Mar 2020 03:54:37 -0700
Message-ID: <CAG0Das_8w-YwksZoRK4yy=cNzEOLxgRRF3Q_WXKCpMs1CNVTsA@mail.gmail.com>
Subject: Re: problem with enterprise download
To: Monica Ceruti <monica@cerutisrl.it>
Content-Type: multipart/alternative; boundary="000000000000b1bb6405a0ba4ba1"

--000000000000b1bb6405a0ba4ba1
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Hi,

we have explained this situation in the following article
https://docs.acymailing.com/setup/installation/switching-from-starter-to-a-paid-version

Please go through the process of reverting back to the paid version as
explained in that article and all should be good

Regards

Igor
Acyba Help Desk Team
<Alexandre@acyba.com>
[image: Twitter] @ACYBA <https://twitter.com/acyba>

[image: Logo Acyba] <https://www.acyba.com>
[image: Let us know how much you love AcyMailing!]
<http://www.acyba.com/component/updateme/reviews/form>

We perform monthly stats about our customers' satisfaction...
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{#HS:1108079349-122558#}
On Fri, Mar 13, 2020 at 10:10:33 CET, Monica Ceruti <monica@cerutisrl.it>
wrote:
>
> Hello,
>
> I dowloaded the last wordpress version, then I zipped the folder and I
> tried to install it as a new plug in on my wordless page, but it said I
> can't.
> I remind you I already have the starter version uploaded on my platform.
>
> Thanks
>
> Monica Ceruti
>
> Marketing & Sales
>
> Ceruti srl
>
> Via Galileo Galilei 218
>
> 21042 Caronno Pertusella (VA)
>
> Italy
>
> Tel. 02 96 56 843/844
>
> www.cerutisrl.it <http://cerutisrl.it/>
>
> https://www.facebook.com
> <https://www.facebook.com/cerutisrl/?ref=aymt_homepage_panel>
>
> [image: 2b852e02df62aee514cc07cb91da360b]
>
> On Thu, Mar 12, 2020 at 18:16:34 CET, Acyba support team <
> support@acyba.com> wrote:
>>
>> Hi,
>>
>> can you please explain how exactly are you trying to activate the
>> Enterprise version?
>>
>> When you remove the Starter version, the DB won't be removed so when you
>> install Enterprise version, everything will be preserved
>>
>> Regards
>>
>>
>> Igor
>> Acyba Help Desk Team
>> <Alexandre@acyba.com>
>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>
>>
>> [image: Logo Acyba] <https://www.acyba.com>
>> [image: Let us know how much you love AcyMailing!]
>> <http://www.acyba.com/component/updateme/reviews/form>
>> On Thu, Mar 12, 2020 at 16:33:16 CET, Monica Ceruti <monica@cerutisrl.it>
>> wrote:
>>>
>>> Hello, I paid the enterprise version for wordpress, but I can't activate
>>> the new plug in. Can you please help me with this metter? Another question,
>>> I already use acymailing starter, as soon as I download the new version my
>>> lists will be remain saved right?
>>> Thanks
>>>
>>> ------------
>>> CMS : wordpress
>>>
>>> AcyMailing version : notrelevant
>>>
>>>

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    <meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Content-Type=
">
</head>
<body bgcolor=3D"#ffffff">
<div id=3D"hsReplyAbove" class=3D"hsReplyAbove">
    <div class=3D"kickstarter-compatible" style=3D"font-family:sans-serif">
       =20
                        <div>Hi,
<br>
<br>we have explained this situation in the following article
<br><a href=3D"https://docs.acymailing.com/setup/installation/switching-fro=
m-starter-to-a-paid-version">https://docs.acymailing.com/setup/installation=
/switching-from-starter-to-a-paid-version</a>
<br>
<br>Please go through the process of reverting back to the paid version as =
explained in that article and all should be good
<br>
<br>Regards</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div><br><br>We perform monthly stats about our customers&#39; satisfactio=
n...<br>Was this reply helpful? How would you rate it?<br><a href=3D"https:=
//secure.helpscout.net/satisfaction/321263744/record/3147682787/1/" style=
=3D"color:rgb(80,188,28)">Great</a> =C2=A0=C2=A0 <a href=3D"https://secure.=
helpscout.net/satisfaction/321263744/record/3147682787/2/" style=3D"color:r=
gb(85,85,85)">Okay</a> =C2=A0=C2=A0 <a href=3D"https://secure.helpscout.net=
/satisfaction/321263744/record/3147682787/3/" style=3D"color:rgb(241,0,0)">=
Not Good</a><br>
                            </div>
        <span height=3D"0" style=3D"font-size:0px;height:0px;line-height:0p=
x;color:#ffffff" id=3D"hsContentRef">{#HS:1108079349-122558#}</span>
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</div>

<div class=3D"gmail_quote" style=3D"font-family:sans-serif">
                                                                        <di=
v class=3D"gmail_quote" style=3D"font-family:sans-serif">
	On Fri, Mar 13, 2020 at 10:10:33 CET, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hello,<br>
<br>
I dowloaded the last wordpress version, then I zipped the folder and I trie=
d to install it as a new plug in on my wordless page, but it said I can&#39=
;t.<br>
I remind you I already have the starter version uploaded on my platform.<br=
>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n=
et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e=
767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">=
</div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Thu, Mar 12, 2020 at 18:16:34 CET, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>can you please explain how exactly are you =
trying to activate the Enterprise version?<br><br>When you remove the Start=
er version, the DB won&#39;t be removed so when you install Enterprise vers=
ion, everything will be preserved<br><br>Regards</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Thu, Mar 12, 2020 at 16:33:16 CET, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hello, I paid the enterprise version for wordpress, bu=
t I can&#39;t activate the new plug in. Can you please help me with this me=
tter? Another question, I already use acymailing starter, as soon as I down=
load the new version my lists will be remain saved right?
<br>Thanks
<br>
<br>------------
<br>CMS : wordpress
<br>
<br>AcyMailing version : notrelevant</div>
        <br>
                            </div>
</blockquote>

</div>
            </div>
</blockquote>

</div>
</div>
</body>
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