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From: Acyba support team <support@acyba.com>
MIME-Version: 1.0
In-Reply-To: <A197C73D-8763-4246-8415-79459443AE6F@cerutisrl.it>
Date: Wed, 20 May 2020 06:59:10 -0700
Message-ID: <CAG0Das8JB+quAtcXbr_CYqj7hZoKR+PcqefU-rvDr5qc4SgyUg@mail.gmail.com>
Subject: Re: newsletter model
To: Monica Ceruti <monica@cerutisrl.it>
Content-Type: multipart/alternative; boundary="000000000000f23ef405a614cc29"

--000000000000f23ef405a614cc29
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Hi,

you should really avoid adding spaces to format your newsletter content.

Spaces are not rendered the same in each email client and you will always
have the same kind of problem with that

Regards

Igor
Acyba Help Desk Team
<Alexandre@acyba.com>
[image: Twitter] @ACYBA <https://twitter.com/acyba>

[image: Logo Acyba] <https://www.acyba.com>
[image: Let us know how much you love AcyMailing!]
<http://www.acyba.com/component/updateme/reviews/form>

We perform monthly stats about our customers' satisfaction...
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{#HS:1170843000-124997#}
On Wed, May 20, 2020 at 15:42:18 CEST, Monica Ceruti <monica@cerutisrl.it>
wrote:
>
> I have always the same problem when i make a new newsletter.
> I saw it correct on the platform but when I send it its become unaligned.
> You can check it with the model " PROMOZIONE PARAMATTI MAGGIO 20".
>
> I also have problem to delete the model that i don't need it anymore.
>
> Thanks
>
> Monica Ceruti
>
> Marketing & Sales
>
> Ceruti srl
>
> Via Galileo Galilei 218
>
> 21042 Caronno Pertusella (VA)
>
> Italy
>
> Tel. 02 96 56 843/844
>
> www.cerutisrl.it <http://cerutisrl.it/>
>
> https://www.facebook.com
> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>
> [image: 2b852e02df62aee514cc07cb91da360b]
>
> On Wed, May 20, 2020 at 15:38:12 CEST, Acyba support team <
> support@acyba.com> wrote:
>>
>> Hi,
>>
>> can you tell me which campaign on your site is having this problem so i
>> can check it?
>>
>> Regards
>>
>>
>> Igor
>> Acyba Help Desk Team
>> <Alexandre@acyba.com>
>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>
>>
>> [image: Logo Acyba] <https://www.acyba.com>
>> [image: Let us know how much you love AcyMailing!]
>> <http://www.acyba.com/component/updateme/reviews/form>
>> On Wed, May 20, 2020 at 14:22:41 CEST, Monica Ceruti <monica@cerutisrl.i=
t>
>> wrote:
>>>
>>> WEBSITE ACCESS with Wordpress
>>> >>> Name : Ceruti
>>> >>> Pass: iot877dgTRF746fR#
>>> >>>
>>> >>>
>>> >>> FTP
>>> >>> Host: 95.110.206.128
>>> >>> User: cerutisrl_ftp
>>> >>> PW: skd876aTraf32$
>>> >>> Porta: 46780
>>> >>>
>>> >>>
>>> >>> >>>>>> LICENSE KEY : 1bba31db273cc9ca1704ba61116b75ea79112cb3
>>> >>> >>>>>> EMAIL OF THE LICENSE: monica@cerutisrl.it <mailto:
>>> monica@cerutisrl.it> <mailto:monica@cerutisrl.it <mailto:
>>> monica@cerutisrl.it>>
>>>
>>> I ALSO HAVE PROBLEMS TO DELETE THE MODELS THAT I DON=E2=80=99T NEED ANY=
MORE.
>>>
>>> THANKS A LOT
>>> >>>
>>> Monica Ceruti
>>>
>>> Marketing & Sales
>>>
>>>
>>> Ceruti srl
>>>
>>> Via Galileo Galilei 218
>>>
>>> 21042 Caronno Pertusella (VA)
>>>
>>> Italy
>>>
>>> Tel. 02 96 56 843/844
>>>
>>> www.cerutisrl.it <http://cerutisrl.it/&gt;
>>> https://www.facebook.com <
>>> https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel
>>>
>>> On Wed, May 20, 2020 at 11:42:13 CEST, Acyba support team <
>>> support@acyba.com> wrote:
>>>>
>>>> Hi,
>>>>
>>>> Could you please provide us with:
>>>>
>>>>    - temporary super admin (if Joomla is used) or admin (if WordPress
>>>>    is used) access to your website (URL + username + password)
>>>>    - temporary FTP access (host + username + password)
>>>>
>>>> This way I will be able to take a closer look at your issue.
>>>>
>>>> *Important note : *
>>>> If you are creating a new account for us please don't use our support
>>>> email as email of the account.
>>>> We are getting hit by unneeded emails from members' website once we
>>>> finish our work on debugging the issue if you do that.
>>>> So please use something like test@acyba.com
>>>>
>>>> Regards,
>>>>
>>>>
>>>> Igor
>>>> Acyba Help Desk Team
>>>> <Alexandre@acyba.com>
>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>
>>>>
>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>> [image: Let us know how much you love AcyMailing!]
>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>> On Wed, May 20, 2020 at 11:35:38 CEST, Monica Ceruti <
>>>> monica@cerutisrl.it> wrote:
>>>>>
>>>>> Hello,
>>>>> As you can see from the file attached every time that I make a new
>>>>> newsletter I have a problem with the text alignment . When I save the=
 model
>>>>> the alignment is correct but after it is incorrect.
>>>>> I have the same problem when i send the newsletter, some computer hav=
e
>>>>> the right text alignment, but others is completely misaligned.
>>>>>
>>>>> What can i do to figure out the problem?
>>>>>
>>>>> Thanks
>>>>>
>>>>> AcyMailing version: V6
>>>>> CMS: Wordpress
>>>>>
>>>>>

--000000000000f23ef405a614cc29
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Content-Transfer-Encoding: quoted-printable

<html lang=3D"en">
<head>
    <meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Content-Type=
">
</head>
<body bgcolor=3D"#ffffff">
<div id=3D"hsReplyAbove" class=3D"hsReplyAbove">
    <div class=3D"kickstarter-compatible" style=3D"font-family:sans-serif">
       =20
                        <div>Hi,<br><br>you should really avoid adding spac=
es to format your newsletter content.<br><br>Spaces are not rendered the sa=
me in each email client and you will always have the same kind of problem w=
ith that<br><br>Regards</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div><br><br>We perform monthly stats about our customers&#39; satisfactio=
n...<br>Was this reply helpful? How would you rate it?<br><a href=3D"https:=
//secure.helpscout.net/satisfaction/321263744/record/3337361433/1/" style=
=3D"color:rgb(80,188,28)">Great</a> =C2=A0=C2=A0 <a href=3D"https://secure.=
helpscout.net/satisfaction/321263744/record/3337361433/2/" style=3D"color:r=
gb(85,85,85)">Okay</a> =C2=A0=C2=A0 <a href=3D"https://secure.helpscout.net=
/satisfaction/321263744/record/3337361433/3/" style=3D"color:rgb(241,0,0)">=
Not Good</a><br>
                            </div>
        <span height=3D"0" style=3D"font-size:0px;height:0px;line-height:0p=
x;color:#ffffff" id=3D"hsContentRef">{#HS:1170843000-124997#}</span>
        <img src=3D"https://secure.helpscout.net/notification/convo/read/11=
70843000/3337361433/" alt=3D"">    <br>
</div>

<div class=3D"gmail_quote" style=3D"font-family:sans-serif">
                                                                           =
                                     <div class=3D"gmail_quote" style=3D"fo=
nt-family:sans-serif">
	On Wed, May 20, 2020 at 15:42:18 CEST, Monica Ceruti &lt;<a href=3D"mailto=
:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>I have always the same problem when i make a new newsl=
etter.<br>
I saw it correct on the platform but when I send it its become unaligned.<b=
r>
You can check it with the model &quot; PROMOZIONE PARAMATTI MAGGIO 20&quot;=
.<br>
<br>
I also have problem to delete the model that i don&#39;t need it anymore.<b=
r>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n=
et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e=
767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">=
</div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 15:38:12 CEST, Acyba support team &lt;<a href=3D"m=
ailto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>can you tell me which campaign on your site=
 is having this problem so i can check it?<br><br>Regards</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 14:22:41 CEST, Monica Ceruti &lt;<a href=3D"mailto=
:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>WEBSITE ACCESS with Wordpress<br>
&gt;&gt;&gt; Name : Ceruti<br>
&gt;&gt;&gt; Pass: iot877dgTRF746fR#<br>
&gt;&gt;&gt;<br>
&gt;&gt;&gt;<br>
&gt;&gt;&gt; FTP<br>
&gt;&gt;&gt; Host: 95.110.206.128<br>
&gt;&gt;&gt; User: cerutisrl_ftp<br>
&gt;&gt;&gt; PW: skd876aTraf32$<br>
&gt;&gt;&gt; Porta: 46780<br>
&gt;&gt;&gt;<br>
&gt;&gt;&gt;<br>
&gt;&gt;&gt; &gt;&gt;&gt;&gt;&gt;&gt; LICENSE KEY : 1bba31db273cc9ca1704ba6=
1116b75ea79112cb3<br>
&gt;&gt;&gt; &gt;&gt;&gt;&gt;&gt;&gt; EMAIL OF THE LICENSE: <a href=3D"mail=
to:monica@cerutisrl.it">monica@cerutisrl.it</a> &lt;mailto:<a href=3D"mailt=
o:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; &lt;mailto:<a href=3D"ma=
ilto:monica@cerutisrl.it">monica@cerutisrl.it</a> &lt;mailto:<a href=3D"mai=
lto:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt;&gt;<br>
<br>
I ALSO HAVE PROBLEMS TO DELETE THE MODELS THAT I DON=E2=80=99T NEED ANYMORE=
.<br>
<br>
THANKS A LOT<br>
&gt;&gt;&gt;<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://www.cerutisrl.it" target=3D"_blank">www.cerutisrl.it</a> =
&lt;<a href=3D"http://cerutisrl.it/&amp;gt" target=3D"_blank">http://ceruti=
srl.it/&amp;gt</a>;<br>
<a href=3D"https://www.facebook.com" target=3D"_blank">https://www.facebook=
.com</a> &lt;<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_home=
page_panel" target=3D"_blank">https://www.facebook.com/cerutisrl/?ref=3Daym=
t_homepage_panel</a></div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 11:42:13 CEST, Acyba support team &lt;<a href=3D"m=
ailto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>Could you please provide us with:<br><ul><l=
i>temporary super admin (if Joomla is used) or admin (if WordPress is used)=
 access to your website (URL + username + password)</li><li>temporary FTP a=
ccess (host + username + password)</li></ul>This way I will be able to take=
 a closer look at your issue.<br><br><strong>Important note : </strong><br>=
If you are creating a new account for us please don&#39;t use our support e=
mail as email of the account.<br>We are getting hit by unneeded emails from=
 members&#39; website once we finish our work on debugging the issue if you=
 do that. <br>So please use something like <a href=3D"mailto:test@acyba.com=
">test@acyba.com</a><br><br>Regards,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 20, 2020 at 11:35:38 CEST, Monica Ceruti &lt;<a href=3D"mailto=
:monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hello,=20
<br> As you can see from the file attached every time that I make a new new=
sletter I have a problem with the text alignment . When I save the model th=
e alignment is correct but after it is incorrect.=20
<br> I have the same problem when i send the newsletter, some computer have=
 the right text alignment, but others is completely misaligned.=20
<br>=20
<br> What can i do to figure out the problem?
<br>=20
<br> Thanks
<br>=20
<br> AcyMailing version: V6
<br> CMS: Wordpress</div>
        <br>
                            </div>
</blockquote>

</div>
            </div>
</blockquote>

</div>
</div>
</body>
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