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Return-Path: rossano@planetline.it Received: from smtpfree.interhost.it (smtpfree.interhost.it [89.31.73.55]) by mail.planetline.it with ESMTP ; Thu, 7 May 2020 10:04:21 +0200 Received: by smtpfree.interhost.it (Postfix, from userid 1000) id 4569BA2F7A; Thu, 7 May 2020 10:04:15 +0200 (CEST) Received: from RossanoPC (unknown [90.206.254.114]) (using TLSv1 with cipher AES128-SHA (128/128 bits)) (No client certificate requested) (Authenticated sender: guespu54) by smtpfree.interhost.it (Postfix) with ESMTPSA id 7F7D8A2D5C for <monica@cerutisrl.it>; Thu, 7 May 2020 10:04:12 +0200 (CEST) Return-Receipt-To: "Rossano - Planetline" <rossano@planetline.it> From: "Rossano - Planetline" <rossano@planetline.it> To: "'Monica Ceruti'" <monica@cerutisrl.it> References: <810BC976-19A8-435D-B458-85F038F35319@cerutisrl.it> <541BBCD4-DA0A-4EDA-B68D-AC7D94897616@cerutisrl.it> In-Reply-To: <541BBCD4-DA0A-4EDA-B68D-AC7D94897616@cerutisrl.it> Subject: R: acymailing Date: Thu, 7 May 2020 09:04:07 +0100 Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAKr3QEvWZD1ImOMmArcOCo3CgAAAEAAAAKhmQZ7gzrVFkr4VBda+jKUBAAAAAA==@planetline.it> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0048_01D6244E.780F5C90" X-Mailer: Microsoft Outlook 14.0 thread-index: AQIJAj/Y+lku7KM3JiFwaGa2RQUhMgLzCzXtqB7r1xA= Content-Language: it Disposition-Notification-To: "Rossano - Planetline" <rossano@planetline.it> This is a multipart message in MIME format. ------=_NextPart_000_0048_01D6244E.780F5C90 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0049_01D6244E.780F5C90" ------=_NextPart_001_0049_01D6244E.780F5C90 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ciao Monica, =20 =E2=80=A6. =C3=88 esattamente quello che ho fatto ieri al server ma non = sembra funzionare =E2=80=A6 Dammi tempo questo pomeriggio che lo controllo meglio =20 A dopo =20 Rossano =20 Rossano =20 =20 =20 Descrizione: cid:image005.png@01D31349.1AFEE890 Easy Web Software LTD =20 38 Winchester Way Sleaford NG34 8WG (UK) Phone +44 (0) 15 29700286 Cell. +39 338 2569751 +44 (0)78 5153 4715 Web: <https://www.planetline.it/> https://www.planetline.it Mail: <mailto:info@planetline.it> info@planetline.it , = <mailto:rossano@planetline.it> rossano@planetline.it =20 =20 =20 =20 =20 =20 Da: Monica Ceruti [mailto:monica@cerutisrl.it]=20 Inviato: gioved=C3=AC 7 maggio 2020 08:26 A: Rossano - Planetline Oggetto: Re: acymailing=20 =20 Ciao Rossano,=20 =20 Questa =C3=A8 l=E2=80=99ultima email che mi hanno girato. Prova a dare un=E2=80=99occhiata veloce quando riesci. =20 =20 Hi, I'm sorry but there is nothing I can do if you dont configure this. Here are some link to stackoverflow that I found about your issue: = <https://stackoverflow.com/questions/24611640/curl-60-ssl-certificate-pro= blem-unable-to-get-local-issuer-certificate> = https://stackoverflow.com/questions/24611640/curl-60-ssl-certificate-prob= lem-unable-to-get-local-issuer-certificate = <https://serverfault.com/questions/755248/curl-unable-to-get-local-issuer= -certificate-how-to-debug> = https://serverfault.com/questions/755248/curl-unable-to-get-local-issuer-= certificate-how-to-debug =20 =20 =20 Intanto oggi prover=C3=B2 a mandare newsletter con foto pi=C3=B9 piccole = e meno contatti alla volta. =20 Grazie=20 Monica Ceruti Marketing & Sales=20 Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 =20 Il giorno 06 mag 2020, alle ore 16:51, Monica Ceruti = <monica@cerutisrl.it> ha scritto: =20 =20 =20 Da: Acyba support team <support@acyba.com> Oggetto: Re: automatic sending Data: 6 maggio 2020 10:44:19 CEST A: Monica Ceruti <monica@cerutisrl.it> =20 Hi, Ok it looks like there is an error with your website when it calls = others websites like our. But I'm sorry I can't do much without and FTP and backend access. Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? = <https://secure.helpscout.net/satisfaction/321263744/record/3294314684/1/= > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3294314684/2/= > Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3294314684/3/= > Not Good {#HS:1156182047-124367#} = <https://secure.helpscout.net/notification/convo/read/1156182047/32943146= 84/>=20 On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 I linked my website before the update. Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, I've checked and it seems that your license key is well attach to the = website cerutisrl.it <http://cerutisrl.it/> . Did you linked your website before the update of the license key? Or did you linked it with the license key? Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Hello, I know you have to try to figure out the problem, but I prefer to avoid = to forward you my website username and password. Is it possible to put you in contact with my technician and maybe with = him you can try to figurate the problem in another way? In the meantime I can leave you my license key and the email of the = license. 1bba31db273cc9ca1704ba61116b75ea79112cb3 monica@cerutisrl.it Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, Could you please provide us with: * temporary super admin (if Joomla is used) or admin (if WordPress is = used) access to your website (URL + username + password) * temporary FTP access (host + username + password) * your license key * the email you bought the license with This way I will be able to take a closer look at your issue. Important note :=20 If you are creating a new account for us please don't use our support = email as email of the account. We are getting hit by unneeded emails from members' website once we = finish our work on debugging the issue if you do that.=20 So please use something like test@acyba.com Regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, I will forward your ticket to the second level support, so they can = proceed in helping you. Thank you for your understanding! Regards, =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Yes, I tried to copy and paste my license key but it doesn't work. "an error occurred while calling acymailng". Thanks a lot 564AD7A5-34B2-4BD0-B8F3-189B89496DF1 = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414694c1= 2d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata-202= 0-05-05-alle-16-40-25.png>=20 Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, we have explained the cron job activation here https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 AcyMailing Enterprise 6.10.3 Thanks Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, can you tell em which exact version of AcyMailing do you have? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! Inizio messaggio inoltrato: =20 Da: Acyba support team <support@acyba.com> Oggetto: Re: automatic sending Data: 5 maggio 2020 15:20:47 CEST A: Monica Ceruti <monica@cerutisrl.it> =20 Hi, can you tell em which exact version of AcyMailing do you have? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? = <https://secure.helpscout.net/satisfaction/321263744/record/3291548797/1/= > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3291548797/2/= > Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3291548797/3/= > Not Good {#HS:1156182047-124367#} = <https://secure.helpscout.net/notification/convo/read/1156182047/32915487= 97/>=20 On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 I don't know. Where I can check it? Thanks a lot Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, automatic sending works only if you activated and enabled a cron job = service in AcyMailing Can you please confirm that your cron job is enabled? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Hello, I need to know how work the automatic sending of email. If I need to send a campaign without leavening the page open, but send = all the email to my list in a short time. I tried yesterday and all the time I close the page of sending it's = stop. I have an enterprise version. Thanks CMS : Wordpress AcyMailing version : V6 =20 Inizio messaggio inoltrato: =20 Da: Acyba support team <support@acyba.com> Oggetto: Re: automatic sending Data: 6 maggio 2020 16:38:38 CEST A: Monica Ceruti <monica@cerutisrl.it> =20 Hi, I've checked and there is an error while performing curl request on your = website. Here is what to tell to your technician: We can't perform a curl request and the error catched is SSL certificate = problem: unable to get local issuer certificate. Let me know when it's fix if it's working correctly :) Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? = <https://secure.helpscout.net/satisfaction/321263744/record/3295271245/1/= > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3295271245/2/= > Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3295271245/3/= > Not Good {#HS:1156182047-124367#} = <https://secure.helpscout.net/notification/convo/read/1156182047/32952712= 45/>=20 On Wed, May 6, 2020 at 15:10:57 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Here the access requested to figure out the problem WEBSITE ACCESS with Wordpress Name : Ceruti Pass: iot877dgTRF746fR# FTP Host: 95.110.206.128 User: cerutisrl_ftp PW: skd876aTraf32$ Porta: 46780 >>>>>> LICENSE KEY : 1bba31db273cc9ca1704ba61116b75ea79112cb3 >>>>>> EMAIL OF THE LICENSE: monica@cerutisrl.it = <mailto:monica@cerutisrl.it> Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://www.cerutisrl.it/> <http://cerutisrl.it/ = <http://cerutisrl.it/>> > https://www.facebook.com <https://www.facebook.com/> = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel =20 On Wed, May 6, 2020 at 11:50:10 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, He would have to debug but it could take a lot of time as he don't know = the structure of our component. Maybe check if your website can call others website. Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Ok, There is nothing that my technician can do to figure out the problem? Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, Ok it looks like there is an error with your website when it calls = others websites like our. But I'm sorry I can't do much without and FTP and backend access. Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 I linked my website before the update. Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, I've checked and it seems that your license key is well attach to the = website cerutisrl.it <http://cerutisrl.it/> . Did you linked your website before the update of the license key? Or did you linked it with the license key? Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Hello, I know you have to try to figure out the problem, but I prefer to avoid = to forward you my website username and password. Is it possible to put you in contact with my technician and maybe with = him you can try to figurate the problem in another way? In the meantime I can leave you my license key and the email of the = license. 1bba31db273cc9ca1704ba61116b75ea79112cb3 monica@cerutisrl.it Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, Could you please provide us with: * temporary super admin (if Joomla is used) or admin (if WordPress is = used) access to your website (URL + username + password) * temporary FTP access (host + username + password) * your license key * the email you bought the license with This way I will be able to take a closer look at your issue. Important note :=20 If you are creating a new account for us please don't use our support = email as email of the account. We are getting hit by unneeded emails from members' website once we = finish our work on debugging the issue if you do that.=20 So please use something like test@acyba.com Regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, I will forward your ticket to the second level support, so they can = proceed in helping you. Thank you for your understanding! Regards, =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! Inizio messaggio inoltrato: =20 Da: Acyba support team <support@acyba.com> Oggetto: Re: automatic sending Data: 5 maggio 2020 17:45:25 CEST A: Monica Ceruti <monica@cerutisrl.it> =20 Hi, Could you please provide us with: * temporary super admin (if Joomla is used) or admin (if WordPress is = used) access to your website (URL + username + password) * temporary FTP access (host + username + password) * your license key * the email you bought the license with This way I will be able to take a closer look at your issue. Important note :=20 If you are creating a new account for us please don't use our support = email as email of the account. We are getting hit by unneeded emails from members' website once we = finish our work on debugging the issue if you do that.=20 So please use something like test@acyba.com Regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? = <https://secure.helpscout.net/satisfaction/321263744/record/3292110742/1/= > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3292110742/2/= > Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3292110742/3/= > Not Good {#HS:1156182047-124367#} = <https://secure.helpscout.net/notification/convo/read/1156182047/32921107= 42/>=20 On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, I will forward your ticket to the second level support, so they can = proceed in helping you. Thank you for your understanding! Regards, =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Yes, I tried to copy and paste my license key but it doesn't work. "an error occurred while calling acymailng". Thanks a lot 564AD7A5-34B2-4BD0-B8F3-189B89496DF1 = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414694c1= 2d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata-202= 0-05-05-alle-16-40-25.png>=20 Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, we have explained the cron job activation here https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 AcyMailing Enterprise 6.10.3 Thanks Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, can you tell em which exact version of AcyMailing do you have? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 I don't know. Where I can check it? Thanks a lot Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, automatic sending works only if you activated and enabled a cron job = service in AcyMailing Can you please confirm that your cron job is enabled? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Hello, I need to know how work the automatic sending of email. If I need to send a campaign without leavening the page open, but send = all the email to my list in a short time. I tried yesterday and all the time I close the page of sending it's = stop. I have an enterprise version. Thanks CMS : Wordpress AcyMailing version : V6 =20 Inizio messaggio inoltrato: =20 Da: Acyba support team <support@acyba.com> Oggetto: Re: automatic sending Data: 5 maggio 2020 16:29:27 CEST A: Monica Ceruti <monica@cerutisrl.it> =20 Hi, we have explained the cron job activation here https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? = <https://secure.helpscout.net/satisfaction/321263744/record/3291806552/1/= > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3291806552/2/= > Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3291806552/3/= > Not Good {#HS:1156182047-124367#} = <https://secure.helpscout.net/notification/convo/read/1156182047/32918065= 52/>=20 On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 AcyMailing Enterprise 6.10.3 Thanks Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, can you tell em which exact version of AcyMailing do you have? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 I don't know. Where I can check it? Thanks a lot Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, automatic sending works only if you activated and enabled a cron job = service in AcyMailing Can you please confirm that your cron job is enabled? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Hello, I need to know how work the automatic sending of email. If I need to send a campaign without leavening the page open, but send = all the email to my list in a short time. I tried yesterday and all the time I close the page of sending it's = stop. I have an enterprise version. Thanks CMS : Wordpress AcyMailing version : V6 =20 Inizio messaggio inoltrato: =20 Da: Acyba support team <support@acyba.com> Oggetto: Re: automatic sending Data: 6 maggio 2020 11:50:35 CEST A: Monica Ceruti <monica@cerutisrl.it> =20 Hi, He would have to debug but it could take a lot of time as he don't know = the structure of our component. Maybe check if your website can call others website. Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? = <https://secure.helpscout.net/satisfaction/321263744/record/3294434527/1/= > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3294434527/2/= > Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3294434527/3/= > Not Good {#HS:1156182047-124367#} = <https://secure.helpscout.net/notification/convo/read/1156182047/32944345= 27/>=20 On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Ok, There is nothing that my technician can do to figure out the problem? Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, Ok it looks like there is an error with your website when it calls = others websites like our. But I'm sorry I can't do much without and FTP and backend access. Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 I linked my website before the update. Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, I've checked and it seems that your license key is well attach to the = website cerutisrl.it <http://cerutisrl.it/> . Did you linked your website before the update of the license key? Or did you linked it with the license key? Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Hello, I know you have to try to figure out the problem, but I prefer to avoid = to forward you my website username and password. Is it possible to put you in contact with my technician and maybe with = him you can try to figurate the problem in another way? In the meantime I can leave you my license key and the email of the = license. 1bba31db273cc9ca1704ba61116b75ea79112cb3 monica@cerutisrl.it Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, Could you please provide us with: * temporary super admin (if Joomla is used) or admin (if WordPress is = used) access to your website (URL + username + password) * temporary FTP access (host + username + password) * your license key * the email you bought the license with This way I will be able to take a closer look at your issue. Important note :=20 If you are creating a new account for us please don't use our support = email as email of the account. We are getting hit by unneeded emails from members' website once we = finish our work on debugging the issue if you do that.=20 So please use something like test@acyba.com Regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, I will forward your ticket to the second level support, so they can = proceed in helping you. Thank you for your understanding! Regards, =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Yes, I tried to copy and paste my license key but it doesn't work. "an error occurred while calling acymailng". Thanks a lot 564AD7A5-34B2-4BD0-B8F3-189B89496DF1 = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414694c1= 2d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata-202= 0-05-05-alle-16-40-25.png>=20 Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, we have explained the cron job activation here https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! Inizio messaggio inoltrato: =20 Da: Acyba support team <support@acyba.com> Oggetto: Re: automatic sending Data: 6 maggio 2020 09:45:32 CEST A: Monica Ceruti <monica@cerutisrl.it> =20 Hi, I've checked and it seems that your license key is well attach to the = website cerutisrl.it <http://cerutisrl.it/> . Did you linked your website before the update of the license key? Or did you linked it with the license key? Best regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? = <https://secure.helpscout.net/satisfaction/321263744/record/3294203357/1/= > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3294203357/2/= > Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3294203357/3/= > Not Good {#HS:1156182047-124367#} = <https://secure.helpscout.net/notification/convo/read/1156182047/32942033= 57/>=20 On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Hello, I know you have to try to figure out the problem, but I prefer to avoid = to forward you my website username and password. Is it possible to put you in contact with my technician and maybe with = him you can try to figurate the problem in another way? In the meantime I can leave you my license key and the email of the = license. 1bba31db273cc9ca1704ba61116b75ea79112cb3 monica@cerutisrl.it Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, Could you please provide us with: * temporary super admin (if Joomla is used) or admin (if WordPress is = used) access to your website (URL + username + password) * temporary FTP access (host + username + password) * your license key * the email you bought the license with This way I will be able to take a closer look at your issue. Important note :=20 If you are creating a new account for us please don't use our support = email as email of the account. We are getting hit by unneeded emails from members' website once we = finish our work on debugging the issue if you do that.=20 So please use something like test@acyba.com Regards, =20 R=C3=A9mi Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, I will forward your ticket to the second level support, so they can = proceed in helping you. Thank you for your understanding! Regards, =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Yes, I tried to copy and paste my license key but it doesn't work. "an error occurred while calling acymailng". Thanks a lot 564AD7A5-34B2-4BD0-B8F3-189B89496DF1 = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414694c1= 2d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata-202= 0-05-05-alle-16-40-25.png>=20 Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, we have explained the cron job activation here https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 AcyMailing Enterprise 6.10.3 Thanks Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, can you tell em which exact version of AcyMailing do you have? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 I don't know. Where I can check it? Thanks a lot Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, automatic sending works only if you activated and enabled a cron job = service in AcyMailing Can you please confirm that your cron job is enabled? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! Inizio messaggio inoltrato: =20 Da: Acyba support team <support@acyba.com> Oggetto: Re: automatic sending Data: 5 maggio 2020 16:47:36 CEST A: Monica Ceruti <monica@cerutisrl.it> =20 Hi, I will forward your ticket to the second level support, so they can = proceed in helping you. Thank you for your understanding! Regards, =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! We perform monthly stats about our customers' satisfaction... Was this reply helpful? How would you rate it? = <https://secure.helpscout.net/satisfaction/321263744/record/3291876965/1/= > Great = <https://secure.helpscout.net/satisfaction/321263744/record/3291876965/2/= > Okay = <https://secure.helpscout.net/satisfaction/321263744/record/3291876965/3/= > Not Good {#HS:1156182047-124367#} = <https://secure.helpscout.net/notification/convo/read/1156182047/32918769= 65/>=20 On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Yes, I tried to copy and paste my license key but it doesn't work. "an error occurred while calling acymailng". Thanks a lot 564AD7A5-34B2-4BD0-B8F3-189B89496DF1 = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a414694c1= 2d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Schermata-202= 0-05-05-alle-16-40-25.png>=20 Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, we have explained the cron job activation here https://docs.acymailing.com/setup/configuration/license#activate-the-auto= matic-send-process Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 AcyMailing Enterprise 6.10.3 Thanks Thanks Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 15:20:22 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, can you tell em which exact version of AcyMailing do you have? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 I don't know. Where I can check it? Thanks a lot Monica Ceruti Marketing & Sales Ceruti srl Via Galileo Galilei 218 21042 Caronno Pertusella (VA) Italy Tel. 02 96 56 843/844 www.cerutisrl.it <http://cerutisrl.it/>=20 https://www.facebook.com = <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>=20 2b852e02df62aee514cc07cb91da360b = <https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a523bfc= 575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.jpeg>=20 =20 On Tue, May 5, 2020 at 11:47:03 CEST, Acyba support team = <support@acyba.com> wrote:=20 Hi, automatic sending works only if you activated and enabled a cron job = service in AcyMailing Can you please confirm that your cron job is enabled? Regards =20 Igor Acyba Help Desk Team=20 <https://twitter.com/acyba> Twitter@ACYBA =20 <https://www.acyba.com/> Logo Acyba <http://www.acyba.com/component/updateme/reviews/form> Let us know how = much you love AcyMailing! On Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti = <monica@cerutisrl.it> wrote:=20 Hello, I need to know how work the automatic sending of email. If I need to send a campaign without leavening the page open, but send = all the email to my list in a short time. I tried yesterday and all the time I close the page of sending it's = stop. I have an enterprise version. 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mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l4:level9 {mso-level-number-format:bullet; mso-level-text:=EF=82=A7; mso-level-tab-stop:324.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} ol {margin-bottom:0cm;} ul {margin-bottom:0cm;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--></head><body lang=3DIT link=3Dblue = vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'>Ciao Monica,<o:p></o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'><o:p> </o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'>=E2=80=A6.=C2=A0 =C3=88 esattamente quello che ho fatto ieri al = server ma non sembra funzionare =E2=80=A6<o:p></o:p></span></p><p = class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'>Dammi tempo questo pomeriggio che lo controllo = meglio<o:p></o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'><o:p> </o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'>A dopo<o:p></o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'><o:p> </o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'>Rossano<o:p></o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'><o:p> </o:p></span></p><div><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'>Rossano<o:p></o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p = class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'><o:p> </o:p></span></p><p class=3DMsoNormal><span = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'><o:p> </o:p></span></p><table class=3DMsoNormalTable border=3D0 = cellpadding=3D0 width=3D"73%" style=3D'width:73.74%'><tr = style=3D'height:62.25pt'><td width=3D92 valign=3Dtop = style=3D'width:68.65pt;padding:.75pt .75pt .75pt = .75pt;height:62.25pt'><p class=3DMsoNormal = style=3D'line-height:115%'><span = style=3D'font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-se= rif";color:#1F497D;mso-fareast-language:EN-US'> </span><span = style=3D'font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-se= rif";color:#1F497D'><img width=3D74 height=3D74 id=3D"Immagine_x0020_1" = src=3D"cid:image001.png@01D6244D.3B570A10" alt=3D"Descrizione: = cid:image005.png@01D31349.1AFEE890"></span><span = style=3D'font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-se= rif";color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></p></td= ><td width=3D699 valign=3Dtop style=3D'width:524.15pt;padding:.75pt = .75pt .75pt .75pt;height:62.25pt'><p class=3DMsoNormal = style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:4.0pt;line-height:115%;font-family:"Arial","sans-serif= ";color:black;mso-fareast-language:EN-US'> </span><b><u><span = lang=3DEN-US = style=3D'font-size:11.0pt;line-height:115%;font-family:"Lucida = Fax","serif";color:blue;mso-fareast-language:EN-US'>Easy Web Software = LTD</span></u></b><b><u><span lang=3DEN-US = style=3D'font-size:11.0pt;line-height:115%;font-family:"Lucida = Fax","serif";color:blue;mso-fareast-language:EN-US'><o:p></o:p></span></u= ></b></p><p class=3DMsoNormal style=3D'line-height:115%'><span = lang=3DEN-US = style=3D'font-size:8.0pt;line-height:115%;font-family:"Calibri","sans-ser= if";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p= ><p class=3DMsoNormal style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'>38 Winchester = Way<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'>Sleaford NG34 8WG = (UK)<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'>Phone <b>+44 = (0) 15 29700286</b><o:p></o:p></span></p><p class=3DMsoNormal = style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:black;mso-fareast-language:EN-US'>Cell. +<b>39 338 = 2569751</b></span><span lang=3DEN-US = style=3D'font-size:8.0pt;line-height:115%;font-family:"Lucida = Fax","serif";color:black;mso-fareast-language:EN-US'> </span><span = lang=3DEN-US = style=3D'font-size:9.0pt;line-height:115%;font-family:"Arial","sans-serif= ";color:black;mso-fareast-language:EN-US'> </span><span = lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:black;mso-fareast-language:EN-US'>+44 (0)78 5153 = 4715</span><span lang=3DEN-US = style=3D'font-size:9.0pt;line-height:115%;font-family:"Arial","sans-serif= ";color:black;mso-fareast-language:EN-US'><o:p></o:p></span></p><p = class=3DMsoNormal style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:black;mso-fareast-language:EN-US'>Web: </span><span = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:black;mso-fareast-language:EN-US'><a = href=3D"https://www.planetline.it/"><span lang=3DEN-US = style=3D'color:#0563C1'>https://www.planetline.it</span></a></span><span = lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></p><p = class=3DMsoNormal style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:black;mso-fareast-language:EN-US'>Mail: </span><span = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'><a = href=3D"mailto:info@planetline.it"><span lang=3DEN-US = style=3D'color:green'>info@planetline.it</span></a></span><span = lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:black;mso-fareast-language:EN-US'> , </span><span = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'><a = href=3D"mailto:rossano@planetline.it"><span lang=3DEN-US = style=3D'color:green'>rossano@planetline.it</span></a></span><span = lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></p><p = class=3DMsoNormal style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p>= <p class=3DMsoNormal style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:10.0pt;line-height:115%;font-family:"Arial","sans-seri= f";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p>= <table class=3DMsoNormalTable border=3D0 cellpadding=3D0 width=3D129 = style=3D'width:97.0pt'><tr style=3D'height:25.5pt'><td width=3D52 = style=3D'width:39.0pt;padding:.75pt .75pt .75pt .75pt;height:25.5pt'><p = class=3DMsoNormal style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-se= rif";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></= p></td><td width=3D71 style=3D'width:53.5pt;padding:.75pt .75pt .75pt = .75pt;height:25.5pt'><p class=3DMsoNormal = style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-se= rif";color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></= p></td></tr></table><p class=3DMsoNormal = style=3D'line-height:115%'><span lang=3DEN-US = style=3D'font-size:11.0pt;line-height:115%;font-family:"Calibri","sans-se= rif";color:#1F497D;mso-fareast-language:EN-US'><o:p></o:p></span></p></td= ></tr></table><p class=3DMsoNormal><span lang=3DEN-US = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'><o:p> </o:p></span></p></div><p class=3DMsoNormal><span = lang=3DEN-US = style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497= D'><o:p> </o:p></span></p><div><div = style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm = 0cm 0cm'><p class=3DMsoNormal><b><span = style=3D'font-size:10.0pt;font-family:"Segoe = UI","sans-serif"'>Da:</span></b><span = style=3D'font-size:10.0pt;font-family:"Segoe UI","sans-serif"'> Monica = Ceruti [mailto:monica@cerutisrl.it] <br><b>Inviato:</b> gioved=C3=AC 7 = maggio 2020 08:26<br><b>A:</b> Rossano - Planetline<br><b>Oggetto:</b> = Re: acymailing <o:p></o:p></span></p></div></div><p = class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal>Ciao = Rossano, <o:p></o:p></p></div><div><p = class=3DMsoNormal><o:p> </o:p></p></div><div><p = class=3DMsoNormal>Questa =C3=A8 l=E2=80=99ultima email che mi hanno = girato.<o:p></o:p></p></div><div><p class=3DMsoNormal>Prova a dare = un=E2=80=99occhiata veloce quando riesci.<o:p></o:p></p></div><div><p = class=3DMsoNormal><o:p> </o:p></p></div><div><p = class=3DMsoNormal><o:p> </o:p></p></div><div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif";background:white'>Hi,</span><sp= an style=3D'font-family:"Arial","sans-serif"'><br><br><span = style=3D'background:white'>I'm sorry but there is nothing I can do if = you dont configure this.</span><br><span style=3D'background:white'>Here = are some link to stackoverflow that I found about your = issue:</span><br></span><a = href=3D"https://stackoverflow.com/questions/24611640/curl-60-ssl-certific= ate-problem-unable-to-get-local-issuer-certificate"><span = style=3D'font-family:"Arial","sans-serif"'>https://stackoverflow.com/ques= tions/24611640/curl-60-ssl-certificate-problem-unable-to-get-local-issuer= -certificate</span></a><span = style=3D'font-family:"Arial","sans-serif"'><br></span><a = href=3D"https://serverfault.com/questions/755248/curl-unable-to-get-local= -issuer-certificate-how-to-debug"><span = style=3D'font-family:"Arial","sans-serif"'>https://serverfault.com/questi= ons/755248/curl-unable-to-get-local-issuer-certificate-how-to-debug</span= ></a><o:p></o:p></p></div><div><p = class=3DMsoNormal><o:p> </o:p></p></div><div><p = class=3DMsoNormal><o:p> </o:p></p></div><div><p = class=3DMsoNormal><o:p> </o:p></p></div><div><p = class=3DMsoNormal>Intanto oggi prover=C3=B2 a mandare newsletter con = foto pi=C3=B9 piccole e meno contatti alla = volta.<o:p></o:p></p></div><div><p = class=3DMsoNormal><o:p> </o:p></p></div><div><p = class=3DMsoNormal>Grazie <o:p></o:p></p></div><div><div><p = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-= caps: normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><b><i><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><= br>Monica Ceruti</span></i></b><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><= o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-= caps: normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><b><i><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>M= arketing & Sales </span></i></b><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><= o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-= caps: normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><= br>Ceruti srl<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-= caps: normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>V= ia Galileo Galilei 218<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-= caps: normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>2= 1042 Caronno Pertusella (VA)<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-= caps: normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>I= taly<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-= caps: normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>T= el. 02 96 56 843/844<o:p></o:p></span></p><p class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-= caps: normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><= a href=3D"http://cerutisrl.it/" = target=3D"_blank">www.cerutisrl.it</a><o:p></o:p></span></p><p = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;margin-bottom:12.0pt;font-variant-caps: = normal;orphans: auto;text-align:start;widows: = auto;-webkit-text-stroke-width: 0px;word-spacing:0px'><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><= a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = target=3D"_blank">https://www.facebook.com</a><o:p></o:p></span></p><p = class=3DMsoNormal><span = style=3D'font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black= '><br><img border=3D0 width=3D200 height=3D73 = id=3D"_x0033_1EDC95A-DC1E-42C3-9A8A-85CF9AF07322" = src=3D"cid:image002.jpg@01D6244D.3B570A10"></span><o:p></o:p></p></div><p= class=3DMsoNormal><o:p> </o:p></p><div><blockquote = style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p = class=3DMsoNormal>Il giorno 06 mag 2020, alle ore 16:51, Monica Ceruti = <<a href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> = ha scritto:<o:p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div><p = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </= o:p></span></p></div><div><blockquote = style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><p = class=3DMsoNormal><o:p> </o:p></p><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Da: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>></span><o:p></= o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Oggetto: Re: automatic = sending</span></b><o:p></o:p></p></div><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Data: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>6 maggio 2020 10:44:19 = CEST</span><o:p></o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>A: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>></span><o:= p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div = id=3DhsReplyAbove><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>Ok it looks like = there is an error with your website when it calls others websites like = our.<br><br>But I'm sorry I can't do much without and FTP and backend = access.<br><br>Best regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1026" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1027" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1028" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><br><br>We perform monthly = stats about our customers' satisfaction...<br>Was this reply helpful? = How would you rate it?<br><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329431= 4684/1/"><span style=3D'color:#50BC1C'>Great</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329431= 4684/2/"><span style=3D'color:#555555'>Okay</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329431= 4684/3/"><span style=3D'color:#F10000'>Not = Good</span></a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-size:1.0pt;color:white'>{#HS:1156182047-124367#}</span> = <img border=3D0 id=3D"_x0000_i1029" = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/32= 94314684/"><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 10:32:01 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>I linked my website before = the update.<br><br>Monica Ceruti<br><br>Marketing & = Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei 218<br><br>21042 = Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 56 = 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1030" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 9:45:14 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I've checked and = it seems that your license key is well attach to the website = <strong><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://cerutisrl.it/">cerutisrl.it</a>.</span></strong><br><br>Di= d you linked your website before the update of the license key?<br>Or = did you linked it with the license key?<br><br>Best = regards,<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1031" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1032" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1033" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hello,<br><br>I know you have = to try to figure out the problem, but I prefer to avoid to forward you = my website username and password.<br>Is it possible to put you in = contact with my technician and maybe with him you can try to figurate = the problem in another way?<br><br>In the meantime I can leave you my = license key and the email of the = license.<br><br>1bba31db273cc9ca1704ba61116b75ea79112cb3<br><a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a><br><br>Thanks= <br><br>Monica Ceruti<br><br>Marketing & Sales<br><br>Ceruti = srl<br><br>Via Galileo Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1034" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DA9482C48-090E-4FD5-BD79-13E2EFD5CD2C><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 17:45:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>Could you please = provide us with:<o:p></o:p></span></p><ul type=3Ddisc><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 = level1 lfo1'><span style=3D'font-family:"Arial","sans-serif"'>temporary = super admin (if Joomla is used) or admin (if WordPress is used) access = to your website (URL + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 = level1 lfo1'><span style=3D'font-family:"Arial","sans-serif"'>temporary = FTP access (host + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 = level1 lfo1'><span style=3D'font-family:"Arial","sans-serif"'>your = license key<o:p></o:p></span></li><li class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 = level1 lfo1'><span style=3D'font-family:"Arial","sans-serif"'>the email = you bought the license with<o:p></o:p></span></li></ul><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>This = way I will be able to take a closer look at your = issue.<br><br><strong><span = style=3D'font-family:"Arial","sans-serif"'>Important note : = </span></strong><br>If you are creating a new account for us please = don't use our support email as email of the account.<br>We are getting = hit by unneeded emails from members' website once we finish our work on = debugging the issue if you do that. <br>So please use something like <a = href=3D"mailto:test@acyba.com">test@acyba.com</a><br><br>Regards,<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1035" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1036" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1037" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I will forward = your ticket to the second level support, so they can proceed in helping = you.<br><br>Thank you for your = understanding!<br><br>Regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1038" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1039" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1040" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Yes, I tried to copy and = paste my license key but it doesn't work.<br>"an error occurred = while calling acymailng".<br><br>Thanks a lot<br><br><img = border=3D0 width=3D1200 height=3D467 id=3D"_x0000_i1041" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a41= 4694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Scherma= ta-2020-05-05-alle-16-40-25.png" = alt=3D564AD7A5-34B2-4BD0-B8F3-189B89496DF1><br><br>Monica = Ceruti<br><br>Marketing & Sales<br><br>Ceruti srl<br><br>Via Galileo = Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1042" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DBFC4A3D5-2632-4505-9A66-F11706116A53><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>we have explained = the cron job activation here<br><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-= the-automatic-send-process">https://docs.acymailing.com/setup/configurati= on/license#activate-the-automatic-send-process</a><br><br>Regards<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1043" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1044" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1045" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>AcyMailing Enterprise = 6.10.3<br><br>Thanks<br><br>Thanks<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1046" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>can you tell em = which exact version of AcyMailing do you = have?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1047" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1048" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1049" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div></div></div></d= iv></div></div></div></div></div></div></div></div></div></div></div></di= v></div></div></div></div></div></div></blockquote><blockquote = style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p = class=3DMsoNormal>Inizio messaggio inoltrato:<o:p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Da: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>></span><o:p></= o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Oggetto: Re: automatic = sending</span></b><o:p></o:p></p></div><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Data: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>5 maggio 2020 15:20:47 = CEST</span><o:p></o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>A: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>></span><o:= p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div = id=3DhsReplyAbove><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>can you tell em = which exact version of AcyMailing do you = have?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1050" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1051" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1052" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><br><br>We perform monthly = stats about our customers' satisfaction...<br>Was this reply helpful? = How would you rate it?<br><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329154= 8797/1/"><span style=3D'color:#50BC1C'>Great</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329154= 8797/2/"><span style=3D'color:#555555'>Okay</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329154= 8797/3/"><span style=3D'color:#F10000'>Not = Good</span></a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-size:1.0pt;color:white'>{#HS:1156182047-124367#}</span> = <img border=3D0 id=3D"_x0000_i1053" = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/32= 91548797/"><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>I don't know.<br>Where I can = check it?<br><br>Thanks a lot<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1054" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>automatic sending = works only if you activated and enabled a cron job service in = AcyMailing<br><br>Can you please confirm that your cron job is = enabled?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1055" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1056" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1057" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hello,<br>I need to know how = work the automatic sending of email.<br>If I need to send a campaign = without leavening the page open, but send all the email to my list in a = short time.<br>I tried yesterday and all the time I close the page of = sending it's stop.<br>I have an enterprise = version.<br><br>Thanks<br><br><br><br>CMS : Wordpress<br>AcyMailing = version : V6<o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></= div></div></div></div></div></div></div></div></div></blockquote><blockqu= ote style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p = class=3DMsoNormal>Inizio messaggio inoltrato:<o:p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Da: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>></span><o:p></= o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Oggetto: Re: automatic = sending</span></b><o:p></o:p></p></div><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Data: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>6 maggio 2020 16:38:38 = CEST</span><o:p></o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>A: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>></span><o:= p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div = id=3DhsReplyAbove><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I've checked and = there is an error while performing curl request on your = website.<br><br>Here is what to tell to your technician:<br>We can't = perform a curl request and the error catched is <strong><span = style=3D'font-family:"Arial","sans-serif"'>SSL certificate problem: = unable to get local issuer certificate.</span></strong><br><br>Let me = know when it's fix if it's working correctly :)<br><br>Best = regards,<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1058" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1059" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1060" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><br><br>We perform monthly = stats about our customers' satisfaction...<br>Was this reply helpful? = How would you rate it?<br><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329527= 1245/1/"><span style=3D'color:#50BC1C'>Great</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329527= 1245/2/"><span style=3D'color:#555555'>Okay</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329527= 1245/3/"><span style=3D'color:#F10000'>Not = Good</span></a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-size:1.0pt;color:white'>{#HS:1156182047-124367#}</span> = <img border=3D0 id=3D"_x0000_i1061" = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/32= 95271245/"><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 15:10:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Here the access requested to = figure out the problem<br><br>WEBSITE ACCESS with Wordpress<br>Name : = Ceruti<br>Pass: iot877dgTRF746fR#<br><br><br>FTP<br>Host: = 95.110.206.128<br>User: cerutisrl_ftp<br>PW: skd876aTraf32$<br>Porta: = 46780<br><br><br>>>>>>> LICENSE KEY : = 1bba31db273cc9ca1704ba61116b75ea79112cb3<br>>>>>>> = EMAIL OF THE LICENSE: <a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a> = <mailto:<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>><br><br><b= r><br><br><br>Monica Ceruti<br><br>Marketing & = Sales<br><br><br>Ceruti srl<br><br>Via Galileo Galilei 218<br><br>21042 = Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 56 = 843/844<br><br><a href=3D"http://www.cerutisrl.it/" = target=3D"_blank">www.cerutisrl.it</a> <<a = href=3D"http://cerutisrl.it/&gt" = target=3D"_blank">http://cerutisrl.it/&gt</a>;<br><a = href=3D"https://www.facebook.com/" = target=3D"_blank">https://www.facebook.com</a> <<a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel" = target=3D"_blank">https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage= _panel</a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 11:50:10 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>He would have to = debug but it could take a lot of time as he don't know the structure of = our component.<br><br>Maybe check if your website can call others = website.<br><br>Best regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1062" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1063" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1064" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Ok,<br>There is nothing that = my technician can do to figure out the = problem?<br><br>Thanks<br><br>Monica Ceruti<br><br>Marketing & = Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei 218<br><br>21042 = Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 56 = 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1065" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 10:43:59 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>Ok it looks like = there is an error with your website when it calls others websites like = our.<br><br>But I'm sorry I can't do much without and FTP and backend = access.<br><br>Best regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1066" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1067" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1068" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>I linked my website before = the update.<br><br>Monica Ceruti<br><br>Marketing & = Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei 218<br><br>21042 = Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 56 = 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1069" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 9:45:14 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I've checked and = it seems that your license key is well attach to the website = <strong><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://cerutisrl.it/">cerutisrl.it</a>.</span></strong><br><br>Di= d you linked your website before the update of the license key?<br>Or = did you linked it with the license key?<br><br>Best = regards,<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1070" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1071" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1072" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hello,<br><br>I know you have = to try to figure out the problem, but I prefer to avoid to forward you = my website username and password.<br>Is it possible to put you in = contact with my technician and maybe with him you can try to figurate = the problem in another way?<br><br>In the meantime I can leave you my = license key and the email of the = license.<br><br>1bba31db273cc9ca1704ba61116b75ea79112cb3<br><a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a><br><br>Thanks= <br><br>Monica Ceruti<br><br>Marketing & Sales<br><br>Ceruti = srl<br><br>Via Galileo Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1073" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DA9482C48-090E-4FD5-BD79-13E2EFD5CD2C><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 17:45:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>Could you please = provide us with:<o:p></o:p></span></p><ul type=3Ddisc><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 = level1 lfo2'><span style=3D'font-family:"Arial","sans-serif"'>temporary = super admin (if Joomla is used) or admin (if WordPress is used) access = to your website (URL + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 = level1 lfo2'><span style=3D'font-family:"Arial","sans-serif"'>temporary = FTP access (host + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 = level1 lfo2'><span style=3D'font-family:"Arial","sans-serif"'>your = license key<o:p></o:p></span></li><li class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 = level1 lfo2'><span style=3D'font-family:"Arial","sans-serif"'>the email = you bought the license with<o:p></o:p></span></li></ul><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>This = way I will be able to take a closer look at your = issue.<br><br><strong><span = style=3D'font-family:"Arial","sans-serif"'>Important note : = </span></strong><br>If you are creating a new account for us please = don't use our support email as email of the account.<br>We are getting = hit by unneeded emails from members' website once we finish our work on = debugging the issue if you do that. <br>So please use something like <a = href=3D"mailto:test@acyba.com">test@acyba.com</a><br><br>Regards,<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1074" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1075" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1076" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I will forward = your ticket to the second level support, so they can proceed in helping = you.<br><br>Thank you for your = understanding!<br><br>Regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1077" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1078" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1079" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div></div></div></d= iv></div></div></div></div></div></div></div></div></div></div></div></di= v></div></div></div></div></div></div></blockquote><blockquote = style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p = class=3DMsoNormal>Inizio messaggio inoltrato:<o:p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Da: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>></span><o:p></= o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Oggetto: Re: automatic = sending</span></b><o:p></o:p></p></div><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Data: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>5 maggio 2020 17:45:25 = CEST</span><o:p></o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>A: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>></span><o:= p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div = id=3DhsReplyAbove><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>Could you please = provide us with:<o:p></o:p></span></p><ul type=3Ddisc><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 = level1 lfo3'><span style=3D'font-family:"Arial","sans-serif"'>temporary = super admin (if Joomla is used) or admin (if WordPress is used) access = to your website (URL + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 = level1 lfo3'><span style=3D'font-family:"Arial","sans-serif"'>temporary = FTP access (host + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 = level1 lfo3'><span style=3D'font-family:"Arial","sans-serif"'>your = license key<o:p></o:p></span></li><li class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 = level1 lfo3'><span style=3D'font-family:"Arial","sans-serif"'>the email = you bought the license with<o:p></o:p></span></li></ul><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>This = way I will be able to take a closer look at your = issue.<br><br><strong><span = style=3D'font-family:"Arial","sans-serif"'>Important note : = </span></strong><br>If you are creating a new account for us please = don't use our support email as email of the account.<br>We are getting = hit by unneeded emails from members' website once we finish our work on = debugging the issue if you do that. <br>So please use something like <a = href=3D"mailto:test@acyba.com">test@acyba.com</a><br><br>Regards,<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1080" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1081" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1082" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><br><br>We perform monthly = stats about our customers' satisfaction...<br>Was this reply helpful? = How would you rate it?<br><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329211= 0742/1/"><span style=3D'color:#50BC1C'>Great</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329211= 0742/2/"><span style=3D'color:#555555'>Okay</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329211= 0742/3/"><span style=3D'color:#F10000'>Not = Good</span></a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-size:1.0pt;color:white'>{#HS:1156182047-124367#}</span> = <img border=3D0 id=3D"_x0000_i1083" = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/32= 92110742/"><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I will forward = your ticket to the second level support, so they can proceed in helping = you.<br><br>Thank you for your = understanding!<br><br>Regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1084" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1085" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1086" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Yes, I tried to copy and = paste my license key but it doesn't work.<br>"an error occurred = while calling acymailng".<br><br>Thanks a lot<br><br><img = border=3D0 width=3D1200 height=3D467 id=3D"_x0000_i1087" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a41= 4694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Scherma= ta-2020-05-05-alle-16-40-25.png" = alt=3D564AD7A5-34B2-4BD0-B8F3-189B89496DF1><br><br>Monica = Ceruti<br><br>Marketing & Sales<br><br>Ceruti srl<br><br>Via Galileo = Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1088" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DBFC4A3D5-2632-4505-9A66-F11706116A53><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>we have explained = the cron job activation here<br><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-= the-automatic-send-process">https://docs.acymailing.com/setup/configurati= on/license#activate-the-automatic-send-process</a><br><br>Regards<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1089" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1090" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1091" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>AcyMailing Enterprise = 6.10.3<br><br>Thanks<br><br>Thanks<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1092" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>can you tell em = which exact version of AcyMailing do you = have?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1093" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1094" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1095" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>I don't know.<br>Where I can = check it?<br><br>Thanks a lot<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1096" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>automatic sending = works only if you activated and enabled a cron job service in = AcyMailing<br><br>Can you please confirm that your cron job is = enabled?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1097" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1098" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1099" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hello,<br>I need to know how = work the automatic sending of email.<br>If I need to send a campaign = without leavening the page open, but send all the email to my list in a = short time.<br>I tried yesterday and all the time I close the page of = sending it's stop.<br>I have an enterprise = version.<br><br>Thanks<br><br><br><br>CMS : Wordpress<br>AcyMailing = version : V6<o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></= div></div></div></div></div></div></div></div></div></div></div></div></d= iv></div></div></div></div></div></div></blockquote><blockquote = style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p = class=3DMsoNormal>Inizio messaggio inoltrato:<o:p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Da: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>></span><o:p></= o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Oggetto: Re: automatic = sending</span></b><o:p></o:p></p></div><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Data: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>5 maggio 2020 16:29:27 = CEST</span><o:p></o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>A: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>></span><o:= p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div = id=3DhsReplyAbove><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>we have explained = the cron job activation here<br><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-= the-automatic-send-process">https://docs.acymailing.com/setup/configurati= on/license#activate-the-automatic-send-process</a><br><br>Regards<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1100" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1101" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1102" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><br><br>We perform monthly = stats about our customers' satisfaction...<br>Was this reply helpful? = How would you rate it?<br><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329180= 6552/1/"><span style=3D'color:#50BC1C'>Great</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329180= 6552/2/"><span style=3D'color:#555555'>Okay</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329180= 6552/3/"><span style=3D'color:#F10000'>Not = Good</span></a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-size:1.0pt;color:white'>{#HS:1156182047-124367#}</span> = <img border=3D0 id=3D"_x0000_i1103" = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/32= 91806552/"><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>AcyMailing Enterprise = 6.10.3<br><br>Thanks<br><br>Thanks<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1104" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>can you tell em = which exact version of AcyMailing do you = have?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1105" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1106" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1107" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>I don't know.<br>Where I can = check it?<br><br>Thanks a lot<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1108" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>automatic sending = works only if you activated and enabled a cron job service in = AcyMailing<br><br>Can you please confirm that your cron job is = enabled?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1109" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1110" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1111" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hello,<br>I need to know how = work the automatic sending of email.<br>If I need to send a campaign = without leavening the page open, but send all the email to my list in a = short time.<br>I tried yesterday and all the time I close the page of = sending it's stop.<br>I have an enterprise = version.<br><br>Thanks<br><br><br><br>CMS : Wordpress<br>AcyMailing = version : V6<o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></= div></div></div></div></div></div></div></div></div></div></div></div></d= iv></blockquote><blockquote = style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p = class=3DMsoNormal>Inizio messaggio inoltrato:<o:p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Da: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>></span><o:p></= o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Oggetto: Re: automatic = sending</span></b><o:p></o:p></p></div><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Data: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>6 maggio 2020 11:50:35 = CEST</span><o:p></o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>A: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>></span><o:= p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div = id=3DhsReplyAbove><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>He would have to = debug but it could take a lot of time as he don't know the structure of = our component.<br><br>Maybe check if your website can call others = website.<br><br>Best regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1112" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1113" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1114" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><br><br>We perform monthly = stats about our customers' satisfaction...<br>Was this reply helpful? = How would you rate it?<br><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329443= 4527/1/"><span style=3D'color:#50BC1C'>Great</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329443= 4527/2/"><span style=3D'color:#555555'>Okay</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329443= 4527/3/"><span style=3D'color:#F10000'>Not = Good</span></a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-size:1.0pt;color:white'>{#HS:1156182047-124367#}</span> = <img border=3D0 id=3D"_x0000_i1115" = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/32= 94434527/"><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 10:47:30 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Ok,<br>There is nothing that = my technician can do to figure out the = problem?<br><br>Thanks<br><br>Monica Ceruti<br><br>Marketing & = Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei 218<br><br>21042 = Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 56 = 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1116" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 10:43:59 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>Ok it looks like = there is an error with your website when it calls others websites like = our.<br><br>But I'm sorry I can't do much without and FTP and backend = access.<br><br>Best regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1117" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1118" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1119" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>I linked my website before = the update.<br><br>Monica Ceruti<br><br>Marketing & = Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei 218<br><br>21042 = Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 56 = 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1120" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Wed, May 6, 2020 at = 9:45:14 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I've checked and = it seems that your license key is well attach to the website = <strong><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://cerutisrl.it/">cerutisrl.it</a>.</span></strong><br><br>Di= d you linked your website before the update of the license key?<br>Or = did you linked it with the license key?<br><br>Best = regards,<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1121" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1122" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1123" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hello,<br><br>I know you have = to try to figure out the problem, but I prefer to avoid to forward you = my website username and password.<br>Is it possible to put you in = contact with my technician and maybe with him you can try to figurate = the problem in another way?<br><br>In the meantime I can leave you my = license key and the email of the = license.<br><br>1bba31db273cc9ca1704ba61116b75ea79112cb3<br><a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a><br><br>Thanks= <br><br>Monica Ceruti<br><br>Marketing & Sales<br><br>Ceruti = srl<br><br>Via Galileo Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1124" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DA9482C48-090E-4FD5-BD79-13E2EFD5CD2C><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 17:45:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>Could you please = provide us with:<o:p></o:p></span></p><ul type=3Ddisc><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 = level1 lfo4'><span style=3D'font-family:"Arial","sans-serif"'>temporary = super admin (if Joomla is used) or admin (if WordPress is used) access = to your website (URL + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 = level1 lfo4'><span style=3D'font-family:"Arial","sans-serif"'>temporary = FTP access (host + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 = level1 lfo4'><span style=3D'font-family:"Arial","sans-serif"'>your = license key<o:p></o:p></span></li><li class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 = level1 lfo4'><span style=3D'font-family:"Arial","sans-serif"'>the email = you bought the license with<o:p></o:p></span></li></ul><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>This = way I will be able to take a closer look at your = issue.<br><br><strong><span = style=3D'font-family:"Arial","sans-serif"'>Important note : = </span></strong><br>If you are creating a new account for us please = don't use our support email as email of the account.<br>We are getting = hit by unneeded emails from members' website once we finish our work on = debugging the issue if you do that. <br>So please use something like <a = href=3D"mailto:test@acyba.com">test@acyba.com</a><br><br>Regards,<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1125" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1126" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1127" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I will forward = your ticket to the second level support, so they can proceed in helping = you.<br><br>Thank you for your = understanding!<br><br>Regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1128" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1129" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1130" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Yes, I tried to copy and = paste my license key but it doesn't work.<br>"an error occurred = while calling acymailng".<br><br>Thanks a lot<br><br><img = border=3D0 width=3D1200 height=3D467 id=3D"_x0000_i1131" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a41= 4694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Scherma= ta-2020-05-05-alle-16-40-25.png" = alt=3D564AD7A5-34B2-4BD0-B8F3-189B89496DF1><br><br>Monica = Ceruti<br><br>Marketing & Sales<br><br>Ceruti srl<br><br>Via Galileo = Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1132" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DBFC4A3D5-2632-4505-9A66-F11706116A53><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>we have explained = the cron job activation here<br><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-= the-automatic-send-process">https://docs.acymailing.com/setup/configurati= on/license#activate-the-automatic-send-process</a><br><br>Regards<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1133" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1134" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1135" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div></div></div></d= iv></div></div></div></div></div></div></div></div></div></div></div></di= v></div></div></div></div></div></div></blockquote><blockquote = style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p = class=3DMsoNormal>Inizio messaggio inoltrato:<o:p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Da: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>></span><o:p></= o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Oggetto: Re: automatic = sending</span></b><o:p></o:p></p></div><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Data: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>6 maggio 2020 09:45:32 = CEST</span><o:p></o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>A: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>></span><o:= p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div = id=3DhsReplyAbove><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I've checked and = it seems that your license key is well attach to the website = <strong><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://cerutisrl.it/">cerutisrl.it</a>.</span></strong><br><br>Di= d you linked your website before the update of the license key?<br>Or = did you linked it with the license key?<br><br>Best = regards,<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1136" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1137" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1138" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><br><br>We perform monthly = stats about our customers' satisfaction...<br>Was this reply helpful? = How would you rate it?<br><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329420= 3357/1/"><span style=3D'color:#50BC1C'>Great</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329420= 3357/2/"><span style=3D'color:#555555'>Okay</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329420= 3357/3/"><span style=3D'color:#F10000'>Not = Good</span></a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-size:1.0pt;color:white'>{#HS:1156182047-124367#}</span> = <img border=3D0 id=3D"_x0000_i1139" = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/32= 94203357/"><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 20:21:16 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hello,<br><br>I know you have = to try to figure out the problem, but I prefer to avoid to forward you = my website username and password.<br>Is it possible to put you in = contact with my technician and maybe with him you can try to figurate = the problem in another way?<br><br>In the meantime I can leave you my = license key and the email of the = license.<br><br>1bba31db273cc9ca1704ba61116b75ea79112cb3<br><a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a><br><br>Thanks= <br><br>Monica Ceruti<br><br>Marketing & Sales<br><br>Ceruti = srl<br><br>Via Galileo Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1140" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DA9482C48-090E-4FD5-BD79-13E2EFD5CD2C><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 17:45:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>Could you please = provide us with:<o:p></o:p></span></p><ul type=3Ddisc><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 = level1 lfo5'><span style=3D'font-family:"Arial","sans-serif"'>temporary = super admin (if Joomla is used) or admin (if WordPress is used) access = to your website (URL + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 = level1 lfo5'><span style=3D'font-family:"Arial","sans-serif"'>temporary = FTP access (host + username + password)<o:p></o:p></span></li><li = class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 = level1 lfo5'><span style=3D'font-family:"Arial","sans-serif"'>your = license key<o:p></o:p></span></li><li class=3DMsoNormal = style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 = level1 lfo5'><span style=3D'font-family:"Arial","sans-serif"'>the email = you bought the license with<o:p></o:p></span></li></ul><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>This = way I will be able to take a closer look at your = issue.<br><br><strong><span = style=3D'font-family:"Arial","sans-serif"'>Important note : = </span></strong><br>If you are creating a new account for us please = don't use our support email as email of the account.<br>We are getting = hit by unneeded emails from members' website once we finish our work on = debugging the issue if you do that. <br>So please use something like <a = href=3D"mailto:test@acyba.com">test@acyba.com</a><br><br>Regards,<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >R=C3=A9mi</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1141" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1142" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1143" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I will forward = your ticket to the second level support, so they can proceed in helping = you.<br><br>Thank you for your = understanding!<br><br>Regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1144" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1145" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1146" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Yes, I tried to copy and = paste my license key but it doesn't work.<br>"an error occurred = while calling acymailng".<br><br>Thanks a lot<br><br><img = border=3D0 width=3D1200 height=3D467 id=3D"_x0000_i1147" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a41= 4694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Scherma= ta-2020-05-05-alle-16-40-25.png" = alt=3D564AD7A5-34B2-4BD0-B8F3-189B89496DF1><br><br>Monica = Ceruti<br><br>Marketing & Sales<br><br>Ceruti srl<br><br>Via Galileo = Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1148" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DBFC4A3D5-2632-4505-9A66-F11706116A53><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>we have explained = the cron job activation here<br><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-= the-automatic-send-process">https://docs.acymailing.com/setup/configurati= on/license#activate-the-automatic-send-process</a><br><br>Regards<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1149" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1150" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1151" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>AcyMailing Enterprise = 6.10.3<br><br>Thanks<br><br>Thanks<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1152" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>can you tell em = which exact version of AcyMailing do you = have?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1153" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1154" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1155" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>I don't know.<br>Where I can = check it?<br><br>Thanks a lot<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1156" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>automatic sending = works only if you activated and enabled a cron job service in = AcyMailing<br><br>Can you please confirm that your cron job is = enabled?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1157" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1158" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1159" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div></div></div></d= iv></div></div></div></div></div></div></div></div></div></div></div></di= v></div></div></div></div></div></div></blockquote><blockquote = style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><p = class=3DMsoNormal>Inizio messaggio inoltrato:<o:p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Da: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>></span><o:p></= o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Oggetto: Re: automatic = sending</span></b><o:p></o:p></p></div><div><p = class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>Data: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>5 maggio 2020 16:47:36 = CEST</span><o:p></o:p></p></div><div><p class=3DMsoNormal><b><span = style=3D'font-family:"Helvetica","sans-serif"'>A: </span></b><span = style=3D'font-family:"Helvetica","sans-serif"'>Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>></span><o:= p></o:p></p></div><p = class=3DMsoNormal><o:p> </o:p></p><div><div><div = id=3DhsReplyAbove><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>I will forward = your ticket to the second level support, so they can proceed in helping = you.<br><br>Thank you for your = understanding!<br><br>Regards,<o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1160" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1161" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1162" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><br><br>We perform monthly = stats about our customers' satisfaction...<br>Was this reply helpful? = How would you rate it?<br><a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329187= 6965/1/"><span style=3D'color:#50BC1C'>Great</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329187= 6965/2/"><span style=3D'color:#555555'>Okay</span></a> <a = href=3D"https://secure.helpscout.net/satisfaction/321263744/record/329187= 6965/3/"><span style=3D'color:#F10000'>Not = Good</span></a><o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-size:1.0pt;color:white'>{#HS:1156182047-124367#}</span> = <img border=3D0 id=3D"_x0000_i1163" = src=3D"https://secure.helpscout.net/notification/convo/read/1156182047/32= 91876965/"><o:p></o:p></p></div><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 16:43:32 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Yes, I tried to copy and = paste my license key but it doesn't work.<br>"an error occurred = while calling acymailng".<br><br>Thanks a lot<br><br><img = border=3D0 width=3D1200 height=3D467 id=3D"_x0000_i1164" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/c86b1d01ceae6a41= 4694c12d1012c57d30ea323f/a99cf4df294f48968d9cb5dc50cf1fc73603b454/Scherma= ta-2020-05-05-alle-16-40-25.png" = alt=3D564AD7A5-34B2-4BD0-B8F3-189B89496DF1><br><br>Monica = Ceruti<br><br>Marketing & Sales<br><br>Ceruti srl<br><br>Via Galileo = Galilei 218<br><br>21042 Caronno Pertusella = (VA)<br><br>Italy<br><br>Tel. 02 96 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1165" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" alt=3D2b852e02df62aee514cc07cb91da360b = name=3DBFC4A3D5-2632-4505-9A66-F11706116A53><o:p></o:p></span></p></div><= p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 16:29:06 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>we have explained = the cron job activation here<br><a = href=3D"https://docs.acymailing.com/setup/configuration/license#activate-= the-automatic-send-process">https://docs.acymailing.com/setup/configurati= on/license#activate-the-automatic-send-process</a><br><br>Regards<o:p></o= :p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1166" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1167" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1168" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 15:59:35 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>AcyMailing Enterprise = 6.10.3<br><br>Thanks<br><br>Thanks<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1169" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 15:20:22 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>can you tell em = which exact version of AcyMailing do you = have?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1170" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1171" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1172" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 14:40:52 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>I don't know.<br>Where I can = check it?<br><br>Thanks a lot<br><br>Monica Ceruti<br><br>Marketing = & Sales<br><br>Ceruti srl<br><br>Via Galileo Galilei = 218<br><br>21042 Caronno Pertusella (VA)<br><br>Italy<br><br>Tel. 02 96 = 56 843/844<br><br><a = href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br><br><a = href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">ht= tps://www.facebook.com</a><br><br><img border=3D0 width=3D200 = height=3D73 id=3D"_x0000_i1173" = src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff6006a= 523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j= peg" = alt=3D2b852e02df62aee514cc07cb91da360b><o:p></o:p></span></p></div><p = class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>On Tue, May 5, 2020 at = 11:47:03 CEST, Acyba support team <<a = href=3D"mailto:support@acyba.com">support@acyba.com</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hi,<br><br>automatic sending = works only if you activated and enabled a cron job service in = AcyMailing<br><br>Can you please confirm that your cron job is = enabled?<br><br>Regards<o:p></o:p></span></p></div><p class=3DMsoNormal = style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><div><p class=3DMsoNormal><b><span = style=3D'font-size:11.5pt;font-family:"Arial","sans-serif";color:#3DDC95'= >Igor</span></b><span = style=3D'font-family:"Arial","sans-serif"'><br>Acyba Help Desk Team = <br><br><a href=3D"https://twitter.com/acyba"><span = style=3D'color:#B0AEAA;text-decoration:none'><img border=3D0 width=3D15 = height=3D10 id=3D"_x0000_i1174" = src=3D"https://www.acyba.com/media/image_emailing/twitter.png" = alt=3DTwitter>@ACYBA</span></a><o:p></o:p></span></p></div><p = class=3DMsoNormal style=3D'margin-bottom:12.0pt'><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><d= iv><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><a = href=3D"https://www.acyba.com/" title=3Dwww.acyba.com><span = style=3D'text-decoration:none'><img border=3D0 width=3D203 height=3D70 = id=3D"_x0000_i1175" = src=3D"https://www.acyba.com/media/image_emailing/logo-acyba.png" = alt=3D"Logo Acyba"></span></a><o:p></o:p></span></p></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'><a = href=3D"http://www.acyba.com/component/updateme/reviews/form" = title=3D"AcyMailing is on WordPress!"><span = style=3D'text-decoration:none'><img border=3D0 width=3D200 height=3D220 = id=3D"_x0000_i1176" = src=3D"https://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" = alt=3D"Let us know how much you love = AcyMailing!"></span></a><o:p></o:p></span></p></div></div><div><p = class=3DMsoNormal><span style=3D'font-family:"Arial","sans-serif"'>On = Tue, May 5, 2020 at 11:04:57 CEST, Monica Ceruti <<a = href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a>> wrote: = <o:p></o:p></span></p><div><div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'>Hello,<br>I need to know how = work the automatic sending of email.<br>If I need to send a campaign = without leavening the page open, but send all the email to my list in a = short time.<br>I tried yesterday and all the time I close the page of = sending it's stop.<br>I have an enterprise = version.<br><br>Thanks<br><br><br><br>CMS : Wordpress<br>AcyMailing = version : V6<o:p></o:p></span></p></div><p class=3DMsoNormal><span = style=3D'font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></= div></div></div></div></div></div></div></div></div></div></div></div></d= iv></div></div></div></div></blockquote></div><p = class=3DMsoNormal><o:p> </o:p></p></div></div></blockquote></div><p = class=3DMsoNormal><o:p> </o:p></p></div></div></body></html> ------=_NextPart_001_0049_01D6244E.780F5C90-- ------=_NextPart_000_0048_01D6244E.780F5C90 Content-Type: image/png; name="image001.png" Content-Transfer-Encoding: base64 Content-ID: <image001.png@01D6244D.3B570A10> iVBORw0KGgoAAAANSUhEUgAAAEoAAABKCAYAAAAc0MJxAAAAAXNSR0IArs4c6QAAAAlwSFlzAAAO xAAADsQBlSsOGwAAABl0RVh0U29mdHdhcmUATWljcm9zb2Z0IE9mZmljZX/tNXEAABGtSURBVHhe zZwJcJRlmsefPtK5SIJAuMWDQWHEhRpHiCPMQQ27qwMjglUCq1vqUlJA0iRhRAYGQgpBZLQkTWDE xYLZ9SxXykGsHaBmFLkC4RgKDy45Q4KQALm6O5109/z/b/fXdDp9p3O8ZVfa7q+73+/3/Z/n/T/P +6mxuLhYutMoKiqay/lgXhu607yM3WkygJQ3ffp0C+eE5wbAWtdd5tdtQBHSCy+8YFm1apVik5aW 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修改文件时间
将文件时间修改为当前时间的前一年
删除文件