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From: Acyba support team <support@acyba.com>
MIME-Version: 1.0
In-Reply-To: <4E81EB1B-4FDE-4C4A-B38C-5148CE934EA4@cerutisrl.it>
Date: Wed, 6 May 2020 02:50:35 -0700
Message-ID: <CAG0Das-F8A+2VWiiHNJoBPkEO0m8ZTy0nhoax2SXYF+SNO8YRw@mail.gmail.com>
Subject: Re: automatic sending
To: Monica Ceruti <monica@cerutisrl.it>
Content-Type: multipart/alternative; boundary="0000000000002328e805a4f7b24e"

--0000000000002328e805a4f7b24e
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Hi,

He would have to debug but it could take a lot of time as he don't know the
structure of our component.

Maybe check if your website can call others website.

Best regards,

R=C3=A9mi
Acyba Help Desk Team
<Alexandre@acyba.com>
[image: Twitter] @ACYBA <https://twitter.com/acyba>

[image: Logo Acyba] <https://www.acyba.com>
[image: Let us know how much you love AcyMailing!]
<http://www.acyba.com/component/updateme/reviews/form>

We perform monthly stats about our customers' satisfaction...
Was this reply helpful? How would you rate it?
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{#HS:1156182047-124367#}
On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti <monica@cerutisrl.it>
wrote:
>
> Ok,
> There is nothing that my technician can do to figure out the problem?
>
> Thanks
>
> Monica Ceruti
>
> Marketing & Sales
>
> Ceruti srl
>
> Via Galileo Galilei 218
>
> 21042 Caronno Pertusella (VA)
>
> Italy
>
> Tel. 02 96 56 843/844
>
> www.cerutisrl.it <http://cerutisrl.it/>
>
> https://www.facebook.com
> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>
> [image: 2b852e02df62aee514cc07cb91da360b]
>
> On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team <
> support@acyba.com> wrote:
>>
>> Hi,
>>
>> Ok it looks like there is an error with your website when it calls other=
s
>> websites like our.
>>
>> But I'm sorry I can't do much without and FTP and backend access.
>>
>> Best regards,
>>
>>
>> R=C3=A9mi
>> Acyba Help Desk Team
>> <Alexandre@acyba.com>
>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>
>>
>> [image: Logo Acyba] <https://www.acyba.com>
>> [image: Let us know how much you love AcyMailing!]
>> <http://www.acyba.com/component/updateme/reviews/form>
>> On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti <monica@cerutisrl.it=
>
>> wrote:
>>>
>>> I linked my website before the update.
>>>
>>> Monica Ceruti
>>>
>>> Marketing & Sales
>>>
>>> Ceruti srl
>>>
>>> Via Galileo Galilei 218
>>>
>>> 21042 Caronno Pertusella (VA)
>>>
>>> Italy
>>>
>>> Tel. 02 96 56 843/844
>>>
>>> www.cerutisrl.it <http://cerutisrl.it/>
>>>
>>> https://www.facebook.com
>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>>>
>>> [image: 2b852e02df62aee514cc07cb91da360b]
>>>
>>> On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team <
>>> support@acyba.com> wrote:
>>>>
>>>> Hi,
>>>>
>>>> I've checked and it seems that your license key is well attach to the
>>>> website *cerutisrl.it <http://cerutisrl.it>.*
>>>>
>>>> Did you linked your website before the update of the license key?
>>>> Or did you linked it with the license key?
>>>>
>>>> Best regards,
>>>>
>>>>
>>>> R=C3=A9mi
>>>> Acyba Help Desk Team
>>>> <Alexandre@acyba.com>
>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>
>>>>
>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>> [image: Let us know how much you love AcyMailing!]
>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>> On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti <
>>>> monica@cerutisrl.it> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> I know you have to try to figure out the problem, but I prefer to
>>>>> avoid to forward you my website username and password.
>>>>> Is it possible to put you in contact with my technician and maybe wit=
h
>>>>> him you can try to figurate the problem in another way?
>>>>>
>>>>> In the meantime I can leave you my license key and the email of the
>>>>> license.
>>>>>
>>>>> 1bba31db273cc9ca1704ba61116b75ea79112cb3
>>>>> monica@cerutisrl.it
>>>>>
>>>>> Thanks
>>>>>
>>>>> Monica Ceruti
>>>>>
>>>>> Marketing & Sales
>>>>>
>>>>> Ceruti srl
>>>>>
>>>>> Via Galileo Galilei 218
>>>>>
>>>>> 21042 Caronno Pertusella (VA)
>>>>>
>>>>> Italy
>>>>>
>>>>> Tel. 02 96 56 843/844
>>>>>
>>>>> www.cerutisrl.it <http://cerutisrl.it/>
>>>>>
>>>>> https://www.facebook.com
>>>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>>>>>
>>>>> [image: 2b852e02df62aee514cc07cb91da360b]
>>>>>
>>>>> On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team <
>>>>> support@acyba.com> wrote:
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> Could you please provide us with:
>>>>>>
>>>>>>    - temporary super admin (if Joomla is used) or admin (if
>>>>>>    WordPress is used) access to your website (URL + username + passw=
ord)
>>>>>>    - temporary FTP access (host + username + password)
>>>>>>    - your license key
>>>>>>    - the email you bought the license with
>>>>>>
>>>>>> This way I will be able to take a closer look at your issue.
>>>>>>
>>>>>> *Important note : *
>>>>>> If you are creating a new account for us please don't use our suppor=
t
>>>>>> email as email of the account.
>>>>>> We are getting hit by unneeded emails from members' website once we
>>>>>> finish our work on debugging the issue if you do that.
>>>>>> So please use something like test@acyba.com
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>> R=C3=A9mi
>>>>>> Acyba Help Desk Team
>>>>>> <Alexandre@acyba.com>
>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>>>
>>>>>>
>>>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>>>> [image: Let us know how much you love AcyMailing!]
>>>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>>>> On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team <
>>>>>> support@acyba.com> wrote:
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> I will forward your ticket to the second level support, so they can
>>>>>>> proceed in helping you.
>>>>>>>
>>>>>>> Thank you for your understanding!
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>> Igor
>>>>>>> Acyba Help Desk Team
>>>>>>> <Alexandre@acyba.com>
>>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>>>>
>>>>>>>
>>>>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>>>>> [image: Let us know how much you love AcyMailing!]
>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>>>>> On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti <
>>>>>>> monica@cerutisrl.it> wrote:
>>>>>>>>
>>>>>>>> Yes, I tried to copy and paste my license key but it doesn't work.
>>>>>>>> "an error occurred while calling acymailng".
>>>>>>>>
>>>>>>>> Thanks a lot
>>>>>>>>
>>>>>>>> [image: 564AD7A5-34B2-4BD0-B8F3-189B89496DF1]
>>>>>>>>
>>>>>>>> Monica Ceruti
>>>>>>>>
>>>>>>>> Marketing & Sales
>>>>>>>>
>>>>>>>> Ceruti srl
>>>>>>>>
>>>>>>>> Via Galileo Galilei 218
>>>>>>>>
>>>>>>>> 21042 Caronno Pertusella (VA)
>>>>>>>>
>>>>>>>> Italy
>>>>>>>>
>>>>>>>> Tel. 02 96 56 843/844
>>>>>>>>
>>>>>>>> www.cerutisrl.it <http://cerutisrl.it/>
>>>>>>>>
>>>>>>>> https://www.facebook.com
>>>>>>>> <https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel>
>>>>>>>>
>>>>>>>> [image: 2b852e02df62aee514cc07cb91da360b]
>>>>>>>>
>>>>>>>> On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team <
>>>>>>>> support@acyba.com> wrote:
>>>>>>>>>
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>> we have explained the cron job activation here
>>>>>>>>>
>>>>>>>>> https://docs.acymailing.com/setup/configuration/license#activate-=
the-automatic-send-process
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Igor
>>>>>>>>> Acyba Help Desk Team
>>>>>>>>> <Alexandre@acyba.com>
>>>>>>>>> [image: Twitter] @ACYBA <https://twitter.com/acyba>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> [image: Logo Acyba] <https://www.acyba.com>
>>>>>>>>> [image: Let us know how much you love AcyMailing!]
>>>>>>>>> <http://www.acyba.com/component/updateme/reviews/form>
>>>>>>>>>
>>>>>>>>

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<body bgcolor=3D"#ffffff">
<div id=3D"hsReplyAbove" class=3D"hsReplyAbove">
    <div class=3D"kickstarter-compatible" style=3D"font-family:sans-serif">
       =20
                        <div>Hi,<br><br>He would have to debug but it could=
 take a lot of time as he don&#39;t know the structure of our component.<br=
><br>Maybe check if your website can call others website.<br><br>Best regar=
ds,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div><br><br>We perform monthly stats about our customers&#39; satisfactio=
n...<br>Was this reply helpful? How would you rate it?<br><a href=3D"https:=
//secure.helpscout.net/satisfaction/321263744/record/3294434527/1/" style=
=3D"color:rgb(80,188,28)">Great</a> =C2=A0=C2=A0 <a href=3D"https://secure.=
helpscout.net/satisfaction/321263744/record/3294434527/2/" style=3D"color:r=
gb(85,85,85)">Okay</a> =C2=A0=C2=A0 <a href=3D"https://secure.helpscout.net=
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        <span height=3D"0" style=3D"font-size:0px;height:0px;line-height:0p=
x;color:#ffffff" id=3D"hsContentRef">{#HS:1156182047-124367#}</span>
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56182047/3294434527/" alt=3D"">    <br>
</div>

<div class=3D"gmail_quote" style=3D"font-family:sans-serif">
                                                                           =
                                                                           =
                                          <div class=3D"gmail_quote" style=
=3D"font-family:sans-serif">
	On Wed, May 6, 2020 at 10:47:30 CEST, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Ok,<br>
There is nothing that my technician can do to figure out the problem?<br>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n=
et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e=
767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">=
</div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 6, 2020 at 10:43:59 CEST, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>Ok it looks like there is an error with you=
r website when it calls others websites like our.<br><br>But I&#39;m sorry =
I can&#39;t do much without and FTP and backend access.<br><br>Best regards=
,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 6, 2020 at 10:32:01 CEST, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>I linked my website before the update.<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" src=3D"https://d33v4339jhl8k0.cloudfront.n=
et/inline/8371/d8133962cff6006a523bfc575fc64035c0029bad/789b7197b1a70732b0e=
767c1602f386b87d6d558/image.jpeg" alt=3D"2b852e02df62aee514cc07cb91da360b">=
</div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Wed, May 6, 2020 at 9:45:14 CEST, Acyba support team &lt;<a href=3D"mai=
lto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>I&#39;ve checked and it seems that your lic=
ense key is well attach to the website <strong><a href=3D"http://cerutisrl.=
it">cerutisrl.it</a>.</strong><br><strong></strong><br><strong></strong>Did=
 you linked your website before the update of the license key?<br>Or did yo=
u linked it with the license key?<br><br>Best regards,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Tue, May 5, 2020 at 20:21:16 CEST, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hello,<br>
<br>
I know you have to try to figure out the problem, but I prefer to avoid to =
forward you my website username and password.<br>
Is it possible to put you in contact with my technician and maybe with him =
you can try to figurate the problem in another way?<br>
<br>
In the meantime I can leave you my license key and the email of the license=
.<br>
<br>
1bba31db273cc9ca1704ba61116b75ea79112cb3<br>
<a href=3D"mailto:monica@cerutisrl.it">monica@cerutisrl.it</a><br>
<br>
Thanks<br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" name=3D"A9482C48-090E-4FD5-BD79-13E2EFD5CD=
2C" src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff600=
6a523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j=
peg" alt=3D"2b852e02df62aee514cc07cb91da360b"></div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Tue, May 5, 2020 at 17:45:03 CEST, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>Could you please provide us with:<br><ul><l=
i>temporary super admin (if Joomla is used) or admin (if WordPress is used)=
 access to your website (URL + username + password)</li><li>temporary FTP a=
ccess (host + username + password)</li><li>your license key</li><li>the ema=
il you bought the license with</li></ul>This way I will be able to take a c=
loser look at your issue.<br><br><strong>Important note : </strong><br>If y=
ou are creating a new account for us please don&#39;t use our support email=
 as email of the account.<br>We are getting hit by unneeded emails from mem=
bers&#39; website once we finish our work on debugging the issue if you do =
that. <br>So please use something like <a href=3D"mailto:test@acyba.com">te=
st@acyba.com</a><br><br>Regards,</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">R=C3=A9mi</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Tue, May 5, 2020 at 16:47:13 CEST, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>I will forward your ticket to the second le=
vel support, so they can proceed in helping you.<br><br>Thank you for your =
understanding!<br><br>Regards,<br></div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Tue, May 5, 2020 at 16:43:32 CEST, Monica Ceruti &lt;<a href=3D"mailto:=
monica@cerutisrl.it">monica@cerutisrl.it</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Yes, I tried to copy and paste my license key but it d=
oesn&#39;t work.<br>
&quot;an error occurred while calling acymailng&quot;.<br>
<br>
Thanks a lot<br>
<br>
<img height=3D"467" width=3D"1200" src=3D"https://d33v4339jhl8k0.cloudfront=
.net/inline/8371/c86b1d01ceae6a414694c12d1012c57d30ea323f/a99cf4df294f48968=
d9cb5dc50cf1fc73603b454/Schermata-2020-05-05-alle-16-40-25.png" alt=3D"564A=
D7A5-34B2-4BD0-B8F3-189B89496DF1"><br>
<br>
Monica Ceruti<br>
<br>
Marketing &amp; Sales<br>
<br>
Ceruti srl<br>
<br>
Via Galileo Galilei 218<br>
<br>
21042 Caronno Pertusella (VA)<br>
<br>
Italy<br>
<br>
Tel. 02 96 56 843/844<br>
<br>
<a href=3D"http://cerutisrl.it/">www.cerutisrl.it</a><br>
<br>
<a href=3D"https://www.facebook.com/cerutisrl/?ref=3Daymt_homepage_panel">h=
ttps://www.facebook.com</a><br>
<br>
<img height=3D"73" width=3D"200" name=3D"BFC4A3D5-2632-4505-9A66-F11706116A=
53" src=3D"https://d33v4339jhl8k0.cloudfront.net/inline/8371/d8133962cff600=
6a523bfc575fc64035c0029bad/789b7197b1a70732b0e767c1602f386b87d6d558/image.j=
peg" alt=3D"2b852e02df62aee514cc07cb91da360b"></div>
        <br>
                                <div class=3D"gmail_quote" style=3D"font-fa=
mily:sans-serif">
	On Tue, May 5, 2020 at 16:29:06 CEST, Acyba support team &lt;<a href=3D"ma=
ilto:support@acyba.com">support@acyba.com</a>&gt; wrote:
<blockquote type=3D"cite" class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px solid #cccccc;padding-left:1ex">
    <div style=3D"font-family:sans-serif">
                <div>Hi,<br><br>we have explained the cron job activation h=
ere<br><a href=3D"https://docs.acymailing.com/setup/configuration/license#a=
ctivate-the-automatic-send-process">https://docs.acymailing.com/setup/confi=
guration/license#activate-the-automatic-send-process</a><br><br>Regards<br>=
</div><br>
        <br><div style=3D"margin:0px">
	<div>
		<span style=3D"font-size:15px;font-family:Poppins,sans-serif;font-weight:=
bold;color:#3ddc95">Igor</span><br>
    Acyba Help Desk Team
		<br><a style=3D"font-size:12px;font-family:Poppins,sans-serif;color:#b0ae=
aa;text-decoration:none" href=3D"mailto:Alexandre@acyba.com"></a><br><a sty=
le=3D"text-decoration:none;color:#b0aeaa" href=3D"https://twitter.com/acyba=
"><img style=3D"width:15px;height:10px;" width=3D"15" height=3D"10" src=3D"=
https://www.acyba.com/media/image_emailing/twitter.png" alt=3D"Twitter"> @A=
CYBA</a><br></div>
	<br><br><div>
		<a href=3D"https://www.acyba.com" title=3D"www.acyba.com"><img style=3D"w=
idth:203px;height:70px;border:0px;" width=3D"203" height=3D"70" src=3D"http=
s://www.acyba.com/media/image_emailing/logo-acyba.png" alt=3D"Logo Acyba"><=
/a></div>
	<div>
		<a title=3D"AcyMailing is on WordPress!" href=3D"http://www.acyba.com/com=
ponent/updateme/reviews/form"><img width=3D"200" height=3D"220" src=3D"http=
s://www.acyba.com/media/image_emailing/19_04/bouton-vote.jpg" alt=3D"Let us=
 know how much you love AcyMailing!"></a>
	</div>
</div>
                            </div>
</blockquote>

</div>
            </div>
</blockquote>

</div>
</div>
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